First rate service from Seiko UK

[Vladimir]

As you may know, my SK211J1 from Creation broke a month after I bought it; when I went to get it sorted, I found out I needed to pay a large postage fee (to send it back to Singapore) then wait around 2 months for a non official repair. I wasn't having any of it and learned my lesson - only buy from an AD!

I sent a slightly pleading email to Seiko UK realising my watch didn't have a "proper" warranty. They were very helpful and I didn't mind paying £6 to get it sorted properly; I was prepared to pay for it if needed.

They sent me a letter very quickly with a username and password so I could track the repair status.

Just had the watch back from Seiko - it's been fully pressure and time tested and they've replaced a fair amount too - all FOC! It also comes with a cast iron Seiko guarantee for the workmanship.

A poor experience has been turned into a great one!

Really pleased to have it back too - my G Shocks just aren't the same any more!

[PJ S]

Vladimir said:

As you may know, my SK211J1 from Creation broke a month after I bought it; when I went to get it sorted, I found out I needed to pay a large postage fee (to send it back to Singapore) then wait around 2 months for a non official repair. I wasn't having any of it and learned my lesson - only buy from an AD!

I sent a slightly pleading email to Seiko UK realising my watch didn't have a "proper" warranty.

Sorry Vlad, but you're wholly incorrect - your watch has a 1 year international warranty.

[Vladimir]

PJ S said:

Sorry Vlad, but you're wholly incorrect - your watch has a 1 year international warranty.

As I understand it, it's Creation's own 2 year warranty.

Which IMO is nearly worthless.

[PJ S]

Unless Creation are buying from Seiko at wholesale cost with no warranty paperwork issued, then what you've said makes a certain amount of sense.
If not, and it's purely Creation shipping things without box/paperwork for reduced weight shipping cost reasons, then you still have a 1 yr manufacturer's warranty – so no need to beg for goodwill from Seiko UK, with proof of purchase showing it was within the preceding 12 months.

[Vladimir]

PJ S said:

Unless Creation are buying from Seiko at wholesale cost with no warranty paperwork issued, then what you've said makes a certain amount of sense.
If not, and it's purely Creation shipping things without box/paperwork for reduced weight shipping cost reasons, then you still have a 1 yr manufacturer's warranty – so no need to beg for goodwill from Seiko UK, with proof of purchase showing it was within the preceding 12 months.

There were two photocopied pages stapled together as "instructions" and that was it. Absolutely no sign of an "official" warranty.

Interestingly, Seiko didn't send back the cr4ppy box it came in (which I used to send it back); maybe they don't want their watches going out in such low rent packaging?!

Anyway it's working fine after a little "charging" and appears to be more accurate than before; ideal!

[alfaman]

Interesting how Creation are different to skywatches - both Singapore based seiko an citizen dealers.

Skywatches give full warranty and original boxes but won't ship seiko to the EU - maybe that is a restriction as an AD (?) prices are virtually identical.

[Vladimir]

I noticed quite a few EBay Seiko sellers also won't ship to the EU. Are they trying to stay more upmarket? Their UK website seems to have only the more expensive stuff on it.