Will this be covered by warranty?
Discussion
Putting on my sekonda earlier today I noticed the strap splitting away from the body where literally the rubber strap has nearly broken. It's one of these:
http://www.watchesshop.com/watches/sekonda/3039-me...
I've only had it since April and don't wear it all the time - will Sekonda honour this as a defect and replace the strap foc? Or are straps like tyres on cars - they're excluded from warranty as a wear and tear item?
http://www.watchesshop.com/watches/sekonda/3039-me...
I've only had it since April and don't wear it all the time - will Sekonda honour this as a defect and replace the strap foc? Or are straps like tyres on cars - they're excluded from warranty as a wear and tear item?
The watch will have come with a guarantee and it is fair to expect the component parts to last for that period at least, at up to 6 months you have the right to a replacement or refund under european law.
Whatever the product the first point of contact is the seller with whom you have a contract, in this instance just ask them if they feel that it is reasonable for a strap to fail within 7 months, you should be very unlucky to get someone who does not feel that is correct.You should then be able to agree to have it repaired or replaced as you can then poinbt out it is not fit for the purpose for which it was produced.
If you carry out the above in a friendly and calm manner you should not have any real problems, always remember that your contract is with the seller and not the manufacturer and so the onus is on the seller to rectify matters.
Whatever the product the first point of contact is the seller with whom you have a contract, in this instance just ask them if they feel that it is reasonable for a strap to fail within 7 months, you should be very unlucky to get someone who does not feel that is correct.You should then be able to agree to have it repaired or replaced as you can then poinbt out it is not fit for the purpose for which it was produced.
If you carry out the above in a friendly and calm manner you should not have any real problems, always remember that your contract is with the seller and not the manufacturer and so the onus is on the seller to rectify matters.
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