Complaint about Tissot watches.

[Rosanne]

amongst my collection I have six Tissot watches which I have owned for a number of years. About 15 years in the case of the oldest.
Three of them have developed faults with one or more of their functions.
Tissot tell me that they cannot repair them due to their policy of not keeping parts for any watch more than ten years old. This means that not only are Tissot watches likely to fail ( well, fifty percent of mine have ), but they then become suitable only for throwing away.

I am very disgusted with this, especially since they were top of the Tissot range watches, and Tissot are being very unhelpful about this.
Does anyone know of a governing body or national association that might exist for Swiss based watch firms ? I will make my complaint to them if such an organisation exists.

Cheers.

[randlemarcus]

I suspect there are no governing bodies that don't depend on the manufacturers to stay in business, so they wont put themselves on th eline for a consumer who bought a cheapish watch ten years ago.

Best bet might be to see if someone like Variomatic can help?

[blueg33]

My 15 year old Tissot daily wear has been ultra reliable

[anonymous-user]

Maybe if you were extremely disgusted you may have a case!

[Justayellowbadge]

They use generic movements. Take them to an Indy.

[hilly10]

As said a watchmaker may be able to help as parts may be interchangeable and could still be available through other sources.

[85Carrera]

Just had my 15 year old Tissot repaired and services by Tissot/Swatch. Cost about £50.

[Rosanne]

85Carrera said:

Just had my 15 year old Tissot repaired and services by Tissot/Swatch. Cost about £50.

Have you got any contact details for them ?

[Rosanne]

garyhun said:

Maybe if you were extremely disgusted you may have a case!

I'm sure that you are right, but try as I may I can only just manage to be disgusted. Do you think that if I stood on my head and held my breath I might actually make it to " extremely " ?

[anonymous-user]

Rosanne said:

garyhun said:

Maybe if you were extremely disgusted you may have a case!

I'm sure that you are right, but try as I may I can only just manage to be disgusted. Do you think that if I stood on my head and held my breath I might actually make it to " extremely " ?

I’m sure you’ll work it out

[85Carrera]

Rosanne said:

Have you got any contact details for them ?

Sorry for the delayed response; don’t often look at this forum. Details below.

[mikeveal]

Swatch group, who own Tissot will charge you a fortune.

Provided the parts are available, an independent repairer will fix your watches for a fraction of the cost. Try Joe Horner at Anglesea Watch Company, or use the BHI website to find a member close to you who takes repairs.

[Rosanne]

Thanks, guys, for your kind help. Unfortunately, as I said when opening this post, Tissot choose not to maintain a stock of parts for any of their watches that are more than ten years old ; which is built in obsolescence , is it not ?

I have, though, taken the watch to a member of the B.H.I., who is hopeful of getting it fixed.

Thanks.