Has anyone else had a delivery messed up by TNT?
Discussion
A recent watch purchase was shipped TNT from Italy on the 9th and reached Northampton on the 11th (its actual estimated delivery date to me in London). Five days later it's still not arrived here and I'm "in discussion" with TNT's customer service people. They tell me this hardly ever happens, but based on their performance so far - missed connection, inaccurate ETA given, tracking info not updated on the website, package "probably put on wrong van", etc - I'm finding that hard to believe. Anyone else got any TNT delivery horror stories?
Not with TNT, but Hermes or My-Hermes, they couldn't find my office building, it 'houses' over 500 people with a permanently manned deliveries reception, with its own delivery yard with its own specific postcode!
They tried 3 times apparently no one was around to sign for the package, eventually after chasing them for three weeks they replied with the delivery address and proof of delivery.
At which point I had to inform them, It was the sender's address, and his signature for the return, Since they could find my office they returned to sender, and didn't even know they had done so.
The sender was cool about it though and issued a refund to me. Last time I spoke to him, he's still fighting them for his refund as they didn't complete the delivery, oh that was last December!!
They tried 3 times apparently no one was around to sign for the package, eventually after chasing them for three weeks they replied with the delivery address and proof of delivery.
At which point I had to inform them, It was the sender's address, and his signature for the return, Since they could find my office they returned to sender, and didn't even know they had done so.
The sender was cool about it though and issued a refund to me. Last time I spoke to him, he's still fighting them for his refund as they didn't complete the delivery, oh that was last December!!
Thanks all. Maybe I am the very rare exception then. Had an email eventually today to say that the package is now officially mislaid, and it will take them at least three (more) days to track it down.... It's rather taken the gilt off the gingerbread as far as the new watch is concerned.
bobbybee said:
bry1975 said:
I've never had any delivery problems with TNT the worst courier I've used was YODEL had two parcels collected but the clowns mixed the addressed up I blame it on the POLISH courier driver!
Goodluck in getting your TNT problem sorted.
Bry
Hi Bry RACIST much?Goodluck in getting your TNT problem sorted.
Bry
wildoliver said:
bobbybee said:
bry1975 said:
I've never had any delivery problems with TNT the worst courier I've used was YODEL had two parcels collected but the clowns mixed the addressed up I blame it on the POLISH courier driver!
Goodluck in getting your TNT problem sorted.
Bry
Hi Bry RACIST much?Goodluck in getting your TNT problem sorted.
Bry
Slagathore said:
Recently had a watch from Italy. Shipped by Ferrari to the UK and then from their office to mine by TNT.
Turned up before 12 as promised.
Was it shipped by TNT from Italy? Or Italian courier then TNT when it touched down over here?
TNT all the way. Two days to reach Northampton from Turin, since when a mystery.Turned up before 12 as promised.
Was it shipped by TNT from Italy? Or Italian courier then TNT when it touched down over here?
bobbybee said:
bry1975 said:
I've never had any delivery problems with TNT the worst courier I've used was YODEL had two parcels collected but the clowns mixed the addressed up I blame it on the POLISH courier driver!
Goodluck in getting your TNT problem sorted.
Bry
Hi Bry RACIST much?Goodluck in getting your TNT problem sorted.
Bry
I expect that by now, people have seen what a tool you are and will soon start to ignore you.
GC8 said:
bobbybee said:
bry1975 said:
I've never had any delivery problems with TNT the worst courier I've used was YODEL had two parcels collected but the clowns mixed the addressed up I blame it on the POLISH courier driver!
Goodluck in getting your TNT problem sorted.
Bry
Hi Bry RACIST much?Goodluck in getting your TNT problem sorted.
Bry
I expect that by now, people have seen what a tool you are and will soon start to ignore you.
Should have said "bigoted much?"
Edited by bobbybee on Wednesday 16th October 23:25
Well, since you ask... TNT promised me daily updates on the progress of their search. And that didn't happen either, which compounds the general impression of shambles. The seller, on the other hand, has arranged to put another of the same model aside for me, so at least I may eventually come out of this with the watch I wanted. Meanwhile, if anyone finds a new Glycine Combat Sub Goldeneye for sale at a suspiciously low price in South London, I think I know where it may have come from...
bry1975 said:
Nope not a racist and get on with most Poles.
So when you mentioned the rubbish Yodel driver, why did you shout his/her nationality? You could have just said "terrible driver" for example
Just saying that your comments could have been made without the implied ethnic slur, that's all.
I have to agree with you on the point of Yodel though, whatever the nationality of the driver, they certainly manage to pick the thickest ones who are barely smart enough to hold a driving licence, never mind reading an address then delivering to that address correctly.
Anything I buy now that has to be delivered by courier I ask if it is Yodel or, as in my first post, Hermes / My-Hermes as the delivery company, if so I ask the seller to use another one or I don't buy.
Edited by bobbybee on Friday 18th October 11:39
GC8 said:
Search his posts; realise that he is a d
head and then stop worrying about it.
WOW, I have a fan and/or stalker.head and then stop worrying about it.Obviously you can't be too bright having to resort to personal insults rather than being able to discuss comment made.
And your opinion of me is yours to treasure, enjoy.
So just for you, in terms you may understand, it takes one to know one.
Edited by bobbybee on Friday 18th October 11:33
bobbybee said:
So when you mentioned the rubbish Yodel driver, why did you shout his/her nationality?
You could have just said "terrible driver" for example
Just saying that your comments could have been made without the implied ethnic slur, that's all.
I have to agree with you on the point of Yodel though, whatever the nationality of the driver, they certainly manage to pick the thickest ones who are barely smart enough to hold a driving licence, never mind reading an address then delivering to that address correctly.
Anything I buy now that has to be delivered by courier I ask if it is Yodel or, as in my first post, Hermes / My-Hermes as the delivery company, if so I ask the seller to use another one or I don't buy.
Aren't yodel franchised so the drivers are owner/operators?You could have just said "terrible driver" for example
Just saying that your comments could have been made without the implied ethnic slur, that's all.
I have to agree with you on the point of Yodel though, whatever the nationality of the driver, they certainly manage to pick the thickest ones who are barely smart enough to hold a driving licence, never mind reading an address then delivering to that address correctly.
Anything I buy now that has to be delivered by courier I ask if it is Yodel or, as in my first post, Hermes / My-Hermes as the delivery company, if so I ask the seller to use another one or I don't buy.
Edited by bobbybee on Friday 18th October 11:39
I don't get where it goes wrong is it the drivers leaving parcels in stupid places, or the sorting side not being able to get the parcels from sender to the driver?
Gassing Station | Watches | Top of Page | What's New | My Stuff