Rolex service - how long does it take?
Rolex service - how long does it take?
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Discussion

Nigel_O

Original Poster:

3,543 posts

240 months

Saturday 9th April 2022
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I haven’t worn my Sub for a few months and I’m considering whether to keep it or sell it.

It’s a 2015 no-date, so it’s about ready for a service and if I decide to sell it, I guess it will be be more attractive with a fresh service.

Just wondering how long they are generally away for - it will go to either Goldsmiths or WoS in Birmingham.

Ninjin

1,345 posts

96 months

Saturday 9th April 2022
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Can't comment on lead times but I would send it to Rolex service yourself. Lots of horror stories of ADs doing the service in house. This is the only way it will be guaranteed to be handled by Rolex service centre.

pistonheadforum

1,200 posts

142 months

Saturday 9th April 2022
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Genuine question - other than selling why do you service a mechanical watch?

Surely you just use it until it's not longer working properly and then have it serviced/repaired at that point?

I don't understand the servicing of mechnical watches - it's not like an engine where lack of clean oil might do horrificly expensive damage. Plus at service it seems they generally replace most parts anyway so any that are worn would be sorted at that point.

I get why the OP is doing it if planning to sell (special case surely?).

As I say, genuine question as to why people service mechanical watches when they are running fine.


Edited by pistonheadforum on Saturday 9th April 10:35

willttqs

139 posts

170 months

Saturday 9th April 2022
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My last rolex service took around 6 weeks which I was very happy with.
It looks like a new watch now too.

Crumpet

4,932 posts

201 months

Saturday 9th April 2022
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pistonheadforum said:
Genuine question - other than selling why do you service a mechanical watch?

Surely you just use it until it's not longer working properly and then have it serviced/repaired at that point?

I don't understand the servicing of mechnical watches - it's not like an engine where lack of clean oil might do horrificly expensive damage. Plus at service it seems they generally replace most parts anyway so any that are worn would be sorted at that point.

I get why the OP is doing it if planning to sell (special case surely?).

As I say, genuine question as to why people service mechanical watches when they are running fine.


Edited by pistonheadforum on Saturday 9th April 10:35
They are, in a way, like an engine. Lots of moving parts that without lubrication will cause excessive wear and need to be replaced. Much better to prevent the wear in the first place than to wait until the wear has occurred and the watch stops. They won’t be replacing most of the movement parts as a matter of course.

That being said, I sent a 17 year old Sea Dweller to Rolex that sounded like a bag of spanners when you shook it - something was clearly broken. There was no extra charge from Rolex beyond the standard service cost.

Both watches I sent away recently went through Goldsmiths to Rolex and came back in about 8 weeks. They’ll refinish your watch to like new so if you want to keep the character you’ll need to tell them not to polish it.

Personally I wouldn’t send a 2015 watch away just yet. I’d wait a few more years, although I’m sure I heard somewhere that over ten years becomes ‘vintage’ and costs more.

ghiblicup

606 posts

235 months

Saturday 9th April 2022
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Just had a Daytona serviced at Rolex HQ in St. James square London, took 3 months. Part of my insurance terms is the watch is regularly serviced with documentation.


rog007

5,809 posts

245 months

Saturday 9th April 2022
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ghiblicup said:
Just had a Daytona serviced at Rolex HQ in St. James square London, took 3 months. Part of my insurance terms is the watch is regularly serviced with documentation.
Really!? I’ve never heard of that before.

What constitutes ‘regular’ do they say?


ghiblicup

606 posts

235 months

Saturday 9th April 2022
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rog007 said:
Really!? I’ve never heard of that before.

What constitutes ‘regular’ do they say?
This is only since I realised how much the watch is worth now and informed them. Been sat at 10k with them for last 15 years as I never really followed all the madness. Only just renewed and they said it needs guaranty, which is a problem as Rolex only do 2 years on a serviced watch. I'm not going to spend 1k every 2 years! I kinda thought it would be a 5 year guaranty after service now like the new watches have.

It's on my general policy and the premium didn't go up much (needed a safe though) Seemed like a no brainer as the watch needed a service anyway and gives me two years to sort something else out.

gregs656

12,029 posts

202 months

Saturday 9th April 2022
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Not sure you’d get your money back on the sale price.

b0rk

2,407 posts

167 months

Saturday 9th April 2022
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Its about 12 weeks for Rolex direct to do a service at the moment. They've got my sea dweller which is expected back in June, dropped off at an AD in Feb. Not a WoS outlet FYI but an independent.

hungry_hog

2,713 posts

209 months

Saturday 9th April 2022
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absolutely no way you get your money back on the service, don't waste your money and time

Watch is in high demand and will be easy to sell, hopefully for a profit for you.


bitchstewie

63,127 posts

231 months

Saturday 9th April 2022
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Depends who you're selling to presumably?

I thought it was a bit like FSH on a car where a dealer will use it against you if you want to sell to them and don't have one but if they're selling a car without FSH it suddenly isn't as important.

Jamescrs

5,753 posts

86 months

Saturday 9th April 2022
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bhstewie said:
Depends who you're selling to presumably?

I thought it was a bit like FSH on a car where a dealer will use it against you if you want to sell to them and don't have one but if they're selling a car without FSH it suddenly isn't as important.
Not a massive amount of experience but I sold a watch to Watchfinder last year and they didn't ask anything about service history.
Only thing they asked about was is it boxed and does it have the papers with it I would think if anyone is interested they would be.

bitchstewie

63,127 posts

231 months

Saturday 9th April 2022
quotequote all
Jamescrs said:
Not a massive amount of experience but I sold a watch to Watchfinder last year and they didn't ask anything about service history.
Only thing they asked about was is it boxed and does it have the papers with it I would think if anyone is interested they would be.
Thank you that's interesting as I have a couple of watches I don't wear and hadn't considered selling but the thought of an expensive service to do so was a bit off-putting.

Then again right now keeping hold seems a pretty good investment.

ARFBY

525 posts

154 months

Saturday 9th April 2022
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Looks like the spies want you to go to Goldsmiths biggrin

gregs656

12,029 posts

202 months

Saturday 9th April 2022
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bhstewie said:
Depends who you're selling to presumably?

I thought it was a bit like FSH on a car where a dealer will use it against you if you want to sell to them and don't have one but if they're selling a car without FSH it suddenly isn't as important.
Nothing like that IME, not for your typical mass produced watches anyway.

Cotty

41,736 posts

305 months

Saturday 9th April 2022
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b0rk said:
Its about 12 weeks for Rolex direct to do a service at the moment.
Just out of interest but I put my Tag in for a service as it had stopped. Was quoted 8 weeks.

anonymous-user

75 months

Saturday 9th April 2022
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gregs656 said:
Not sure you’d get your money back on the sale price.
hungry_hog said:
absolutely no way you get your money back on the service, don't waste your money and time

Watch is in high demand and will be easy to sell, hopefully for a profit for you.
Agree with these two.

There is absolutely no way I would be servicing a watch if I was selling it. I doubt the buyer would be interested. Watchfinder couldn't usually care less if it's been serviced or not.

If it's a private sale and the buyer starts muttering about knocking some money off for a service, just tell them you'll sell it to someone else, as there will be plenty of other interested buyers.

From the other point if view, I have never once asked about the service history on a watch I've bought.

gregs656

12,029 posts

202 months

Saturday 9th April 2022
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Lord Marylebone said:
From the other point if view, I have never once asked about the service history on a watch I've bought.
When I bought my Great White it was a consideration because they’re all at an age where the chances are they will need a service, and a lot of them looked well worn. I ended up buying one recently serviced because it seemed like a decent deal compared to non-serviced examples, and there just aren’t that many of them about in the first place.

FarmyardPants

4,283 posts

239 months

Saturday 9th April 2022
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gregs656 said:
When I bought my Great White it was a consideration because they’re all at an age where the chances are they will need a service, and a lot of them looked well worn. I ended up buying one recently serviced because it seemed like a decent deal compared to non-serviced examples, and there just aren’t that many of them about in the first place.
That’s what people are saying - the vendor won’t see the money back from the service.

service cost > value serviced - value unserviced