A Story about Chanel J12
Discussion
My wife has always wanted a Chanel J12 38mm Auto, so after a while I gave in and purchased a J12 for her.
It was faultless for 18 months. She then spots a limited edition Phantom J12 Auto. So for Christmas last year I purchasd one for her as a suprise.
Well after 4 months the warch just stopped. Sent it back to Chanel they had it the mandatory 8 weeks and it arrives back fixed but ni explanation. Fast forward to 3 weeks ago and the watch starts gaining 10min per month.
Quick call to chanel and they ask the watch to be sent back. I grumble a bit and they say the will look at it within 2 weeks.
Get a call today one week since the watch has been sent to them and get offered a full refund no questions asked. The reason is they as so busy in the service department they can't make the 2 week deadline and would rather me have another watch. How good is that for customer service.
The down side is the new J12 the wife has chosen is another £850 more expensive. Seems Chanel win after all.
However I think the service has been good. They first watch was brilliant and never missed a beat. The second was just a lemon. Manufacture sort a problem quick and efficiently and get a new order and another profit.
It was faultless for 18 months. She then spots a limited edition Phantom J12 Auto. So for Christmas last year I purchasd one for her as a suprise.
Well after 4 months the warch just stopped. Sent it back to Chanel they had it the mandatory 8 weeks and it arrives back fixed but ni explanation. Fast forward to 3 weeks ago and the watch starts gaining 10min per month.
Quick call to chanel and they ask the watch to be sent back. I grumble a bit and they say the will look at it within 2 weeks.
Get a call today one week since the watch has been sent to them and get offered a full refund no questions asked. The reason is they as so busy in the service department they can't make the 2 week deadline and would rather me have another watch. How good is that for customer service.
The down side is the new J12 the wife has chosen is another £850 more expensive. Seems Chanel win after all.
However I think the service has been good. They first watch was brilliant and never missed a beat. The second was just a lemon. Manufacture sort a problem quick and efficiently and get a new order and another profit.
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