Case Marked During Battery Change
Discussion
I only have two quartz watches: a Cal.1325 32KHz Megaquartz Omega and a Maurice Lacroix. The former because I appreciate it and the latter because its always on the right time when I come to put it on.
I recently had the MLs battery replaced and they have marked the case rear behind the 9 indice, where there is a recess to aid the removal of the case back.
I know that it was the 'very experienced' jeweller because this was the first replacement battery and the case was completely free from marks.
Im pissed off that he has ham fistedly opened the case and marked it and it shows to me that he is a poor and shoddy workman, but its a small mark (you can feel it with a nail and see it without a loupe, and its on the rear) and Im not sure whether I should suck it up or complain.
I recently had the MLs battery replaced and they have marked the case rear behind the 9 indice, where there is a recess to aid the removal of the case back.
I know that it was the 'very experienced' jeweller because this was the first replacement battery and the case was completely free from marks.
Im pissed off that he has ham fistedly opened the case and marked it and it shows to me that he is a poor and shoddy workman, but its a small mark (you can feel it with a nail and see it without a loupe, and its on the rear) and Im not sure whether I should suck it up or complain.
With the best will in the world, there's always a (very) slight risk of marking some pop-off backs on removal. You're using a steel blade against a steel back and even the best repairer is only human.
BUT, anywhere even reasonably professional would notice, admit their mistake, and polish out the damage. Personally, on the 2 or 3 it's happened to me with (in the past 18 years) I've also given the battery change for free as an apology for the inconvenience - the goodwill generated is worth far more than the cell cost!
Certainly, leaving it in a state where you can actually feel the mark is unacceptable.
BUT, anywhere even reasonably professional would notice, admit their mistake, and polish out the damage. Personally, on the 2 or 3 it's happened to me with (in the past 18 years) I've also given the battery change for free as an apology for the inconvenience - the goodwill generated is worth far more than the cell cost!
Certainly, leaving it in a state where you can actually feel the mark is unacceptable.
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