TAG Heuer repair - Manchester

[crazy about cars]

I have sent my Tag Carrera to repair a broken stem plus a mandatory service around 2 months ago. I've got it back 3 weeks ago but only wore it once on Christmas Eve. When charging it I did notice that the needle didn't sweep properly but didn't investigate further. Yesterday I noticed that the watch is not holding the charge well so I had a look behind. The pendulum gets stuck at times and there are two tiny bits loose inside too!

I've only got email correspondence which I've emailed them once on Christmas Eve and another today. I'm feeling a bit gutted as I was really looking forward to enjoy the watch again and also very worried that TAG will blame me for damaging the watch.

Can anyone please advise what's the best course of action?

[reggie747]

Yeah, take it back, find out who done it and stick it up one of his nostrils. Half arsed jobs pi$$ me off !

[hilly10]

Yes especially the money that you paid them to do it

[crazy about cars]

Finally had an email saying that they will send the shipping pack out and will forward the watch to their Master Watchmaker. The language of the email doesn't really indicate that they will repair it FOC though... I think its subject to inspection.