Tissot repair

[joshcowin]

My wife bought me a Tissot as a wedding present, whilst on honeymoon the watch broke (water ingress) I sent it to the supplier (not tissot). They repaired the watch however there are still 2 issues, the lume on the hands has bubbled and the watch cannot be left face down otherwise it eventually stops.

I voiced these concerns to the supplier however they were not interested and continually fobbed me off.

At this stage the wife was getting annoyed (at the seller)so I just left it and continued to wear the watch. Well that was a year ago now and every time I look at the watch I see the imperfections on the hand.

I have contacted Tissot and am about to send it off to them in Southampton. I have a 2 year warranty as the watch was new.

Am I doing the right thing? What should I expect Tissot (swatch) to do?

[mikeveal]

I'd excpect all the defects to be rectified.

The difference is legal semantics.
The retailer is contractually obliged to fix problems. Tissot give a warranty, they don't have to, but they do.

Pratically, sending the watch to Tissot in Southampton should have the same result as sending it to your retailer.

[onesickpuppy]

mikeveal said:

I'd excpect all the defects to be rectified.

The difference is legal semantics.
The retailer is contractually obliged to fix problems. Tissot give a warranty, they don't have to, but they do.

Pratically, sending the watch to Tissot in Southampton should will have a the same better result as than sending it to your retailer.

Fixed that for you

Retailer sounds like a tt.

[barryrs]

Tissot were very good when sending off my wife's T-race due to the same problem.

Took a couple of weeks but the watch came back looking as good as new and all covered under warranty. They even returned the faulty parts so you knew what was replaced.

[joshcowin]

Thanks a lot put my mind at rest about sending it off!