Discussion
Morning all, happy new year!
I wanted to see if the PH collective think im being unreasonable here...
I have a 3 1/2 year old Calibre S (F1 - Ltd Edition one, metal bracelet one etc) and as most of you know these have a very complicated chronograph mechanism that uses the hour/minute/second hand for the timing function, rather than 3 separate dials in a traditional chronograph.
Sadly this mechanism broke in 2012, no idea why (i rarely use it, but date became inaccurate and it didnt centre properly), anyway it was fixed under warranty. So here I am, the watch is 3.5 years old and the bloody thing has broken again!!
I sent this off to TAG who have come back saying, indeed its all buggered inside and you need to pay us £350 to fix it...
I cant tell you how disappointed I am, I love this watch, it was my wedding present and i always aspired to own a TAG, however it has proven to be less than reliable, being out lasted by crappy watches from DKNY, Casio and even a Chinese fake Rolex lol
Anyway i've rejected their estimate and sent a pretty snotty email, as i just dont think breaking twice in 3 years (and I assure you not through abuse etc) is totally unreasonable.
Am i being reasonable, or sadly is this the norm for TAG/Other premium watch brands?
Cheers
Chris
I wanted to see if the PH collective think im being unreasonable here...
I have a 3 1/2 year old Calibre S (F1 - Ltd Edition one, metal bracelet one etc) and as most of you know these have a very complicated chronograph mechanism that uses the hour/minute/second hand for the timing function, rather than 3 separate dials in a traditional chronograph.
Sadly this mechanism broke in 2012, no idea why (i rarely use it, but date became inaccurate and it didnt centre properly), anyway it was fixed under warranty. So here I am, the watch is 3.5 years old and the bloody thing has broken again!!
I sent this off to TAG who have come back saying, indeed its all buggered inside and you need to pay us £350 to fix it...
I cant tell you how disappointed I am, I love this watch, it was my wedding present and i always aspired to own a TAG, however it has proven to be less than reliable, being out lasted by crappy watches from DKNY, Casio and even a Chinese fake Rolex lol
Anyway i've rejected their estimate and sent a pretty snotty email, as i just dont think breaking twice in 3 years (and I assure you not through abuse etc) is totally unreasonable.
Am i being reasonable, or sadly is this the norm for TAG/Other premium watch brands?
Cheers
Chris
TAG watches seem to have more than their fair share of reliability issues as well as a poor reputation for customer service when things go wrong.
In my experience, other watch manufacturers produce more reliable watches. I have only had one TAG watch a divers watch. It failed in the first week of ownership on it's first dive. I took it back and managed to get a full refund. Never been tempted with another TAG watch since.
In my experience, other watch manufacturers produce more reliable watches. I have only had one TAG watch a divers watch. It failed in the first week of ownership on it's first dive. I took it back and managed to get a full refund. Never been tempted with another TAG watch since.
ecain63 said:
Where are you in the country? We are certified to service Tag also.
Eddie
Slight thread hijack....Eddie
Eddie can you give me a ballpark figure on my Tag - I have a 2000 Series - WE1111-R, I've had it 19 years - 21st b'day present from the folks so its important to me even though it's not worth much.
The date rarely counts forward by itself - maybe 10 days out of the month, I manually have to move it forward the other times and the bezel doesn't feel like it used to. Do you think its economical to fix ?
Thanks,
andy_vtec said:
Slight thread hijack....
Eddie can you give me a ballpark figure
The date rarely counts forward by itself - maybe 10 days out of the month, I manually have to move it forward the other times and the bezel doesn't feel like it used to. Do you think its economical to fix ?
Thanks,
As per any workshop we'd need to see the watch and find the fault before giving any indication of price. If you're happy to post or drop it in I can offer a quote with no obligation. Maybe message me to keep the topic clean. Eddie can you give me a ballpark figure
The date rarely counts forward by itself - maybe 10 days out of the month, I manually have to move it forward the other times and the bezel doesn't feel like it used to. Do you think its economical to fix ?
Thanks,
ecain63 said:
As per any workshop we'd need to see the watch and find the fault before giving any indication of price. If you're happy to post or drop it in I can offer a quote with no obligation. Maybe message me to keep the topic clean.
OK thanks and understood - I'm in Bucks so I'll try and find somewhere a bit more local that I can drop it in to rather than post - as it's only worth a couple of hundred pounds I'm guessing any repair will not really be worth it.Personally I'd pursue them for a free fix.
Assuming you bought the item in England or Wales, you have SIX years to pursue claims for faulty goods, although after the first six months the onus is upon the consumer to prove that the goods were faulty at the time of purchase (or have a significant design fault).
http://www.tradingstandards.gov.uk/cgi-bin/glos/co...
http://www.which.co.uk/consumer-rights/regulation/...
http://www.theguardian.com/money/2006/mar/25/consu...
http://www.motorcaravanning.com/vehicles/sixyear_r...
I hope that helps.
Assuming you bought the item in England or Wales, you have SIX years to pursue claims for faulty goods, although after the first six months the onus is upon the consumer to prove that the goods were faulty at the time of purchase (or have a significant design fault).
http://www.tradingstandards.gov.uk/cgi-bin/glos/co...
http://www.which.co.uk/consumer-rights/regulation/...
http://www.theguardian.com/money/2006/mar/25/consu...
http://www.motorcaravanning.com/vehicles/sixyear_r...
I hope that helps.
ecain63 said:
Where are you in the country? We are certified to service Tag also.
Eddie
I seem to remember from another thread about Rownhams Services that you're based down in my neck of the woods Eddie. Didn't realise that you worked for a watchmaker. Swatch Group just off First Avenue, or someone else? (If you don't mind me asking.)Eddie
mikeveal said:
I seem to remember from another thread about Rownhams Services that you're based down in my neck of the woods Eddie. Didn't realise that you worked for a watchmaker. Swatch Group just off First Avenue, or someone else? (If you don't mind me asking.)
Im a goldsmith and run my own workshop in Bournemouth. I have an ex-watches of Switzerland watchmaker working for me with tickets for most luxury brands under his belt. Rolex, omega and Tag are his bread and butter. ecain63 said:
Im a goldsmith and run my own workshop in Bournemouth. I have an ex-watches of Switzerland watchmaker working for me with tickets for most luxury brands under his belt. Rolex, omega and Tag are his bread and butter.
Ahh, didn't know you did watches, thought your place was jewellery only. I will bring my Tag F1 in as it needs a battery and my office is only round the corner from you. I often have lunch in Del Marcos! bmthnick1981 said:
Ahh, didn't know you did watches, thought your place was jewellery only. I will bring my Tag F1 in as it needs a battery and my office is only round the corner from you. I often have lunch in Del Marcos!
Cool. Im back to work on Monday morning. Not in Tuesday as im having chemo but I can let Joe know you're coming if that's the day you choose. Eddie
I had a Link Calibre S once, but soon sold it. The second hand would rock back and forth half a second each way, in chronograph mode, when you moved the watch side to side. I sent the watch back to TAG to investigate and was told that, "all Calibre S movements do that".
It didn't in the first 3 months of ownership! It drove me crazy every time I noticed it. I couldn't live with it. Otherwise, it was a beautiful watch and an interesting movement! The bracelet was so comfortable; the most comfortable SS bracelet ever ...
It didn't in the first 3 months of ownership! It drove me crazy every time I noticed it. I couldn't live with it. Otherwise, it was a beautiful watch and an interesting movement! The bracelet was so comfortable; the most comfortable SS bracelet ever ...
ecain63 said:
bmthnick1981 said:
Ahh, didn't know you did watches, thought your place was jewellery only. I will bring my Tag F1 in as it needs a battery and my office is only round the corner from you. I often have lunch in Del Marcos!
Cool. Im back to work on Monday morning. Not in Tuesday as im having chemo but I can let Joe know you're coming if that's the day you choose. Eddie
Chr1sch said:
Morning all, happy new year!
I wanted to see if the PH collective think im being unreasonable here...
I have a 3 1/2 year old Calibre S (F1 - Ltd Edition one, metal bracelet one etc) and as most of you know these have a very complicated chronograph mechanism that uses the hour/minute/second hand for the timing function, rather than 3 separate dials in a traditional chronograph.
Sadly this mechanism broke in 2012, no idea why (i rarely use it, but date became inaccurate and it didnt centre properly), anyway it was fixed under warranty. So here I am, the watch is 3.5 years old and the bloody thing has broken again!!
I sent this off to TAG who have come back saying, indeed its all buggered inside and you need to pay us £350 to fix it...
I cant tell you how disappointed I am, I love this watch, it was my wedding present and i always aspired to own a TAG, however it has proven to be less than reliable, being out lasted by crappy watches from DKNY, Casio and even a Chinese fake Rolex lol
Anyway i've rejected their estimate and sent a pretty snotty email, as i just dont think breaking twice in 3 years (and I assure you not through abuse etc) is totally unreasonable.
Am i being reasonable, or sadly is this the norm for TAG/Other premium watch brands?
Cheers
Chris
TAG is not a premium brand ......it used to be before LVMH got is grubby hands on it........but no longer.....the £350 you have been quoted is probably 4x the cost of a new mechanismI wanted to see if the PH collective think im being unreasonable here...
I have a 3 1/2 year old Calibre S (F1 - Ltd Edition one, metal bracelet one etc) and as most of you know these have a very complicated chronograph mechanism that uses the hour/minute/second hand for the timing function, rather than 3 separate dials in a traditional chronograph.
Sadly this mechanism broke in 2012, no idea why (i rarely use it, but date became inaccurate and it didnt centre properly), anyway it was fixed under warranty. So here I am, the watch is 3.5 years old and the bloody thing has broken again!!
I sent this off to TAG who have come back saying, indeed its all buggered inside and you need to pay us £350 to fix it...
I cant tell you how disappointed I am, I love this watch, it was my wedding present and i always aspired to own a TAG, however it has proven to be less than reliable, being out lasted by crappy watches from DKNY, Casio and even a Chinese fake Rolex lol
Anyway i've rejected their estimate and sent a pretty snotty email, as i just dont think breaking twice in 3 years (and I assure you not through abuse etc) is totally unreasonable.
Am i being reasonable, or sadly is this the norm for TAG/Other premium watch brands?
Cheers
Chris
However as a wedding gift it's priceless
bmthnick1981 said:
Just got my Tag back from Eddie after battery replacement, excellent service and price and he cleaned the strap up and removed a link for free. Highly recommended. I will certainly use again.
No probs, glad to be of service. Hope now it fits you'll get some decent use out of it.Gassing Station | Watches | Top of Page | What's New | My Stuff