Dropped my Seamaster, now gaining huge time

[Deep]

Hi
I knocked my Seamaster off my bedside table onto the floor today. Since then it's been gaining insane amounts of time ie 5 minutes over half an hour.

I'm assuming there's nothing I can do to sort it out myself? The watch is still under warranty...any chance I could manage to claim for this?

Thanks

[Mezzanine]

If it’s under warranty just send it back and get it fixed?

[Deep]

Mezzanine said:

If it’s under warranty just send it back and get it fixed?

Yes, will be doing that mate. I'm just wondering whether they will be able to tell that the issue arose because the watch had a significant knock and as a consequence refuse.

Cheers

[LeadFarmer]

Deep said:

Yes, will be doing that mate. I'm just wondering whether they will be able to tell that the issue arose because the watch had a significant knock and as a consequence refuse.

Cheers

Ssshhhhh, significant knock? What significant knock? I didn't see one, did you

[MarkJS]

Deep said:

Mezzanine said:

If it’s under warranty just send it back and get it fixed?

I'm just wondering whether they will be able to tell that the issue arose because the watch had a significant knock and as a consequence refuse.

Cheers

They will almost certainly be able to detect that the watch has been through some trauma to cause the problem and you might have an argument.

[bordseye]

Deep said:

Hi
I knocked my Seamaster off my bedside table onto the floor today. Since then it's been gaining insane amounts of time ie 5 minutes over half an hour.

I'm assuming there's nothing I can do to sort it out myself? The watch is still under warranty...any chance I could manage to claim for this?

Thanks

If it cant resist such a trivial fall then it isnt shockproof and is faulty. My Seiko kinetic was unaffected when I dropped it onto hard concrete and then managed to run over it on my motorbike.

[r159]

bordseye said:

Deep said:

Hi
I knocked my Seamaster off my bedside table onto the floor today. Since then it's been gaining insane amounts of time ie 5 minutes over half an hour.

I'm assuming there's nothing I can do to sort it out myself? The watch is still under warranty...any chance I could manage to claim for this?

Thanks

If it cant resist such a trivial fall then it isnt shockproof and is faulty. My Seiko kinetic was unaffected when I dropped it onto hard concrete and then managed to run over it on my motorbike.

If dropped my Seiko BFK I’d be far more worried about the concrete than the watch, it’s one tough unit.

[Mezzanine]

Deep said:

Mezzanine said:

If it’s under warranty just send it back and get it fixed?

Yes, will be doing that mate. I'm just wondering whether they will be able to tell that the issue arose because the watch had a significant knock and as a consequence refuse.

Cheers

Send it in and see what they say, they will quote you before they do the job anyway so you’ll know if they have ‘found out’ about your indiscretion!

I was in a meeting with an ex-service centre manager recently who told me they used to wave through pretty much everything that came through their centre as a warranty job because although it cost them as a business, it meant their customer retention and repeat business was worth it overall.

How true that was I don’t know.

[the-norseman]

As long as its not got visible damage that they could look at and say its been dropped then just send it back.

[Deep]

Thanks.
Will give it a go and see what happens.

[Matt_E_Mulsion]

Well it's no good how it is - gaining time, so it's going to have to be fixed either which way. Send it off and if they do it as a warranty job, winner winner.

[Kenny.Junior]

Happened across this the other day,. Lifted from Omega UK website, FAQ section, Using your Omega watch.

During OMEGA's homologation process, watches are tested to the limit. This includes shock tests to confirm the reliability of each timepiece and to ensure that its accuracy is maintained after a strong impact. All OMEGA timepieces are designed to withstand shocks equivalent to a one meter drop onto a hardwood floor. For a standard 150 g timepiece, this sudden and rapid acceleration represents an equivalent force on the watch head of up to 5,000 G.

Some ground here for a claim and hope you get it sorted.

[Deep]

Kenny.Junior said:

Happened across this the other day,. Lifted from Omega UK website, FAQ section, Using your Omega watch.

During OMEGA's homologation process, watches are tested to the limit. This includes shock tests to confirm the reliability of each timepiece and to ensure that its accuracy is maintained after a strong impact. All OMEGA timepieces are designed to withstand shocks equivalent to a one meter drop onto a hardwood floor. For a standard 150 g timepiece, this sudden and rapid acceleration represents an equivalent force on the watch head of up to 5,000 G.

Some ground here for a claim and hope you get it sorted.

Thanks mate.
The watch only fell about 0.6m onto a hardwood floor.

[gregs656]

Deep said:

Thanks mate.
The watch only fell about 0.6m onto a hardwood floor.

But it was knocked off, so had energy behind it.

I would just send it off and see what happens.

[witten]

I dropped my Bremont MBII and it stopped working. They fixed it within warranty "as a good will gesture" after initially saying it wasn't covered. It may have been because I pointed out that they marketed the watch as being thrown at of jets at extremely high G as part of the development testing so dropping it on a carpeted floor and it breaks points to a manufacturing fault. Yes they fixed it but I was unimpressed with their first answer.

[LC23]

I'm would be very surprised if Omega didn't just resolve this under warranty, no questions. Always found their customer service to be excellent and they genuinely value happy and repeat customers.