GOOD customer service
Discussion
Hi guys,
I lost the only key to my Kyptonite Lock the other day, it wasn't locked to anything luckily, but I was pissed off none the less. So I emailed them to see if they had any ideas on what to do, I just got this back.
"Thank you for contacting Kryptonite. Did you happen to write down the key number, which would have been on the key itself? If so we would be able to provide keys. If not, and your lock is not attached to something, you may send it in for our Rekey Program (US and Canada customers only).
The fee for cable locks is $10.00. Send your lock and payment to us and we will most likely send you a new lock.
Kryptonite
437 Turnpike St
Canton, MA 02021
ATTN: Rekey Dept
Sincerely,
Roberta"
Legends, considering the lock was £50 it has got to be worth the few quid to send it to them. Just got to find a way to pay them!
I lost the only key to my Kyptonite Lock the other day, it wasn't locked to anything luckily, but I was pissed off none the less. So I emailed them to see if they had any ideas on what to do, I just got this back.
"Thank you for contacting Kryptonite. Did you happen to write down the key number, which would have been on the key itself? If so we would be able to provide keys. If not, and your lock is not attached to something, you may send it in for our Rekey Program (US and Canada customers only).
The fee for cable locks is $10.00. Send your lock and payment to us and we will most likely send you a new lock.
Kryptonite
437 Turnpike St
Canton, MA 02021
ATTN: Rekey Dept
Sincerely,
Roberta"
Legends, considering the lock was £50 it has got to be worth the few quid to send it to them. Just got to find a way to pay them!
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