Euronics warranty question - Elderly being conned?
Discussion
Advice needed please.
I am trying to help my retired neighbour who has a fault with her TV. She called me over to have a look at why her TV was not working. I could hear sound but no picture. I used my camera phone flash light to check the screen and noticed that I could see a vauge picture. Typical symptom of a blown back light transformer on the TV.
She bought the TV about two years ago from a Euronics store. She had also been sold a 5 year extended warranty, so i suggested that she take this back to the shop.
After a couple of weeks wait, Euronics have come out and replaced her original Toshiba TV (which was quite nice) with a same size Linsar unit. She orignally paid around £500 for the Toshiba, and I have seen that the Linsar is now being sold for around £229.
To me this doesnt sit right and whilst she is happy that she has a working TV, i cant help feeling that she has been conned. I have just been to see her and asked to see any paper work left with the new TV, she told me that nothing was left in terms of paperwork and actually they hadnt even bothered to tune it in or show her how to switch between terrestrial and Freeview.
Please could you share any advice? Should a warranty be a like for like replacement? The old tv has been taken away and kept by euronics, but i am sure that a backlight transformer part would be less than £30 to install.
Any help appreciated.
Any advice or
I am trying to help my retired neighbour who has a fault with her TV. She called me over to have a look at why her TV was not working. I could hear sound but no picture. I used my camera phone flash light to check the screen and noticed that I could see a vauge picture. Typical symptom of a blown back light transformer on the TV.
She bought the TV about two years ago from a Euronics store. She had also been sold a 5 year extended warranty, so i suggested that she take this back to the shop.
After a couple of weeks wait, Euronics have come out and replaced her original Toshiba TV (which was quite nice) with a same size Linsar unit. She orignally paid around £500 for the Toshiba, and I have seen that the Linsar is now being sold for around £229.
To me this doesnt sit right and whilst she is happy that she has a working TV, i cant help feeling that she has been conned. I have just been to see her and asked to see any paper work left with the new TV, she told me that nothing was left in terms of paperwork and actually they hadnt even bothered to tune it in or show her how to switch between terrestrial and Freeview.
Please could you share any advice? Should a warranty be a like for like replacement? The old tv has been taken away and kept by euronics, but i am sure that a backlight transformer part would be less than £30 to install.
Any help appreciated.
Any advice or
Ray Singh said:
Advice needed please.
I am trying to help my retired neighbour who has a fault with her TV. She called me over to have a look at why her TV was not working. I could hear sound but no picture. I used my camera phone flash light to check the screen and noticed that I could see a vauge picture. Typical symptom of a blown back light transformer on the TV.
She bought the TV about two years ago from a Euronics store. She had also been sold a 5 year extended warranty, so i suggested that she take this back to the shop.
After a couple of weeks wait, Euronics have come out and replaced her original Toshiba TV (which was quite nice) with a same size Linsar unit. She orignally paid around £500 for the Toshiba, and I have seen that the Linsar is now being sold for around £229.
To me this doesnt sit right and whilst she is happy that she has a working TV, i cant help feeling that she has been conned. I have just been to see her and asked to see any paper work left with the new TV, she told me that nothing was left in terms of paperwork and actually they hadnt even bothered to tune it in or show her how to switch between terrestrial and Freeview.
Please could you share any advice? Should a warranty be a like for like replacement? The old tv has been taken away and kept by euronics, but i am sure that a backlight transformer part would be less than £30 to install.
Any help appreciated.
Any advice or
You are a STAR. Thank God people like you exist. I would be really upset if i found someone old etc been treated badly . I am trying to help my retired neighbour who has a fault with her TV. She called me over to have a look at why her TV was not working. I could hear sound but no picture. I used my camera phone flash light to check the screen and noticed that I could see a vauge picture. Typical symptom of a blown back light transformer on the TV.
She bought the TV about two years ago from a Euronics store. She had also been sold a 5 year extended warranty, so i suggested that she take this back to the shop.
After a couple of weeks wait, Euronics have come out and replaced her original Toshiba TV (which was quite nice) with a same size Linsar unit. She orignally paid around £500 for the Toshiba, and I have seen that the Linsar is now being sold for around £229.
To me this doesnt sit right and whilst she is happy that she has a working TV, i cant help feeling that she has been conned. I have just been to see her and asked to see any paper work left with the new TV, she told me that nothing was left in terms of paperwork and actually they hadnt even bothered to tune it in or show her how to switch between terrestrial and Freeview.
Please could you share any advice? Should a warranty be a like for like replacement? The old tv has been taken away and kept by euronics, but i am sure that a backlight transformer part would be less than £30 to install.
Any help appreciated.
Any advice or
I suggest the best way is to see if this company has a social media page on facebook etc . Companies HATE complaints where the whole world can see them. They seem to act very quickly etc. By phone/email. They dont give a FF as no one else gets to see it .
Good luck
Echo of post above
Facebook : https://www.facebook.com/EuronicsUK
Twitter : https://twitter.com/Euronics_UK
All social media links bottom of this page
http://www.euronics.co.uk/
Facebook : https://www.facebook.com/EuronicsUK
Twitter : https://twitter.com/Euronics_UK
All social media links bottom of this page
http://www.euronics.co.uk/
Paperwork is king. The (typical) Euronics warranty (actually UK Warranty Ltd) is here http://www.euronicswarranties.co.uk/Euronics-tc.pd...
The key word in the replacement section is 'similar'. A 500quid telly spec over 2 years ago could well cost half that today. You might get something from a bit of complaining though, no harm in trying
The key word in the replacement section is 'similar'. A 500quid telly spec over 2 years ago could well cost half that today. You might get something from a bit of complaining though, no harm in trying
bigandclever said:
Paperwork is king. The (typical) Euronics warranty (actually UK Warranty Ltd) is here http://www.euronicswarranties.co.uk/Euronics-tc.pd...
The key word in the replacement section is 'similar'. A 500quid telly spec over 2 years ago could well cost half that today. You might get something from a bit of complaining though, no harm in trying
Thats a little bad news.To some degree it makes sense . But its still worth a go The key word in the replacement section is 'similar'. A 500quid telly spec over 2 years ago could well cost half that today. You might get something from a bit of complaining though, no harm in trying
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