Supermarket home delivery drivers
Supermarket home delivery drivers
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LeadFarmer

Original Poster:

7,411 posts

160 months

Sunday 21st January 2018
quotequote all
Anyone here do this job?

If so whats it like, and what are the negatives? Whats the most stressful part - is it just pissed off customers receiving the wrong items or are you given too many delivery slots to achieve?

Im considering this kind of work as I have a voluntary redundancy offer that is attractive, but id still need some kind of income.

Cheers

chunder27

2,309 posts

237 months

Sunday 21st January 2018
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I did it for about 2 weeks many years ago while I was studying.

Not a bad job from the outside, but fairly awful to actually do.

Make sure you don't work in a football town because you will be working weekends and Saturday afternoons are horrendous as can may Sundays trying to deliver.

The people who take the orders take no account of route, so you need to know your towns and surrounding area as you will likely have to plan your route regardless of the times and delivery spots. They will not do it for you.

Also, people are the worst, you will find the nicest, kindest are the people with nothing. The people who are literally thankful for you being there. The nastiest are the rich, lazy and the ones who cant be arsed to go shopping and blamje you personally for everything being wrong.

AS I say I lasted a week, worst job I have ever done in terms of the way you are treated.

No perks, you will be rushed off your feet unless you work in the week.

strain

419 posts

130 months

Monday 22nd January 2018
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Brother and a few friends have done it, I worked on the packing side for a few months too.

lads seemed to enjoy the driving but hated the deliveries, my brother was mugged/robbed from on one delivery before he quit, delivering to a rough area, goes into the back of the van, 2 lads jump in after him and told him they didn't want to hurt him but empty your pockets. Robbed some cigarettes and booze and left my brother alone, didn't take anything that belonged to him personally.

Branch I worked for got a brand new transit nicked, regular driver off sick, two of the lady cashiers decided they could cover it, 2 hours later the van was nicked and recovered empty a few road away

Ok job but has its risks, Only 1 friend still does it, seems to be fairly ok for him

LosingGrip

8,832 posts

188 months

Monday 22nd January 2018
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I've been doing it for five years with Tesco. On the whole it isn't a bad job. I've had worse. I get paid not a bad amount for what I do (just under £10 a hour).

I'm at a busy store. Our morning routes are either 0815 to 1130/1145 or 0915 to 1230/1245. You get half an hour to unload and load and then a hours lunch. We leave at 1315 and get back at 1730 (or leave at 1415 and back at 1830). Then finish at 1800 or 1900. Evening routes are either 1800 to 2200 or 1900 to 2300.

We normally have 17 drops each run and anything from 600kg to 840kg (max) a time. We do anything from 15 to 50 miles each time. Sometimes it will be up to 60 but this is unusual for our store. A store down the road goes further and as such has less drops.

Timings seem to be OK at the moment. Our manager is good at if we say we need extra time at a drop he'll send it to head office to get extra time. We are rarely late back unless something badly goes wrong (I've only been late back twice in the last year). There are ways to save time which you'll pick up on.

Some of the vans can be shockingly bad. Make sure you do your checks and if you aren't happy with it, don't take it out. I've had managers and team leaders try to get me to take a un-roadworthy van out. Its your licence at risk.

As with all retail jobs, if you have a good manager it will be a OK job. If you have a ste one, it will be the worst job. I've had a mixture of good and bad.

LeadFarmer

Original Poster:

7,411 posts

160 months

Monday 22nd January 2018
quotequote all
LosingGrip said:
I've been doing it for five years with Tesco. On the whole it isn't a bad job. I've had worse. I get paid not a bad amount for what I do (just under £10 a hour).

I'm at a busy store. Our morning routes are either 0815 to 1130/1145 or 0915 to 1230/1245. You get half an hour to unload and load and then a hours lunch. We leave at 1315 and get back at 1730 (or leave at 1415 and back at 1830). Then finish at 1800 or 1900. Evening routes are either 1800 to 2200 or 1900 to 2300.

We normally have 17 drops each run and anything from 600kg to 840kg (max) a time. We do anything from 15 to 50 miles each time. Sometimes it will be up to 60 but this is unusual for our store. A store down the road goes further and as such has less drops.

Timings seem to be OK at the moment. Our manager is good at if we say we need extra time at a drop he'll send it to head office to get extra time. We are rarely late back unless something badly goes wrong (I've only been late back twice in the last year). There are ways to save time which you'll pick up on.

Some of the vans can be shockingly bad. Make sure you do your checks and if you aren't happy with it, don't take it out. I've had managers and team leaders try to get me to take a un-roadworthy van out. Its your licence at risk.

As with all retail jobs, if you have a good manager it will be a OK job. If you have a ste one, it will be the worst job. I've had a mixture of good and bad.
Thanks for that info LosingGrip. Can I ask you a few questions please?

Are there part time vacancies as well as full time?
Do you have to do a fair share of mornings and evenings etc, or can you choose your preferred shifts?
Whats the application process like? Is it an informal interview or is it more than that?
Do you load the trays/boxes into the van yourself, are they already packed with the shopping ready for you to load?
Do you plan your own routes to get the job done?

Thanks pal smile

Edited by LeadFarmer on Monday 22 January 17:43


Edited by LeadFarmer on Monday 22 January 17:43

Integroo

11,631 posts

114 months

Monday 22nd January 2018
quotequote all
When I was a young lad (not that long ago) I went out co-driving when they were busy (to help load and unload). Easily the best job at a supermarket, was only a nightmare with flats etc. though company policy was technically you weren't to climb the steps. Also a bit of a pain in the rain and snow. Angry customers were only occasional, and could normally be diverted to management. Got paid more than folk at the shop. Always short of drivers though, as didn't get paid as much as driving jobs elsewhere.

Make sure you lock your door at each delivery, know a lad that got his van nicked. Bams occasionally would jump in the back and run off with bags of shopping also.

As to your specific questions - from my experience at ASDA:

Are there part time vacancies as well as full time? Yup, they were crying out for anyone.
Do you have to do a fair share of mornings and evenings etc, or can you choose your preferred shifts? You would get your set hours, and if you've just joined more likely the less popular ones, and then could pick and choose overtime.
Whats the application process like? Is it an informal interview or is it more than that? For Asda, there was a 'magic interview' which was a team building exercise with other applicants, and then a more formal but pretty basic second interview.
Do you load the trays/boxes into the van yourself, are they already packed with the shopping ready for you to load? Pickers fill the trays with the items, the trays have a sticker on the side which is to be scanned, they will be put on a set of wheels and you load them into your van (the system will assign you loads, you load them in order you will unload them).
Do you plan your own routes to get the job done? No. All worked out by the system.


Edited by Integroo on Monday 22 January 17:49


Edited by Integroo on Monday 22 January 17:50

Chester draws

1,412 posts

139 months

Monday 22nd January 2018
quotequote all
I'll give you a view from the orange van......


Are there part time vacancies as well as full time?
Yep. I'm pt. Do two evening and Sunday morning
Other guys do just weekends.
Ft start with the expectation of 39 hours from any day 6am to 11pm. Negotiate down from there!

Do you have to do a fair share of mornings and evenings etc, or can you choose your preferred shifts?
Depends what is needed and what they can accommodate / how desperate they are.

Whats the application process like? Is it an informal interview or is it more than that?
Long time since I did mine but I think it's more formal interview than any team building role play type thing

Do you load the trays/boxes into the van yourself, are they already packed with the shopping ready for you to load?
Shoppers pick, GA sort the boxes into lanes for each van. Another GA helps load

Do you plan your own routes to get the job done?
All planned to the minute. Just follow the route from one to the next.

I deliver round the posh houses of haslemere and Surrey so have never had a gun pulled on me. smile
Customers are generally nice and grateful, deliver to many every week and get to know them over time.
Timings can be tight, but the outfit earns the company very little so they do need to increase efficiency where possible. Tbf the actual road speed and doorstep time is fed back into future runs, so if a particular road is slow, that should be allowed for in the future. Same with drop time, if it takes 15mins each week, it should eventually get given 15mins.

Satnav and delivery handset scanning machine are actually pretty good now.

HTH


LeadFarmer

Original Poster:

7,411 posts

160 months

Monday 22nd January 2018
quotequote all
Thanks for those answers guys, much appreciate it.

Do you all start your shift from an actual supermarket, or do you have to attend a distribution centre each day?

Also, a personal question if I may..

Someone was telling me the other day that their son delivers for Morrisons, but via a different company van (Ocado??) and that working full time they come out with about £1,400 each month. Is this a fairly accurate figure or are they talking pie in the sky?

Edited by LeadFarmer on Monday 22 January 20:50


Edited by LeadFarmer on Monday 22 January 20:50

Integroo

11,631 posts

114 months

Monday 22nd January 2018
quotequote all
LeadFarmer said:
Thanks for those answers guys, much appreciate it.

Do you all start your shift from an actual supermarket, or do you have to attend a distribution centre each day?
Actual supermarket. The shopping is all picked from the shop floor. You won't go anywhere near a distribution centre.

Chester draws

1,412 posts

139 months

Monday 22nd January 2018
quotequote all
Most likely a supermarket. Ocado I think do it from a dedicated warehouse, and Sainsbury's do have a large centre in London but most of the operations do work from a live supermarket. Picking early morning with most shopping done by 8am.

Take home of 1400/month is possibly a tad high... Maybe some shift allowance or overtime in there but not that far off.

Edit... Actually its probably right. That's an hourly of £9.79 for 39 HR/wk. (Sainsbury's pay 4 weekly, so 13 times / year)

Edited by Chester draws on Tuesday 23 January 08:33

LeadFarmer

Original Poster:

7,411 posts

160 months

Monday 22nd January 2018
quotequote all
OK, so would I be right is assuming the main negatives could be..

Early morning 6am starts.
Grumpy customers
Delivering in stty housing areas
Delivering during rush hour?


Tall_Paul

1,915 posts

256 months

Tuesday 23rd January 2018
quotequote all
LeadFarmer said:
OK, so would I be right is assuming the main negatives could be..

Early morning 6am starts.
Grumpy customers
Delivering in stty housing areas
Delivering during rush hour?
Did this job for the green ones a few years back as a complete change.

It's good in summer. Less so in winter.

Cons:
Traffic.
Winter.
Getting your list of drops with time slots and realising that you'll be in X area at 2pm, then 20 miles away at 3pm and then back in X area at 6pm. Most days would require some 'reworking' of the route, hoping that the customers were around for you to deliver earlier.
Lugging 5-10 totes of cans/bottles/anything heavy up 4 flights of stairs to a flat, in 30 degree heat.
Early starts/late finishes. The place I worked had a 6am shift and a 2pm shift. Getting home at midnight wasn't unusual.
Processing returns on the door, because the pickers have given some god awful replacement for something not in stock.
Trying to look for house numbers on a new housing estate where the numbers go from 1-21 then 41-60 then 80-100 then back to 22-40 in a seemingly random fking order furious
Doing the above, in the dark and rain, when the house numbers are brass and there are no lights near said house numbers. Hint - brass numbers in the dark are fking invisible!!!!
Driving for hours in the rain/snow/freezing cold.
The freezer on your van not working and having to deliver warm ice cream or have buckets of ice to try and keep the food frozen.
Food exploding in the van and subsequent mess thereafter.
Stacks of totes falling over in the van and the subsequent nuclear bomb of food that results.
Really, really st pay.

Pros:
Summer.
Driving round a university town in summer. winkbiggrin
Radio on, no desk, windows open, the fresh air...
It's not rocket science, or brain surgery. Little to no brain effort require, honestly a trained monkey could do the job.
Regular, appreciative customers that you can have natter to if you're not rushed (a lot of old folk, children's centres etc),

Do it, but only as a complete change from a desk job, and don't stay for more than a year. Ideally start in spring and end in autumn, the christmas period is fking hell. 100kg+ deliveries for single customers, in the snow/ice/feezing cold.

LosingGrip

8,832 posts

188 months

Tuesday 23rd January 2018
quotequote all
LeadFarmer said:
Thanks for that info LosingGrip. Can I ask you a few questions please?

Are there part time vacancies as well as full time?
Do you have to do a fair share of mornings and evenings etc, or can you choose your preferred shifts?
Whats the application process like? Is it an informal interview or is it more than that?
Do you load the trays/boxes into the van yourself, are they already packed with the shopping ready for you to load?
Do you plan your own routes to get the job done?

Thanks pal smile

Edited by LeadFarmer on Monday 22 January 17:43


Edited by LeadFarmer on Monday 22 January 17:43
We just have part time at the moment. A driver left (full time) but is getting replaced by two or three part timers. I guess it's easier for them to get people to do overtime if they do less hours.

I got to pick my hours as I transferred from a different department when our store got a DotCom. I can't comment on the interview as mine was nearly 11 years ago for Tesco.

Morning they are already picked and loaded (most the time, sometimes if it's busy or they are short staffed you'll have to load the van first thing. We never do picking though).

We load for our afternoon routes and also if you've done a day shift you'll load for the evening driver. If you are on a evening you won't load.

Routes are pre loaded. We aren't meant to change the order but we do. Today I was expected to do one delivery, drive eight miles to another and then come back to the same road. My manager is fine with it as it saves him fuel! Some got funny about it.

deeen

6,396 posts

274 months

Tuesday 23rd January 2018
quotequote all
Integroo said:
LeadFarmer said:
Thanks for those answers guys, much appreciate it.

Do you all start your shift from an actual supermarket, or do you have to attend a distribution centre each day?
Actual supermarket. The shopping is all picked from the shop floor. You won't go anywhere near a distribution centre.
Tesco have some home shopping hubs, no shop, they're like a home shopping only distribution centre.

BMR

962 posts

207 months

Tuesday 23rd January 2018
quotequote all
I did this job for 5 years with asda.

Quite an enjoyable job once you were out the sometimes chaotic store and out on the road, the old classic feeling of being your own boss!

Managers make or break the departments really, and with asda you tended to find Home shopping was the last place any manager wanted put.. so some of them were just there biding there time!

I understand job is a tad easier now. When I did it, using postcodes, punching them in satnavs, then struggling to find properties in a majorly rural catchment area. Apparently handheld device is sat nav, phone, etc and will take you to coordinates where delivery was last completed. Basically hardest part of job taken away finding places.

In years to come, maybe nearer retirement I could see myself doing something similar again.

Armitage.Shanks

3,079 posts

114 months

Tuesday 30th January 2018
quotequote all
I'm just about to take early retirement on a very good package but have just applied for a part time delivery job in the week with Tesco. Let's see what happens.

After 25+yrs of managing staff and personnel 'matters' taking control of 70% of my actual job I don't want to manage any staff, don't want to be in the management chain and dont want to be making any decisions other than picking stuff up and dropping it off.

When they read my CV they'll probably think WTF is this guy doing applying for a drivers job!

anonymous-user

83 months

Tuesday 30th January 2018
quotequote all
Armitage.Shanks said:
When they read my CV they'll probably think WTF is this guy doing applying for a drivers job!
I wouldn't say so actually. I used to be in management for one of the big supermarkets' online departments - chaps in your situation made up a good portion of the workforce.

I think it's quite an enjoyable job, I used to do it on occasion when we were a driver short. Much more physically demanding than many people think though, especially if your route contains lots of flats!

caelite

4,282 posts

141 months

Tuesday 30th January 2018
quotequote all
I've been doing it part time with Asda for the best part of a year, previously did it with Tesco for about 6 months. Personally I don't mind it, you get good days and bad days just like any other job. Some advice I would give:

Is the manager a dick? Like all supermarket jobs, easily ruined by incompetent lower to mid level management (i.e the guys floating around you), personally if I pick up a supermarket job and the management immediately above me seem to be riding everyone to achieve some imaginary targets, I do just hand in my notice and leave quietly. Call it a bad work ethic if you want, but in this kind of job it is just not worth the stress.

One way it does differ from other supermarket work is you don't know when you are finishing until you come in and someone hands you your delivery manifest. I am contracted 1400-2200, sometimes I finish at 8, sometimes at 11, it just depends on the route and your ability to adhere to the, often unrealistic time slots.

Just looking at some other posts makes me want to apply for the other supermarkets... when I was with Tesco a few years ago it was £7.30/hour. Now on £8.50 with Asda. I know Asda recently had a big lawsuit over their pay though, they where accused of sexism for paying warehouse and other 'physical'/'hard' jobs more than the shop floor ones. So they standardised all of their pay.

Personally if I where you I'd set a goal of saving for your Class1/2 HGV and go for a hub distribution job. Better pay, you are more rigidly regulated to employers can't take the piss (Asda does occasionally have us doing a 'double' shift of 14 hours) and far easier than multi-drop driving.

Armitage.Shanks

3,079 posts

114 months

Tuesday 30th January 2018
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I'm not sure how I'd manage with dhead managers half my age. I had a friend who did the delivery job with Tesco, a former Exec level manager who'd retired and wanted something to do. He quit not least the manager was a knob and he doesn't suffer fools plus they didn't like the idea of him taking 3 months off over winter to go to his Spanish apartment. Customers loved him though.

egor110

17,674 posts

232 months

Tuesday 30th January 2018
quotequote all
Armitage.Shanks said:
I'm just about to take early retirement on a very good package but have just applied for a part time delivery job in the week with Tesco. Let's see what happens.

After 25+yrs of managing staff and personnel 'matters' taking control of 70% of my actual job I don't want to manage any staff, don't want to be in the management chain and dont want to be making any decisions other than picking stuff up and dropping it off.

When they read my CV they'll probably think WTF is this guy doing applying for a drivers job!
Consider becoming a postie , that £1400 take home is what i bring home over 4 weeks based on just a flat week with no overtime.

I've moved back to my original office and it's interesting how many people have joined up part time for the exact reasons you mention above.

Plus you'd still get a decent defined benefit pension.