How fast is too fast for a warranty claim?

[audi321]

Hi all. My Rolex Yacht Master 2 is 3 years old and has started to run fast. It’s gaining around a minute a week.

I know it doesn’t sound much, but over a month that’s 4 or 5 minutes fast and annoying me so much I’m contemplating taking it into the AD to get it put right.

However, will they laugh at me? Is it too little? And also, is this something they can fix or is it like everything else with Rolex, needing sending off for weeks?

Thanks for any advice.

[Super Sonic]

You bought a ROLEX to tell the TIME? lol

[liner33]

No it should run in spec assume it’s COSC rated , the AD should have no issues sorting it

[gregs656]

liner33 said:

No it should run in spec assume it’s COSC rated , the AD should have no issues sorting it

Rolex don’t seem that bothered. Friend of mine has been trying to get his regulated by them for about 18 months with no success after it came back from service way out of spec.

[Vipers]

Had my Seadweller for over 40 years, it had one service some Years ago (can’t afford any more), and it’s just about spot on time wise, so take it back, doesn't sound good to me.

Edited by Vipers on Wednesday 19th October 09:50

[TWW]

audi321 said:

Hi all. My Rolex Yacht Master 2 is 3 years old and has started to run fast. It’s gaining around a minute a week.

I know it doesn’t sound much, but over a month that’s 4 or 5 minutes fast and annoying me so much I’m contemplating taking it into the AD to get it put right.

However, will they laugh at me? Is it too little? And also, is this something they can fix or is it like everything else with Rolex, needing sending off for weeks?

Thanks for any advice.

Hey mate,

I would definitely take it back in - the movement should be chronometer spec and if it's not sticking to this, then the watch isn't working as it should. It's an expensive item and if it's bugging you, that's the very definition of a consumer issue.

Don't be embarrassed in front of the AD: they'll probably be grateful to have someone who still has their watch and uses it as intended - use it as an opportunity to pop in, have a nice chat.

The warranty should cover this as you're within the 5 year period and this is more than just wear and tear.

[audi321]

TWW said:

audi321 said:

Hi all. My Rolex Yacht Master 2 is 3 years old and has started to run fast. It’s gaining around a minute a week.

I know it doesn’t sound much, but over a month that’s 4 or 5 minutes fast and annoying me so much I’m contemplating taking it into the AD to get it put right.

However, will they laugh at me? Is it too little? And also, is this something they can fix or is it like everything else with Rolex, needing sending off for weeks?

Thanks for any advice.

Hey mate,

I would definitely take it back in - the movement should be chronometer spec and if it's not sticking to this, then the watch isn't working as it should. It's an expensive item and if it's bugging you, that's the very definition of a consumer issue.

Don't be embarrassed in front of the AD: they'll probably be grateful to have someone who still has their watch and uses it as intended - use it as an opportunity to pop in, have a nice chat.

The warranty should cover this as you're within the 5 year period and this is more than just wear and tear.

Cheers, I’ll pop in with it this weekend and see what they say. I’ll report back……..

[Guycord]

My experience on taking a watch to an AD is they will quickly take it to the back office, Timegraph it and tell you there and then if it is within spec.

If not, they will give you options on further monitoring, in-house adjustment or back to a service centre. A quick look-up on the database will tell them the age and warranty status and who has to worry about the bill.

Should be a non-issue all around.

[liner33]

Guycord said:

My experience on taking a watch to an AD is they will quickly take it to the back office, Timegraph it and tell you there and then if it is within spec.

If not, they will give you options on further monitoring, in-house adjustment or back to a service centre. A quick look-up on the database will tell them the age and warranty status and who has to worry about the bill.

Should be a non-issue all around.

Pretty much my experience with a Tudor , AD had it for about 2 weeks

[NDA]

It should be +/- 2 seconds a day.

My Sky Dweller runs around 2 seconds a day slow - but leaving it dial up overnight puts it back to zero time lost.

Yes, take it in, they're not difficult for a qualified person to adjust.

[audi321]

Taken it in this morning and yes +/- 2 seconds a day is the specification so it’s well outside that.

They’ve taken it off me and are sending it to the London service centre.

Estimate is a month so time to dig out the old reserve watch. Thanks all for your advice.

[OGR4M]

I sent my sub back when it was about 2 years old, it was losing 6 seconds per day. It was gone for a good few weeks (sent it in over Christmas, clever me…) but now it runs within 1 second per day. AD sorted it all out, and even got one of those suede pouches when it came back

[RichB]

NDA said:

It should be +/- 2 seconds a day. <clip>

According to Wikipedia, the acceptance criteria are that the watch must remain within the tolerances [between 0/≤5 seconds]. That is, the watch should not lose at all, and the upper limit is 5 seconds fast in 24 hours.
Gaining 5 Seconds a day would only be 35 secs a week.

[audi321]

RichB said:

NDA said:

It should be +/- 2 seconds a day. <clip>

According to Wikipedia, the acceptance criteria are that the watch must remain within the tolerances [between 0/?5 seconds]. That is, the watch should not lose at all, and the upper limit is 5 seconds fast in 24 hours.
Gaining 5 Seconds a day would only be 35 secs a week.

Never believe Wikipedia. The tolerance is +/-2 seconds a day.

[RichB]

audi321 said:

RichB said:

NDA said:

It should be +/- 2 seconds a day. <clip>

According to Wikipedia, the acceptance criteria are that the watch must remain within the tolerances [between 0/?5 seconds]. That is, the watch should not lose at all, and the upper limit is 5 seconds fast in 24 hours.
Gaining 5 Seconds a day would only be 35 secs a week.

Never believe Wikipedia. The tolerance is +/-2 seconds a day.

Ah, okay. My 30 year old Speedmaster gains about 10 seconds a day but I can't be bothered to do anything about it.

p.s. yet the COSC website says -4 to +6 seconds a day. https://www.cosc.swiss/en/quality/precision

Edited by RichB on Tuesday 25th October 18:18

[audi321]

Confirmed here https://www.rolex.com/about-rolex-watches/tested-t...

[RichB]

audi321 said:

Confirmed here https://www.rolex.com/about-rolex-watches/tested-t...

So better than the COSC tolerances

[liner33]

RichB said:

Ah, okay. My 30 year old Speedmaster gains about 10 seconds a day but I can't be bothered to do anything about it.

p.s. yet the COSC website says -4 to +6 seconds a day. https://www.cosc.swiss/en/quality/precision

Edited by RichB on Tuesday 25th October 18:18

Speedie isn't cosc rated though is it ?

[Bungleaio]

My new speedy pro was running 15 minutes fast every hour. Dealer had no issue sending it back to Omega to get it sorted.

[RichB]

liner33 said:

RichB said:

Ah, okay. My 30 year old Speedmaster gains about 10 seconds a day but I can't be bothered to do anything about it.
p.s. yet the COSC website says -4 to +6 seconds a day. https://www.cosc.swiss/en/quality/precision

Speedie isn't cosc rated though is it ?

I am pretty certain it is but I was simply joining the thread to understand about COSC tolerances.