Disciplinary Matter?
Discussion
Brief scenario (I'm neither the employer, staff member or client)
Member of staff has told a client of the business that she is leaving work. Client buys a small gift and gives it to the member of staff as a leaving present. Member of staff accept the gift, in front of collegues and other clients, then tells client that she was joking and was never really leaving. Member of staff does not offer to return the gift, and the other staff members laugh at the situation. Client is angry that they have been lied to and feels humiliated, and plans to complain. Even though the value of the gift is fairly small, is this staff member in trouble?
Member of staff has told a client of the business that she is leaving work. Client buys a small gift and gives it to the member of staff as a leaving present. Member of staff accept the gift, in front of collegues and other clients, then tells client that she was joking and was never really leaving. Member of staff does not offer to return the gift, and the other staff members laugh at the situation. Client is angry that they have been lied to and feels humiliated, and plans to complain. Even though the value of the gift is fairly small, is this staff member in trouble?
FraserLFA said:
I'd be pretty pissed too!
That'll damage business, unless a good relationship was already in place.
Sack her.
Sack her for what exactly?That'll damage business, unless a good relationship was already in place.
Sack her.
Verbal chat, give the gift back, end of. Push it any further and the discipline is becoming more of an issue than the original issue itself.
Johnnytheboy said:
Bringing the company into disrepute/damaging the company's relations with clients/you name it.
And you would, based on the scenario given by the OP, stand up at an ET acting for the employer and claim any or all of your suggestions?Only if the employer had instructed you on a large fixed fee regardless of outcome.
Johnnytheboy said:
Bringing the company into disrepute/damaging the company's relations with clients/you name it.
And you would, based on the scenario given by the OP, stand up at an ET acting for the employer and claim any or all of your suggestions?Only if the employer had instructed you on a large fixed fee regardless of outcome.
Please, can one of the 'sack them' brigade outline the specifics of the gross misconduct for which you seem to only be able to fathom? The employer, as a company, is not being brought into disrepute (the employee claimed to be leaving the company, the client gave a gift presumably to the employee for services rendered). Granted, the action may make the company appear in a bad light, but no more so than other staff laughing about the action.
The OPs account does not go into the specifics of why the employee even made the claim, yet you are all being judge, jury and executioner. Or, as I prefer to call them in this instance, failed employment tribunal defendants!
Are you advocating the sacking of all the other members of staff for having a laugh about the situation also? Surely this pissed the client of also (if not more, being ridiculed by many is worse than by few)?
The OPs account does not go into the specifics of why the employee even made the claim, yet you are all being judge, jury and executioner. Or, as I prefer to call them in this instance, failed employment tribunal defendants!
Are you advocating the sacking of all the other members of staff for having a laugh about the situation also? Surely this pissed the client of also (if not more, being ridiculed by many is worse than by few)?
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