HELP ME,.IMPORTMENT PROBLEM.

[skykobe]

Everybody, I had been made the payment to bought the rolex from a website: (name removed due to N&S rules)

I made the payment at 21/01/09,, It should be sent to my home 10days , but today is 27/02/09..The watch still not come.
I heard that so many complaint about the company..
NOW ,can anyone could tell me how could I get my refund??Thank you ...
REgards.

Edited by ehasler on Friday 27th February 09:48

[toohuge]

A request written in English will help provoke a response.

[andy_s]

Bit harsh 'huge...

OP Have you spoken to them - they have a number - if so what did they say?
The longer you leave it the worse it'll be...

[Mattt]

If you paid by CC, initiate a chargeback

[skykobe]

Today I had sent 2 email and tried to chatting with them online.
still have not any answer.
I suppose that they will not give me watch.

what can I do?
I pay the money during the protx.
can i get the refund?
my English is not very well.
But tHANKS TO EVERYONE BY HEART.
thank you

[toohuge]

As mentioned above try calling them. or if you paid by credit card initiate a charge back. Your credit card company will take care of it.
If you paid cash however, you options are limited.

Hope it turns out well for you.

[Titanium lover]

toohuge said:

A request written in English will help provoke a response.

i think "cock" is a good old English response for your attitude.

[Stefan Tapp]

Good luck if the company is who I think it is, I had the same issue, lot's of failed promised delivery dates, had a hell of a job to get my money back. Not quite the Delicious purchase you'd hope it to be!

Stef

[phumy]

Does this wonderfully delicious company only deal over the net or the phone? Can you not go there in person to pick the watch up?

Anyone know?

[Ari]

Out of interest was it new or used? I ask because I didn't think Rolex had any on line official dealers...

[Stefan Tapp]

Ari said:

Out of interest was it new or used? I ask because I didn't think Rolex had any on line official dealers...

They don't same as Breitling et al, they are classed as grey market dealers and source new from other genuine places but generally the guarantee cards are with held in most cases so you get the sellers warranty and not the manufacturers. That's not always the case though.

Stef

[Seight_Returns]

I understand your problem perfectly well despite English clearly not being your first language. Sorry to hear you're in this situation.

Could you tell us the following, then people will be able to help you more effectively.

1. Which country are you in ?
2. Which country is the retailer you bought the watch in ?
3. How did you pay ? Cash, credit card, debit card, Paypal etc ? If credit card, which country is the bank that issued the card in ?