Omega Repair/service
Discussion
I took my Planet Ocean into Goldsmiths at the end of May for its five year service and to undergo minor repairs caused by the ingress of water (its a long story). Its going to cost £500 in total including a new face and hands.
Can anyone out there explain why I must pay this money and still be waiting 16 weeks later to get my watch back.
Where is it and what are they doing with it?.Please tell.
Can anyone out there explain why I must pay this money and still be waiting 16 weeks later to get my watch back.
Where is it and what are they doing with it?.Please tell.
Omega service is very slow yes, they have a large backlog constantly so even small things take a long time for them to do.
May I ask why you need new hands and face after only 5 years? Did you ask for them or did they say "you need a new face and hands, that's £500 please". And what made you go to Omega themselves rather than to a local watchmaker?
May I ask why you need new hands and face after only 5 years? Did you ask for them or did they say "you need a new face and hands, that's £500 please". And what made you go to Omega themselves rather than to a local watchmaker?
Its long gone, I have already been waiting 16 weeks so there is going to be no "nice surprise". I took it in to Goldsmiths as I wanted a top service history with it and they sent it to Omega (apparently the planet Omega judging by how long it has taken).
The watch let in water on a 20m dive in Stoney Cove. I can't be sure but think the helium crown was not screwed tight, so my fault. They judged that it need face and hands but it was working OK just a bit "misty" the last time I saw it.
The service was due and was going to be £375, so I don't think the cost of the extra parts is too bad under the circumstances.
So it might be sitting in a drawer in Milton Keynes then?
Don't laugh but I miss it!
The watch let in water on a 20m dive in Stoney Cove. I can't be sure but think the helium crown was not screwed tight, so my fault. They judged that it need face and hands but it was working OK just a bit "misty" the last time I saw it.
The service was due and was going to be £375, so I don't think the cost of the extra parts is too bad under the circumstances.
So it might be sitting in a drawer in Milton Keynes then?
Don't laugh but I miss it!
ET,
You might ponder on the fact that last year I had my Omega Seamaster fully serviced by Omega's official UK service company, Swiss Time Services, and it cost £180, which I thought was reasonable. Because they are based near Hornchurch in Essex I took the watch there, met with the engineer who would do the job, and he quoted me a price as per Omega's standard charges. I got the watch back job done in a week.
Based on where you live you could have taken your PO there too.
It will be interesting to know the Goldsmiths handling charge...£100 maybe?
R.B
You might ponder on the fact that last year I had my Omega Seamaster fully serviced by Omega's official UK service company, Swiss Time Services, and it cost £180, which I thought was reasonable. Because they are based near Hornchurch in Essex I took the watch there, met with the engineer who would do the job, and he quoted me a price as per Omega's standard charges. I got the watch back job done in a week.
Based on where you live you could have taken your PO there too.
It will be interesting to know the Goldsmiths handling charge...£100 maybe?
R.B
Easy Targa, you asked how an official Omega service centre could f
k up a battery change on amother thread, but it seems more appropriate that I post it here.
I had an Omega SMP Quartz (just sold on TZ). Because it was about three years old, and I was thinking of selling it, and it hadn't had a new battery, I thought it might be a good idea to have the battery changed. I didn't want any potential buyer coming back to me (or leaving me negative feedback on H+V).
So, I take it into the local AD. At this point in time, the watch was working perfectly, and keeping good time. I say, "I'd like you to change the battery please". They say "Do you want us to send it to Omega, which will take 12 weeks?'. "12 weeks for a frigging battery", I think to myself, "they're having a laugh". But I get a quote of £69.99 and leave it with them.
A couple or 3 weeks later I get a call from the AD. "Your watch needs a service", they say, "That's why it isn't working. Omega say the battery is fine". I patiently explained to them that, yes the battery probably was fine, but all I really wanted was the battery changing, even though it probably didn't need it, and that the watch was working perfectly when I left it with them, and if it hadn't been, they would have noted that on the quotation/condition report, which noted things like the marking on the bracelet, and a tiny mark on the bezel.
So they go back to Omega and tell them that. Allegedly. A couple of hours later, I get another phone call from the AD. "Omega say your watch isn't working, and it needs a service, and that will be £400". Again, I explain that yes, the watch is working fine, it doesn't need a service, and yes, it probably doesn't need a new battery, but would they please ask Omega nicely to please change it for me anyway.
A couple of hours later, I get another phone call from the AD. "Omega say they can confirm that the watch is working, and that the battery is fine, so they have screwed the back back on and returned the watch". I ask if the battery has been changed, there is a long silence, and they say they don't know. Another phone call, may have been the next day, the AD confesses that the battery hadn't been changed. I must confess I lost my rag at that point, but eventually the AD and Omega got the message that all I really, really wanted was for them to change the frigging battery. So the watch goes back to Omega again.
Roll forward some considerable time. Like months. I was wondering whether I should chase up the AD, when I get a phone call from them. "Your watch is back".
When I went to pick it up, the smarmy git behind the counter in the cheap suit and the polyester tie says, "Right, here we are, it's had a full service, including new hands, they've replaced the bezel and polished the case and bracelet. That will be £400 please".
I couldn't believe my ears. Not only had I not authorised the work they had done, they had polished the watch without my express permission. I hate watches being polished. I've seen too many really bad jobs done on Rolex's over the years to even countenance letting some muppet loose on my watches with a polishing wheel. Fortunately, in this case the watch head was in really good nick before they started, so there was no real damage done.
After a major argument with the shop manager, slightly more expensive suit and a silk tie, and after going through all the records of conversations, I walked out with a bill for £70, a years guarantee, and the major hump with Omega and my local AD. The only good thing to come out of this is that it made the watch easier to sell, as they polished all of the swirlies out of the bracelet. I won't be sending anything back to Omega in the near future though.
And, no I don't know which service centre this went to. It was always just referred to as 'Omega'.
k up a battery change on amother thread, but it seems more appropriate that I post it here.I had an Omega SMP Quartz (just sold on TZ). Because it was about three years old, and I was thinking of selling it, and it hadn't had a new battery, I thought it might be a good idea to have the battery changed. I didn't want any potential buyer coming back to me (or leaving me negative feedback on H+V).
So, I take it into the local AD. At this point in time, the watch was working perfectly, and keeping good time. I say, "I'd like you to change the battery please". They say "Do you want us to send it to Omega, which will take 12 weeks?'. "12 weeks for a frigging battery", I think to myself, "they're having a laugh". But I get a quote of £69.99 and leave it with them.
A couple or 3 weeks later I get a call from the AD. "Your watch needs a service", they say, "That's why it isn't working. Omega say the battery is fine". I patiently explained to them that, yes the battery probably was fine, but all I really wanted was the battery changing, even though it probably didn't need it, and that the watch was working perfectly when I left it with them, and if it hadn't been, they would have noted that on the quotation/condition report, which noted things like the marking on the bracelet, and a tiny mark on the bezel.
So they go back to Omega and tell them that. Allegedly. A couple of hours later, I get another phone call from the AD. "Omega say your watch isn't working, and it needs a service, and that will be £400". Again, I explain that yes, the watch is working fine, it doesn't need a service, and yes, it probably doesn't need a new battery, but would they please ask Omega nicely to please change it for me anyway.
A couple of hours later, I get another phone call from the AD. "Omega say they can confirm that the watch is working, and that the battery is fine, so they have screwed the back back on and returned the watch". I ask if the battery has been changed, there is a long silence, and they say they don't know. Another phone call, may have been the next day, the AD confesses that the battery hadn't been changed. I must confess I lost my rag at that point, but eventually the AD and Omega got the message that all I really, really wanted was for them to change the frigging battery. So the watch goes back to Omega again.
Roll forward some considerable time. Like months. I was wondering whether I should chase up the AD, when I get a phone call from them. "Your watch is back".
When I went to pick it up, the smarmy git behind the counter in the cheap suit and the polyester tie says, "Right, here we are, it's had a full service, including new hands, they've replaced the bezel and polished the case and bracelet. That will be £400 please".
I couldn't believe my ears. Not only had I not authorised the work they had done, they had polished the watch without my express permission. I hate watches being polished. I've seen too many really bad jobs done on Rolex's over the years to even countenance letting some muppet loose on my watches with a polishing wheel. Fortunately, in this case the watch head was in really good nick before they started, so there was no real damage done.
After a major argument with the shop manager, slightly more expensive suit and a silk tie, and after going through all the records of conversations, I walked out with a bill for £70, a years guarantee, and the major hump with Omega and my local AD. The only good thing to come out of this is that it made the watch easier to sell, as they polished all of the swirlies out of the bracelet. I won't be sending anything back to Omega in the near future though.
And, no I don't know which service centre this went to. It was always just referred to as 'Omega'.
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