Can you answer this.....

[MFunf]

So,
My e60 went into Cardiff BMW today, I was told that with no exception, to uphold the insured warranty any parts must be genuine and must be fitted by the dealer....

I called BMW insured warranty and they said. Parts have to be genuine but can be fitted elsewhere.....

Called the dealer back, they say that is 100% wrong.....

Does anyone have the real answer??

Ps, it was over an air filter, well, two air filters to be exact.

[paulmon]

The dealer is talking out of his or her arse. The only thing that has to be done by the dealer is the servicing. Anyone can replace the parts. The T&C's of the policy are quite clear on this.

P

[PEJAYMotors]

paulmon said:

The dealer is talking out of his or her arse. The only thing that has to be done by the dealer is the servicing. Anyone can replace the parts. The T&C's of the policy are quite clear on this.

P

Totally correct!!

The car must always be fitted with genuine BMW parts for your warranty to remain valid but you don't have too pay the dealers extortionate labour charges for fitting them.

Might be worth giving the dealer a kick up the arse for lying too try and get your business...

[Fish]

The full legalities are:

Must use OEM parts
Must adhere to manufacturer servicing intervals and operations
The work must be carried out by a VAT registered garage

Dealer was talking crap

[Big E 118]

Fish said:

The full legalities are:

Must use OEM parts
Must adhere to manufacturer servicing intervals and operations
The work must be carried out by a VAT registered garage

Dealer was talking crap

This^ Several manufacturers were "advised" a few years back that it against European law to refuse warranty work if the above points had been adhered to.

Dealer is just trying it on, they are well aware of the situation.

[steve singh]

On Porsches if you're in the manufacturer warranty period you just need OEM parts. However if you take the extended warranty (from Porsche) after the manufacturers warranty has expired ALL work has to be undertaken at a Porsche garage.

Apparently different rules between manufacturer period and extended warranty periods.

Obvioulsy seems the above has clarified the position, but just thought I'd make you aware just in case as not sure which warranty period you're in...

[MFunf]

Thanks for the replies,

To clarify its the BMW insured warranty, by mondial. Not manufacturer warranty

[Plainview23]

That could be different then - may require Dealer servicing, as it requires a FBMWSH to get it on the car in the first place and it's not subject to the same laws as the original manufacturer's warranty.

[ecain63]

I believe it makes no difference. So long as you only use oem parts, fitted by a vat registered garage, any maintenance done won't affect the warranty. All you need from your dealer is service stamps and history. Sounds to me like your dealer just doesn't like doing warranty work unless you spend all your money there.

[E30M3SE]

MFunf said:

Thanks for the replies,

To clarify its the BMW insured warranty, by mondial. Not manufacturer warranty

In which case Block Exemption rules do not apply, only the T&C's of the insurance policy apply.

To add, a BMW does not require FBMWSH in order to be eligable to qualify for a BMW insured or AUC warranty, all servicing work must be carried out by a BMW dealer at the correct time intervals, i.e. 2 years, if mileage is not sufficient.

[Big E 118]

E30M3SE said:

In which case Block Exemption rules do not apply, only the T&C's of the insurance policy apply.

I believe this is correct (although not had this type of warranty). In theory you are just buying a private warranty from Mondial so they can put what they like in the T&C's and if you sign up it's your choice and you've agreed to them.

The basis behind not restricting manufacturer warranties was that you have no choice of warranty when you buy a new car so they can't impose terms that they could possibly abuse (i.e. you must pay xxxx to get your car serviced through us otherwise we will not accept liability for a failure).

OP, have you checked the T&C's of your warranty?

[ecain63]

E30M3SE said:

MFunf said:

Thanks for the replies,

To clarify its the BMW insured warranty, by mondial. Not manufacturer warranty

In which case Block Exemption rules do not apply, only the T&C's of the insurance policy apply.

To add, a BMW does not require FBMWSH in order to be eligable to qualify for a BMW insured or AUC warranty, all servicing work must be carried out by a BMW dealer at the correct time intervals, i.e. 2 years, if mileage is not sufficient.

The E60 M5 does not have regular service intervals. Its servicing requirements and timings are dictated by the car and its lifestyle. A dealer reads the key fob to find out what it needs at each service point.

[E30M3SE]

ecain63 said:

E30M3SE said:

MFunf said:

Thanks for the replies,

To clarify its the BMW insured warranty, by mondial. Not manufacturer warranty

In which case Block Exemption rules do not apply, only the T&C's of the insurance policy apply.

To add, a BMW does not require FBMWSH in order to be eligable to qualify for a BMW insured or AUC warranty, all servicing work must be carried out by a BMW dealer at the correct time intervals, i.e. 2 years, if mileage is not sufficient.

The E60 M5 does not have regular service intervals. Its servicing requirements and timings are dictated by the car and its lifestyle. A dealer reads the key fob to find out what it needs at each service point.

It's not just E60 M5's that run CBS, but if your car runs CBS and you don't do many miles you will still find that it will requires a dealer visit for a 'Vehicle Check', as a minimum, every 2 years.

[MFunf]

Big E 118 said:

OP, have you checked the T&C's of your warranty?

The booklet says that parts have to be genuine and fitted at dealer, but it also says if parts that aren't covered (let's say a clutch) fail, caused by a covered part (lets say a slave cylinder) then they will not replace the non- covered part.

However, last year my slave cylinder leaked and apparently contaminated the clutch so they replaced the clutch and fly??

And trust me when I say if this particular dealer can make you pay they will. They certainly do you no favours! If I had any choice I'd never use them. (the next dealer is quite a trip from me and part of the same group)

I thought it'd be worth an ask as maybe some terms had changed since my booklet was printed 3 years ago.

Basically all this comes down to them charging nearly £80 labour to install two air filters. After I'd just spent £607 on engine, diff' and gearbox oil changes. As you can imagine I politely declined they wonderfull offer and said I'd go elsewhere!