Amazon instant video on Sony
Discussion
I have a Sony smart TV (KDL40W605) with which I'm very happy. Picture is superb for a 'budget' telly, the sounds pretty good and plenty of apps bundled.
I also have a Sony Blu-ray player (BDPS5200) with similar apps.
On both devices all internet apps like Netflix, iPlayer, Youtube, etc. work splendidly - except amazon instant video. The picture stutters and pauses frequently - doesn't happen with any other app or service.
I also have an iPad and Apple TV which plays amazon instant video perfectly, but it's a faff having the extra devices when it's built in to the telly.
I have good FTTC internet c. 40/20MB.
Is this a known issue?
It feels like it's deliberately crippled - you don't get (m)any Sony Pictures films on Amazon - coincidence or has Sony and Amazon fallen out?
I also have a Sony Blu-ray player (BDPS5200) with similar apps.
On both devices all internet apps like Netflix, iPlayer, Youtube, etc. work splendidly - except amazon instant video. The picture stutters and pauses frequently - doesn't happen with any other app or service.
I also have an iPad and Apple TV which plays amazon instant video perfectly, but it's a faff having the extra devices when it's built in to the telly.
I have good FTTC internet c. 40/20MB.
Is this a known issue?
It feels like it's deliberately crippled - you don't get (m)any Sony Pictures films on Amazon - coincidence or has Sony and Amazon fallen out?
Heh. I sent an email to Sony asking if there's been any progress or developments.
Bearing in mind in the email above they acknowledge there is an issue, their latest (canned) reply:
Bearing in mind in the email above they acknowledge there is an issue, their latest (canned) reply:
Sony email said:
Thank you for your recent email.
In an attempt to solve the issue that you are experiencing, please follow the below troubleshooting steps:
1-power cycle
l Switch off the device.
l Disconnect it from the mains.
l Wait for 30 seconds.
l Reconnect the device to the mains.
l Switch on the device.
2-Refresh internet content
l Press the Home button.
l Select Settings.
l Select Network.
l Select Refresh Internet Content.
3. Reset the TV to its factory default settings:
l Press “Home” button.
l Highlight “Settings”.
l Select “System settings”
l Select “General set-up”.
l Select “Factory settings” then press “Ok”.
4-Re-configure the internet connection again :
l Press “HOME”.
l Highlight “Settings”.
l Select “ Network”.
l Select “Network set-up”.
l Select “wireless set-up”.
5.Update the software of the TV by checking the below link:
http://www.sony.co.uk/support/en/content/cnt-dwnl/...
If the issue still existed, please provide us with the below information to be able to escalate the issue to our higher technical department:
1- Wired Mac Address, and device IP Address:
- If you use wireless connection, please establish wired connection instead (If you do not have an Ethernet cable, please proceed with establishing the wired connection anyway which should fail. Once you get this outcome choose “Quit network setup” and continue the instructions)
- Using the remote control press Home/Menu:
- Go to Settings.
- Go to Network, press OK.
- Go to Network Set-up, press OK
- Go to View Network Status, press OK.
2- Device ID and Current firmware version Installed on device: “Please write the exact Version”
- Turn on your TV and press the HOME button on the remote to display the Home Menu
- Navigate to Product Support category and press OK.
- Navigate to System Information and press OK.
- On the TV screen, the firmware version number should appear on the screen now.
3- Current post code.
4- Internet service provider and actual internet speed Using www.SpeedTest.net
5- Brand and model of the router
6- Signal strength (number of bars that you get when establishing the connection.)
7- The date on which the issue started happening
8- The public IP address by visiting www.whatismyip.com
9- Network Environment: “i.e FTTH, Broadband”
10- Please ask for photos of any error message and the available Apps on the device.
11- Please ask for a screenshot of the result of location check provided by Akamai.(done by customer on a PC or the device) http://www4.akamai.com/html/technology/products/pe... checked(Date/Time):
12- For how long do you keep the service loading?
13- Can you access the service on a different machine ?
14- Please try a different network.
15- Can you use other internet apps on the device?
Please provide the serial number, for registration and for any further assistance.
Should you have any further questions, please feel free to reply to this email or contact us at the numbers below.
Yours Sincerely,
Heba Moussa
Sony Customer Support
Sony Europe Limited
How many hoops am I expected to jump through? In an attempt to solve the issue that you are experiencing, please follow the below troubleshooting steps:
1-power cycle
l Switch off the device.
l Disconnect it from the mains.
l Wait for 30 seconds.
l Reconnect the device to the mains.
l Switch on the device.
2-Refresh internet content
l Press the Home button.
l Select Settings.
l Select Network.
l Select Refresh Internet Content.
3. Reset the TV to its factory default settings:
l Press “Home” button.
l Highlight “Settings”.
l Select “System settings”
l Select “General set-up”.
l Select “Factory settings” then press “Ok”.
4-Re-configure the internet connection again :
l Press “HOME”.
l Highlight “Settings”.
l Select “ Network”.
l Select “Network set-up”.
l Select “wireless set-up”.
5.Update the software of the TV by checking the below link:
http://www.sony.co.uk/support/en/content/cnt-dwnl/...
If the issue still existed, please provide us with the below information to be able to escalate the issue to our higher technical department:
1- Wired Mac Address, and device IP Address:
- If you use wireless connection, please establish wired connection instead (If you do not have an Ethernet cable, please proceed with establishing the wired connection anyway which should fail. Once you get this outcome choose “Quit network setup” and continue the instructions)
- Using the remote control press Home/Menu:
- Go to Settings.
- Go to Network, press OK.
- Go to Network Set-up, press OK
- Go to View Network Status, press OK.
2- Device ID and Current firmware version Installed on device: “Please write the exact Version”
- Turn on your TV and press the HOME button on the remote to display the Home Menu
- Navigate to Product Support category and press OK.
- Navigate to System Information and press OK.
- On the TV screen, the firmware version number should appear on the screen now.
3- Current post code.
4- Internet service provider and actual internet speed Using www.SpeedTest.net
5- Brand and model of the router
6- Signal strength (number of bars that you get when establishing the connection.)
7- The date on which the issue started happening
8- The public IP address by visiting www.whatismyip.com
9- Network Environment: “i.e FTTH, Broadband”
10- Please ask for photos of any error message and the available Apps on the device.
11- Please ask for a screenshot of the result of location check provided by Akamai.(done by customer on a PC or the device) http://www4.akamai.com/html/technology/products/pe... checked(Date/Time):
12- For how long do you keep the service loading?
13- Can you access the service on a different machine ?
14- Please try a different network.
15- Can you use other internet apps on the device?
Please provide the serial number, for registration and for any further assistance.
Should you have any further questions, please feel free to reply to this email or contact us at the numbers below.
Yours Sincerely,
Heba Moussa
Sony Customer Support
Sony Europe Limited
If you give up on that, try an Amazon Fire TV Stick:
http://www.amazon.co.uk/Amazon-W87CUN-Fire-TV-Stic...
http://www.amazon.co.uk/Amazon-W87CUN-Fire-TV-Stic...
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