Garmin 810 dead after update

[rastapasta]

Morning,

I carried out an update on my Garmin 810 last night to the latest software version and low and behold, it dies straight after the main screen is shown. Has anyone any ideas as to whats going on or a solution to the problem??

Thanks alot and have a great day

[E65Ross]

Have you tried having it turned off, plugging it into your computer and seeing if garmin express can link with it and perhaps reinstall the update...sounds like a failed update.

[rastapasta]

E65Ross said:

Have you tried having it turned off, plugging it into your computer and seeing if garmin express can link with it and perhaps reinstall the update...sounds like a failed update.

I think you are right, Eh yeah and after i did that it seemed as though this may have sorted it. But alas no. I think what i can do is plug it in, find the older software online and parachute it onto the garmin via file explorer and bypass using express.

[E65Ross]

Have you tried holding the power button for 30 secs? Sometimes that sorts the odd issues I've had....although usually that is when it freezes/crashes (edge 1000).

Aside from your idea, I'm not sure. I'd be pretty careful about using file explorer to load firmware onto it to be honest.

edit - try a factory reset?

Edited by E65Ross on Monday 30th April 11:04

[rastapasta]

E65Ross said:

Have you tried holding the power button for 30 secs? Sometimes that sorts the odd issues I've had....although usually that is when it freezes/crashes (edge 1000).

Aside from your idea, I'm not sure. I'd be pretty careful about using file explorer to load firmware onto it to be honest.

edit - try a factory reset?

Edited by E65Ross on Monday 30th April 11:04

yeah i was thinking of doing this file transfer via garmins own site. i have tried the reset. but not for 30 seconds. i might give that a spin and then see.

[E65Ross]

You've tried a factory reset and that didn't work!?

[rastapasta]

E65Ross said:

You've tried a factory reset and that didn't work!?

I thought i did but just there at lunchtime my colleague told me i have to press all three buttons together. i didnt do this. So i will give this a shot.

[47p2]

Updated mine today, took around 6 or 7 minuted and it worked

[rastapasta]

47p2 said:

Updated mine today, took around 6 or 7 minuted and it worked

I brought it to the shop this AM. Im starting to think it might be a physical problem, i.e. something is broken inside. Lets see

[rastapasta]

Update: the trick is to press down in the left hand corner of the screen while holding the on/pff button and that seems to have done the trick. thanks for all the help/suggestions

[E65Ross]

rastapasta said:

Update: the trick is to press down in the left hand corner of the screen while holding the on/pff button and that seems to have done the trick. thanks for all the help/suggestions

Hmmm, that certainly sounds like a weird fault! Do you have to do that every time to start it up?

[rastapasta]

E65Ross said:

rastapasta said:

Update: the trick is to press down in the left hand corner of the screen while holding the on/pff button and that seems to have done the trick. thanks for all the help/suggestions

Hmmm, that certainly sounds like a weird fault! Do you have to do that every time to start it up?

No. What happened was that I gave it to one of the IT heads who is a roadie and he knew exactly what to do with the device. I have just started it now and it seems to be running perfectly. Thank you so much for your interest and help on this also.