Anyone kind enough to read my CV and offer feedback?
Discussion
As per title really.
I've never had a problem with my CV in the past and have had employers tell me it was a great example of a CV (at least to their eyes), but now that I'm looking to change jobs some point soon, I've decided to update it...
Even if I cured cancer, someone on PH would tear me apart, which is why I figured I would post my CV hear so I can hear all the negative stuff on why it's so terrible!
I've left out a few bits at the end of it (Education, Training, Interests ETC) as it's really my employment history that I feel is most important for me to improve...
It doesn't look like much content, but once formatted and in size 11 Arial + my education and a tiny interest section, it is pretty crammed onto 2 pages so I can't see how putting more info on would improve it!
See below and tell me what you think:
DISCLAIMER: Posting in these forums removes all formatting, so ignore the fact that it is terribly formatted!
PROFILE
As an experienced logistics coordinator, my pro-activity and cogent problem solving has vastly improved relationships with both my customers and suppliers, which has directly resulted in increased orders and a decrease of wasted resource on a day to day basis.
I am now seeking a new challenge where I can fully utilise my knowledge and experience to progress my career to the next level.
EMPLOYMENT EXPERIENCE
Scheduler, Front Desk Support – EWA (TA Phillips 66)
October 2013 - Present
The main purpose of this role is to provide a safe, cost effective and customer focused fuel delivery service to customers under the JET brand. I work directly with the clients, contractors/hauliers and customers in order to provide retail and wholesale fuels to over 500 sites across the country. As a key member of staff, I have the following responsibilities:
-Scheduling each terminals deliveries in line with Health and Safety regulations, service standards, customer requirements and optimum truck and driver cost efficiency.
-Regularly communicate with the customers and contractors to ensure all deliveries run smoothly.
-Provide the haulier with the relevant documents required to make the delivery, as well as providing customers with their delivery information if required.
-Compiling documents used to monitor Key Performance Indicators.
-Training new members of staff in how to deal with any problems they may experience whilst on shift, such as vehicle breakdowns, driver sickness and terminal shutdowns.
Sales, Account Management and Customer Service – Keison International
March 2012 - October 2013
Trading as VoIPon Solutions and 4Gon Solutions, my role was to provide pre-sale and after-sale support to all customers who had placed orders through our website. In addition to this, I would assist in sales generated from warm leads as well as manage our logistics and stock department. The key responsibilities for this role were:
-Selling a wide range of VOIP and Wireless products. Making sure I maximise margins where possible whilst building a strong relationship with my customers, ensuring repeat orders. I was also in charge of contacting customers with existing orders to try and upsell them to products with better margins as well as sourcing the products from an array of suppliers all over the world. I also maintained an excellent working relationship with all of my suppliers and always managed to get the best possible price for the products I required.
-Ensuring that all of the staff I manage are meeting their KPI’s and exceeding their targets. I do this with a hands-on approach by evaluating the way they work and offering constructive advice on how they can be more productive in any areas that do not meet my standards.
-Providing all after-sale support to customers, which includes providing tracking information, stock ETA’s as well as fixing any problems with an order, such as if a customer was shipped the incorrect items.
Essex Police Cadet – Essex Police
September 2008 – August 2011
Picked as 1 of 12 Cadets from over 1,200 applicants, I joined Essex Police immediately after finishing school. As a Cadet I experienced every sector of Essex Police and quickly gained experience in an array of different tasks:
- Helping to train newly recruited Police Officers/Specials/Community Support officers on dealing with confrontational situations and vulnerable people.
- Patrolling my assigned beat with other Police Officers, dealing with non-emergency enquiries as well as 999 calls.
- Working in various support roles including HR, Admin, Recruitment and FIR.
Various Roles – Claridon Group Limited
March 2006 – March 2012
Since I was in secondary school, I have done a lot of part time work with Claridon Group Limited. I originally started working in the evenings in their Motorcycle Recovery department where I would manage calls from the AA, RAC, Green Flag etc. and distribute drivers to various motorcycle breakdowns across the South East, once I obtained my driving license I also became a part time courier for Claridon, delivering single package drops to military bases, airlines and commercial premises both of these roles required working to tight deadlines, patience, concentration and being on call 24/7.
I've never had a problem with my CV in the past and have had employers tell me it was a great example of a CV (at least to their eyes), but now that I'm looking to change jobs some point soon, I've decided to update it...
Even if I cured cancer, someone on PH would tear me apart, which is why I figured I would post my CV hear so I can hear all the negative stuff on why it's so terrible!
I've left out a few bits at the end of it (Education, Training, Interests ETC) as it's really my employment history that I feel is most important for me to improve...
It doesn't look like much content, but once formatted and in size 11 Arial + my education and a tiny interest section, it is pretty crammed onto 2 pages so I can't see how putting more info on would improve it!
See below and tell me what you think:
DISCLAIMER: Posting in these forums removes all formatting, so ignore the fact that it is terribly formatted!
PROFILE
As an experienced logistics coordinator, my pro-activity and cogent problem solving has vastly improved relationships with both my customers and suppliers, which has directly resulted in increased orders and a decrease of wasted resource on a day to day basis.
I am now seeking a new challenge where I can fully utilise my knowledge and experience to progress my career to the next level.
EMPLOYMENT EXPERIENCE
Scheduler, Front Desk Support – EWA (TA Phillips 66)
October 2013 - Present
The main purpose of this role is to provide a safe, cost effective and customer focused fuel delivery service to customers under the JET brand. I work directly with the clients, contractors/hauliers and customers in order to provide retail and wholesale fuels to over 500 sites across the country. As a key member of staff, I have the following responsibilities:
-Scheduling each terminals deliveries in line with Health and Safety regulations, service standards, customer requirements and optimum truck and driver cost efficiency.
-Regularly communicate with the customers and contractors to ensure all deliveries run smoothly.
-Provide the haulier with the relevant documents required to make the delivery, as well as providing customers with their delivery information if required.
-Compiling documents used to monitor Key Performance Indicators.
-Training new members of staff in how to deal with any problems they may experience whilst on shift, such as vehicle breakdowns, driver sickness and terminal shutdowns.
Sales, Account Management and Customer Service – Keison International
March 2012 - October 2013
Trading as VoIPon Solutions and 4Gon Solutions, my role was to provide pre-sale and after-sale support to all customers who had placed orders through our website. In addition to this, I would assist in sales generated from warm leads as well as manage our logistics and stock department. The key responsibilities for this role were:
-Selling a wide range of VOIP and Wireless products. Making sure I maximise margins where possible whilst building a strong relationship with my customers, ensuring repeat orders. I was also in charge of contacting customers with existing orders to try and upsell them to products with better margins as well as sourcing the products from an array of suppliers all over the world. I also maintained an excellent working relationship with all of my suppliers and always managed to get the best possible price for the products I required.
-Ensuring that all of the staff I manage are meeting their KPI’s and exceeding their targets. I do this with a hands-on approach by evaluating the way they work and offering constructive advice on how they can be more productive in any areas that do not meet my standards.
-Providing all after-sale support to customers, which includes providing tracking information, stock ETA’s as well as fixing any problems with an order, such as if a customer was shipped the incorrect items.
Essex Police Cadet – Essex Police
September 2008 – August 2011
Picked as 1 of 12 Cadets from over 1,200 applicants, I joined Essex Police immediately after finishing school. As a Cadet I experienced every sector of Essex Police and quickly gained experience in an array of different tasks:
- Helping to train newly recruited Police Officers/Specials/Community Support officers on dealing with confrontational situations and vulnerable people.
- Patrolling my assigned beat with other Police Officers, dealing with non-emergency enquiries as well as 999 calls.
- Working in various support roles including HR, Admin, Recruitment and FIR.
Various Roles – Claridon Group Limited
March 2006 – March 2012
Since I was in secondary school, I have done a lot of part time work with Claridon Group Limited. I originally started working in the evenings in their Motorcycle Recovery department where I would manage calls from the AA, RAC, Green Flag etc. and distribute drivers to various motorcycle breakdowns across the South East, once I obtained my driving license I also became a part time courier for Claridon, delivering single package drops to military bases, airlines and commercial premises both of these roles required working to tight deadlines, patience, concentration and being on call 24/7.
Not bad at all. You could cut down on the CV-speak (if you've got problem-solving skills, they're probably already proactive, while cogent isn't the right word here). Can you put any more details in, such as the amount by which you've increased margins, or examples good results from contacting customers?
Also, you probably already know this, but you'll be asked why you've left the police for something so different.
Also, you probably already know this, but you'll be asked why you've left the police for something so different.
Amongst a number of issues, and as mentioned above, convert from role-based to outcomes-based and write in third person. The remainder of the feedback would be best given on an actual CV you were submitting for a role rather than the base CV. More than happy to provide some feedback on such as formatting and the education component can be key enablers to a high quality CV if done well so should not be overlooked. Good luck!
edc said:
There is not much "achievement" or "impact" in your CV. There is a lot telling the reader what you do which is easy enough to get from a job description but what results did you achieve? What improvements were made? What stands you out from another person doing the same job?
Agree on the points about outcomes and achievement. IMO the more numbers you can quote to quantify your impact the better. A couple of head hunters have mentioned this me that when they scan read CVs they are drawn to numbers.Many thanks for the feedback guys, I'll be sure to update when I get home.
I considered this when originally constructing the CV.
The problem is, I don't really know what to put.
Typically, on a day to day basis I am soley responsible for increasing sales anywhere between £40,000 to £200,000 - the thing is, realistically this is only between 1-7%... Its significantly more than anyone else on my team achieves, but saying 1-7% sounds s
t and putting £200,000 increase per day may look more than it actually is if that makes sense.
What do you guys think?
ChasW said:
edc said:
There is not much "achievement" or "impact" in your CV. There is a lot telling the reader what you do which is easy enough to get from a job description but what results did you achieve? What improvements were made? What stands you out from another person doing the same job?
Agree on the points about outcomes and achievement. IMO the more numbers you can quote to quantify your impact the better. A couple of head hunters have mentioned this me that when they scan read CVs they are drawn to numbers.The problem is, I don't really know what to put.
Typically, on a day to day basis I am soley responsible for increasing sales anywhere between £40,000 to £200,000 - the thing is, realistically this is only between 1-7%... Its significantly more than anyone else on my team achieves, but saying 1-7% sounds s
t and putting £200,000 increase per day may look more than it actually is if that makes sense. What do you guys think?
TREMAiNE said:
I considered this when originally constructing the CV.
The problem is, I don't really know what to put.
Typically, on a day to day basis I am soley responsible for increasing sales anywhere between £40,000 to £200,000 - the thing is, realistically this is only between 1-7%... Its significantly more than anyone else on my team achieves, but saying 1-7% sounds st and putting £200,000 increase per day may look more than it actually is if that makes sense.
What do you guys think?
It sounds like you're increasing sales by 1-7% on a £3m base, so call it that.The problem is, I don't really know what to put.
Typically, on a day to day basis I am soley responsible for increasing sales anywhere between £40,000 to £200,000 - the thing is, realistically this is only between 1-7%... Its significantly more than anyone else on my team achieves, but saying 1-7% sounds s
t and putting £200,000 increase per day may look more than it actually is if that makes sense. What do you guys think?
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