Discussion
After some guidance really, I've got an E61 V10 M5.
I've got the fully comp Bmw warranty on my car which I took out in December. I dropped the car off to Bmw last week as it threw up a dsc failure fault but ran fine.
Today Bmw called and said the Bmw warranty would not pay for the work ( two throttle actuators)as apparently it threw a fault up at the start of October (news to me) which was before the warranty kicked in. I feel a bit hacked off that they are trying to wriggle out of the claim by going back 7 months!!! Surely that can't be TCF ( treating customers fairly which is an fca principal which governs them).
I've had Bmw warranties for about 15 years and they have always been no quibble but this is leaving a bitter taste in my mouth.
Has anyone had a similar experiences?
I feel one 'hissy fit' that the car threw almost 7 months ago and has been running fine since is a little harsh. Feel like I'm being shafted by them at the moment and they are looking for anything to avoid a payout.
Thanks
I've got the fully comp Bmw warranty on my car which I took out in December. I dropped the car off to Bmw last week as it threw up a dsc failure fault but ran fine.
Today Bmw called and said the Bmw warranty would not pay for the work ( two throttle actuators)as apparently it threw a fault up at the start of October (news to me) which was before the warranty kicked in. I feel a bit hacked off that they are trying to wriggle out of the claim by going back 7 months!!! Surely that can't be TCF ( treating customers fairly which is an fca principal which governs them).
I've had Bmw warranties for about 15 years and they have always been no quibble but this is leaving a bitter taste in my mouth.
Has anyone had a similar experiences?
I feel one 'hissy fit' that the car threw almost 7 months ago and has been running fine since is a little harsh. Feel like I'm being shafted by them at the moment and they are looking for anything to avoid a payout.
Thanks
How come you were not made aware of the fault code in October?
If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
Jazzer said:
How come you were not made aware of the fault code in October?
If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
Check the other thread Jazzer! If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
How come you were not made aware of the fault code in October?
If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
If they pointed it out and put it in writing, they'd have a fair point here.
If, however, you were not made aware of this, then it's very poor form from BMW.
Call customer services and put your case politely, asking them to intervene to help you.
They are usually excellent and sort things out fast.
Good luck!
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