Junior DBA - 1st Line Support in Maidstone Kent
Discussion
Hi all,
We're struggling to find someone good for this. Needs a good knowledge of SQL but will also be covering some standard first line support stuff. Here the official spec
JOB SPECIFICATION
The person will need to be self-motivated and organised as well as having a comprehensive understanding of computer software and hardware. The ICT Support person must be a confident person
able to communicate clearly and concisely and assist all members of staff in the use of new and existing software and hardware. The ICT Support person will also be able to assist in the diagnosis of network and system problems and react to failures and errors to maintain system integrity and performance.
RESPONSIBILITIES
• Provide first line technical support; answering support queries via phone and email
• Support users remotely
• Log all calls on dedicated support system
• Communicate effectively and efficiently whilst resolving helpdesk queries
• Escalate more complex calls to Line Manager
• Carry out daily system checks and report issues to Line Manager where relevant
• Create new and modify current SQL based reports and queries
• Maintain the phone system and add new users/delete users as necessary
• Check the Spam mailbox daily
• Troubleshoot iPad, iPhone and Mac issues
• Maintain client machine updates, patches etc.
• Assist with equipment maintenance, involving hardware, software and systems
• Assist with routine maintenance on server
• Assist with new technology rollouts and upgrades, both hardware and software based
• Assist in the installation of new software and provide training
• Assist in the diagnosis of problems and research solutions
• Assist in network and system security
• Perform backups as well as restorations as needed
• Document existing hardware, software and systems and maintain updates to documentation
where appropriate
General
• The ICT Support person must have an understanding of the ISO 9001 standard, be aware of the
quality objectives set and the relevance and importance of them in relation to fulfilling the job
function and as a process operator.
• To carry out any reasonable instructions given by Management for the benefit of the Company.
REPORTING LINE
This role reports to the ICT Manager
No agencies I'm afraid as they've got the usual suspects on the case and I don't have authority to appoint any more but if you are someone or you know someone who is interested please get in touch via my profile.
Cheers!
Phil
We're struggling to find someone good for this. Needs a good knowledge of SQL but will also be covering some standard first line support stuff. Here the official spec
JOB SPECIFICATION
The person will need to be self-motivated and organised as well as having a comprehensive understanding of computer software and hardware. The ICT Support person must be a confident person
able to communicate clearly and concisely and assist all members of staff in the use of new and existing software and hardware. The ICT Support person will also be able to assist in the diagnosis of network and system problems and react to failures and errors to maintain system integrity and performance.
RESPONSIBILITIES
• Provide first line technical support; answering support queries via phone and email
• Support users remotely
• Log all calls on dedicated support system
• Communicate effectively and efficiently whilst resolving helpdesk queries
• Escalate more complex calls to Line Manager
• Carry out daily system checks and report issues to Line Manager where relevant
• Create new and modify current SQL based reports and queries
• Maintain the phone system and add new users/delete users as necessary
• Check the Spam mailbox daily
• Troubleshoot iPad, iPhone and Mac issues
• Maintain client machine updates, patches etc.
• Assist with equipment maintenance, involving hardware, software and systems
• Assist with routine maintenance on server
• Assist with new technology rollouts and upgrades, both hardware and software based
• Assist in the installation of new software and provide training
• Assist in the diagnosis of problems and research solutions
• Assist in network and system security
• Perform backups as well as restorations as needed
• Document existing hardware, software and systems and maintain updates to documentation
where appropriate
General
• The ICT Support person must have an understanding of the ISO 9001 standard, be aware of the
quality objectives set and the relevance and importance of them in relation to fulfilling the job
function and as a process operator.
• To carry out any reasonable instructions given by Management for the benefit of the Company.
REPORTING LINE
This role reports to the ICT Manager
No agencies I'm afraid as they've got the usual suspects on the case and I don't have authority to appoint any more but if you are someone or you know someone who is interested please get in touch via my profile.
Cheers!
Phil
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