Chrono 24 Buyers Issues

[Castrol for a knave]

I sold a mid size Tag SE/L on Chrono. The buyer took a week to confirm collection from the Hermes Paketshop (Germany) and then another week to confirm that he was not disputing the postage, so he's had possession for 2 weeks. Chrono have now released payment to me.

It was sold as Very Good condition, which it is. No issues.

He's just emailed with a picture of the strap - one of the barrel pins has clearly pinged, so the strap has split. He's not happy.

Interestingly, he did email me asking if I had any spare links - it's a slim fit and I suspect it is tight on him, but that conjecture.

I initially thought to tell him he's had it a fortnight, I have no idea what he has done with the strap and it is a 30 year old strap, sold in good faith.

However, I have offered to source a barrel pin for him and send it over. I've also said I would look at a return, but I am not paying postage and it will be dependant if this can be done through Chrono.

I am probably being too soft, but I've never sold a watch on this basis before, and don't want to mucky my ticket with Chrono 24, plus, I'm a nice guy.

I just wondered what the general view is when something like this happens in watch world, and apologies for my dull little story.

If I do get it back, and anyone wants to buy a WG1212 SE/L, with recently mended strap, I'm you man.

[bristolbaron]

When you say strap, are you talking leather or metal bracelet? If strap, a pin isn’t a huge problem. If it’s a bracelet and the broken link isn’t the top one connecting to the case, the s/el bracelets were a nightmare. The pin is part of one half of the link and clicks into the other side with a special clamp tool. This would involve a link replacement and perhaps why the sellers asking for spares.

[Castrol for a knave]

bristolbaron said:

When you say strap, are you talking leather or metal bracelet? If strap, a pin isn’t a huge problem. If it’s a bracelet and the broken link isn’t the top one connecting to the case, the s/el bracelets were a nightmare. The pin is part of one half of the link and clicks into the other side with a special clamp tool. This would involve a link replacement and perhaps why the sellers asking for spares.

Thanks - It's the link strap, so the metal one, second link in.

He asked for a spare a day after he bought it, which made me suspect when he sent the email today that it is too small for him, but of course, I can't prove that. I've found a link and pin for £25 online, so I did offer to get one and sent to him.

[JapanRed]

I’d tell him you will go halves on the new pin (£12.50 each) but even that is your goodwill.

I wouldn’t be offering returns.

Being a nice guy is all very well (and I’d encourage it as it makes the world a better place) but don’t be a mug.

Best of luck

[h0b0]

eta, this posts sounds a little harsh on the OP. It was meant to be a "don't worry about it.....you have done everything that would be expected of you and more. Draw the line and move on with a clear conscience." I have sold on Chrono24 and recommend it for sellers as it offers piece of mind. By engaging with the buyer, you are losing that.


Here is the original post;

I am confused. You have spent a premium on listing fees to protect yourself as the seller and now you are going around the system to throw away that protection. You do not have to provide a warranty for the product and the buyer has closed the sale by releasing the funds. I am all for doing the right thing but your buyer is taking advantage of you over £25 when you did the right thing in the first place by paying for escrow.

Edited by h0b0 on Thursday 12th November 20:15

[JapanRed]

h0b0 said:

I am confused. You have spent a premium on listing fees to protect yourself as the seller and now you are going around the system to throw away that protection. You do not have to provide a warranty for the product and the buyer has closed the sale by releasing the funds. I am all for doing the right thing but your buyer is taking advantage of you over £25 when you did the right thing in the first place by paying for escrow.

Agree with this. I’m sure the buyer could have paid another 30% more or whatever markup a dealer would sell at, if he wanted a warranty...

[dxbtiger]

Have only bought on chrono24, not sold, but agree with the last two posters.

You already know how he's broken it, tell him to sort it himself.

[Castrol for a knave]

Cheers guys.

I don't take any ste at work, but outside I'm a softy really - I'll offer a new link and that's it.