Watch losing time....
Discussion
Hi all,
Bought Tissot Automatic for the OH for Christmas. It's a grey market watch but from a reputable source.
Basically, it's losing time. From my basic tests (setting against my iPhone and winding every night) it seems to be losing about 40secs a day!
Not what I would expect and wonder if there is anything I should do before going back to the supplier. I don't wish to make a schoolboy error, am I 'testing' it correctly?
Thanks guys
Bought Tissot Automatic for the OH for Christmas. It's a grey market watch but from a reputable source.
Basically, it's losing time. From my basic tests (setting against my iPhone and winding every night) it seems to be losing about 40secs a day!
Not what I would expect and wonder if there is anything I should do before going back to the supplier. I don't wish to make a schoolboy error, am I 'testing' it correctly?
Thanks guys
Your testing is fine. If it's brand new, it'll have at least a 1 yr international warranty, so you can contact Tissot here and ask about having it looked at under warranty.
At best it needs nothing more than regulating, but it could be that it's taken a knock or there's a bit of oil where it shouldn't be, causing the slowdown.
Either way, they'll be able to sort it out for you.
At best it needs nothing more than regulating, but it could be that it's taken a knock or there's a bit of oil where it shouldn't be, causing the slowdown.
Either way, they'll be able to sort it out for you.
Your warranty and contract is with the seller, not the manufacturer. Anything that Tissot are prepared to do for you is from the goodness of their hearts.
That said, most manufacturers do offer a warranty. Whether or not they exclude grey market goods is entirely up to them. You'll have to have a look at their warranty terms on line.
Or just contact them, give 'em the serial # and ask 'em for a warranty service and see what they say.
Failing that, you ought to be able to get a full service and regulation from an independent for around £60 - £100.
40s per day is a bit much. Is this consistent, or does the loss vary? (for example 10 seconds one day then 60 seconds the next day).
If its consistent, you could get a case opener and diy, just move the little lever fractionally towards the + sign ...
That said, most manufacturers do offer a warranty. Whether or not they exclude grey market goods is entirely up to them. You'll have to have a look at their warranty terms on line.
Or just contact them, give 'em the serial # and ask 'em for a warranty service and see what they say.
Failing that, you ought to be able to get a full service and regulation from an independent for around £60 - £100.
40s per day is a bit much. Is this consistent, or does the loss vary? (for example 10 seconds one day then 60 seconds the next day).
If its consistent, you could get a case opener and diy, just move the little lever fractionally towards the + sign ...
mikeveal said:
Your warranty and contract is with the seller, not the manufacturer. Anything that Tissot are prepared to do for you is from the goodness of their hearts.
That said, most manufacturers do offer a warranty. Whether or not they exclude grey market goods is entirely up to them. You'll have to have a look at their warranty terms on line.
Or just contact them, give 'em the serial # and ask 'em for a warranty service and see what they say.
Failing that, you ought to be able to get a full service and regulation from an independent for around £60 - £100.
40s per day is a bit much. Is this consistent, or does the loss vary? (for example 10 seconds one day then 60 seconds the next day).
If its consistent, you could get a case opener and diy, just move the little lever fractionally towards the + sign ...
Thanks for the info Mike.That said, most manufacturers do offer a warranty. Whether or not they exclude grey market goods is entirely up to them. You'll have to have a look at their warranty terms on line.
Or just contact them, give 'em the serial # and ask 'em for a warranty service and see what they say.
Failing that, you ought to be able to get a full service and regulation from an independent for around £60 - £100.
40s per day is a bit much. Is this consistent, or does the loss vary? (for example 10 seconds one day then 60 seconds the next day).
If its consistent, you could get a case opener and diy, just move the little lever fractionally towards the + sign ...
I'm ok with hammer or drill but wouldn't wish to attempt this myself!
I'm not sure if it's consistent tbh. Should I take pains to establish this? and what if it isn't consistent, is this really bad?
Would you trust someone like Goldsmiths to do this job or avoid like the plague?
I'm thinking if this is a small job I'll get it done myself and get the cost refunded from the retailer.
I trusted Goldsmiths with a repair on my wife's Tissot once and only once. I would not make the mistake of putting myself at the mercy of their shoddy two bit outfit again. I'd happily pay more to go elsewhere, but fortunately, it seems that you don't have to .
As for claiming the costs back from your supplier, that's not the way the warranty works. You should return the watch to them and let them deal with it. They are not liable to pay you for a third party repair.
I asked if the watch was erratic, or consistent to get an idea of what could be up. If it's consistent then -because it's a new watch- chances are (probably)it'll just need adjusting. If it's erratic, then something else is amis and no amount of adjusting will help.
Adjustment is really easy.
There'll be a lever like this one inside. It'll be marked F-S (fast-slow), A-R (Advance-retard) or + -. Tweak it towards the fast, try it for 24hours and adjust again.
Of course if you admit to the seller that you've done this, he'll say you've voided the warranty.
.As for claiming the costs back from your supplier, that's not the way the warranty works. You should return the watch to them and let them deal with it. They are not liable to pay you for a third party repair.
I asked if the watch was erratic, or consistent to get an idea of what could be up. If it's consistent then -because it's a new watch- chances are (probably)it'll just need adjusting. If it's erratic, then something else is amis and no amount of adjusting will help.
Adjustment is really easy.
There'll be a lever like this one inside. It'll be marked F-S (fast-slow), A-R (Advance-retard) or + -. Tweak it towards the fast, try it for 24hours and adjust again.
Of course if you admit to the seller that you've done this, he'll say you've voided the warranty.
Edited by mikeveal on Wednesday 5th February 10:40
Many thanks, appreciate you taking the time to advise on my humble Tissot!
So, I really need to establish if it's consistent or not...
I'm not sure how best to go about this really, my methods seem open to error/too simplistic. Can I really establish this simply by referring back to an iPhone?
So, I really need to establish if it's consistent or not...
I'm not sure how best to go about this really, my methods seem open to error/too simplistic. Can I really establish this simply by referring back to an iPhone?
Hmmn, I think I remember giving help on your buying this watch too.
40s per day isn't good enough (check the manual for what Tissot say the watch should do), in order of preference:
*It's covered under warranty from for supplier. Return it to them and let them fix it.
*Tissot may do it for you under the warranty they offer, although because you have no legal contract with them, they are not obliged under UK law to do so.
*If you can't be arsed with this, find a local watch repairer and get an estimate.
*If you really can't be arsed with this, and the watch is consistently losing you could do it yourself.
Checking the time daily against any quartz clock, iphone etc. is fine. You'll need to do it for a few days, check the time every day at roughly the same time and note the gain or loss in seconds. The information should be returned with the watch when you send it back. The watchmaker won't need this, but it will help. It will also help your case if they don't fix it first time.
HTH
40s per day isn't good enough (check the manual for what Tissot say the watch should do), in order of preference:
*It's covered under warranty from for supplier. Return it to them and let them fix it.
*Tissot may do it for you under the warranty they offer, although because you have no legal contract with them, they are not obliged under UK law to do so.
*If you can't be arsed with this, find a local watch repairer and get an estimate.
*If you really can't be arsed with this, and the watch is consistently losing you could do it yourself.
Checking the time daily against any quartz clock, iphone etc. is fine. You'll need to do it for a few days, check the time every day at roughly the same time and note the gain or loss in seconds. The information should be returned with the watch when you send it back. The watchmaker won't need this, but it will help. It will also help your case if they don't fix it first time.
HTH
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