Discussion
Evening all,
Been with sky for broadband for years, new place can take on virgin fibre so i'm going with one of their packages for tv & bb
I believe that this means i don't have any line rental to pay - is this correct?
Also - do i need to inform BT in any way (as i don't need a landline at all)
Just don't want to be charged by the old provider for landline etc...
Thanks
Been with sky for broadband for years, new place can take on virgin fibre so i'm going with one of their packages for tv & bb
I believe that this means i don't have any line rental to pay - is this correct?
Also - do i need to inform BT in any way (as i don't need a landline at all)
Just don't want to be charged by the old provider for landline etc...
Thanks
ISPs were made to quote prices with the line rental included earlier this year, you can get Virgin without, but it only saves 50p a month iirc. They have been looking at switching to a Voip service, however there are infrastructure issues as they would need to be able to supply power to the router in the event of a power outage so 999 calls will still work.
When you cancel with sky they will effectively cut your BT line ,and billing will stop, You still pay line rental to virgin it’s just called or described as something else , bottom line is you pay X amount and get Y services , it’s comparable with Sky/Bt prices.
Be aware Virgin are over subscribed in many areas, I recently changed from sky fibre 30m to virgin 100mb and for the first 6 months got about 7mb at busy times , a friend in a different town paid for the 200mb and he was getting around 5mb and still is , mines now over 100mb but be aware bt fibre pretty much guarantee 30 or 60 virgin offer 100 or 200 with no guarantee at all .
Be aware Virgin are over subscribed in many areas, I recently changed from sky fibre 30m to virgin 100mb and for the first 6 months got about 7mb at busy times , a friend in a different town paid for the 200mb and he was getting around 5mb and still is , mines now over 100mb but be aware bt fibre pretty much guarantee 30 or 60 virgin offer 100 or 200 with no guarantee at all .
Also, be aware.. when Virgin stuff works its very good..however if it goes wrong and you have to contact "customer services" they are crap beyond your wildest dreams of what the definition of crap might be, utterly useless in the true meaning of the word useless "of no use; not working or not achieving what is needed"...be warned 
Edited by briang9 on Wednesday 29th November 23:17
matjk said:
When you cancel with sky they will effectively cut your BT line ,and billing will stop, You still pay line rental to virgin it’s just called or described as something else , bottom line is you pay X amount and get Y services , it’s comparable with Sky/Bt prices.
Be aware Virgin are over subscribed in many areas, I recently changed from sky fibre 30m to virgin 100mb and for the first 6 months got about 7mb at busy times , a friend in a different town paid for the 200mb and he was getting around 5mb and still is , mines now over 100mb but be aware bt fibre pretty much guarantee 30 or 60 virgin offer 100 or 200 with no guarantee at all .
Thanks, sky was at the old place, so starting fresh here - assuming that means the line will have been cut when the previous people left?Be aware Virgin are over subscribed in many areas, I recently changed from sky fibre 30m to virgin 100mb and for the first 6 months got about 7mb at busy times , a friend in a different town paid for the 200mb and he was getting around 5mb and still is , mines now over 100mb but be aware bt fibre pretty much guarantee 30 or 60 virgin offer 100 or 200 with no guarantee at all .
Thanks, hmm it's a gamble then...
There is some kind of virgin box screwed on the wall so i'm assuming the previous occupiers had virgin installed
briang9 said:
Also, be aware.. when Virgin stuff works its very good..however if it goes wrong and you have to contact "customer services" they are crap beyond your wildest dreams of what the definition of crap might be, utterly useless in the true meaning of the word useless "of no use; not working or not achieving what is needed"...be warned
haha thanks - that's a worryEdited by briang9 on Wednesday 29th November 23:17
outnumbered said:
You don't "have" to pay them line rental, but most people find that a Virgin TV+BB package works out cheaper if you include a phone package as well...
Maybe it’s cheaper for the first year etc, then it bumps upIf you rarely use landline then I wouldn’t bother. I don’t have landline now as wasn’t worth it for the 2 or 3 genuine calls a month!
My fibre B.B. 200 meg is £37 a month & speedvheck exceeds this
Had to call the faults desk once & was as good as, or better than, BT etc
I tried ‘cheaper’ opposition but was pants compared to fibre to the house so went back, glad I did
Jimboka said:
Maybe it’s cheaper for the first year etc, then it bumps up
If you rarely use landline then I wouldn’t bother. I don’t have landline now as wasn’t worth it for the 2 or 3 genuine calls a month!
My fibre B.B. 200 meg is £37 a month & speedvheck exceeds this
Had to call the faults desk once & was as good as, or better than, BT etc
I tried ‘cheaper’ opposition but was pants compared to fibre to the house so went back, glad I did
Ours is £55 a month for 200Mbit, the phone line (which is about £20 a month) and the medium TV package with the V6+ box. If we wanted just the BB and TV it'd be more expensive than with the unused phone line!If you rarely use landline then I wouldn’t bother. I don’t have landline now as wasn’t worth it for the 2 or 3 genuine calls a month!
My fibre B.B. 200 meg is £37 a month & speedvheck exceeds this
Had to call the faults desk once & was as good as, or better than, BT etc
I tried ‘cheaper’ opposition but was pants compared to fibre to the house so went back, glad I did
I had the Vivid 300 package, loved it and in the 10 years of having Virgin BB at my house we had 2 incidents (one in which the router was replaced.. in 2 hours by an engineer).
I have now moved to the country and it's been 2 weeks so far and still no internet (well apart from this crappy EE 3/4G Dongle). Forget the 300+ download speeds I will get with the new connection, I am lucky if I will get 55 (well 100 as I am getting a bonded connection from Andrews and Arnold).
I have now moved to the country and it's been 2 weeks so far and still no internet (well apart from this crappy EE 3/4G Dongle). Forget the 300+ download speeds I will get with the new connection, I am lucky if I will get 55 (well 100 as I am getting a bonded connection from Andrews and Arnold).
briang9 said:
Also, be aware.. when Virgin stuff works its very good..however if it goes wrong and you have to contact "customer services" they are crap beyond your wildest dreams of what the definition of crap might be, utterly useless in the true meaning of the word useless "of no use; not working or not achieving what is needed"...be warned
I can back this up. They are the worst company I have ever dealt with in terms of customer service. Edited by briang9 on Wednesday 29th November 23:17
You are unable to speak to a human the first time you ring.
The second time you ring you will be able to speak to a human but they will not understand English, or how wifi/broadband works.
A few days after your call someone with even less grasp of English will ring you to sell you a more expensive package because that will fix your problems!!!!
The biggest problem is that their WiFi "superhub" is dire. It has a range of about 2m.
98elise said:
The biggest problem is that their WiFi "superhub" is dire. It has a range of about 2m.
You can set it to modem only mode and buy your own router...that works fairly well for us in a house over three floors that was built around 1872 from sandstone with some pretty thick internal walls, and the "Superhub" is in the basement.. I ran cables to the middle floor and put the router there, and installed an extender to the top floor and TBF it's pretty good most of the time. I probably could do with upgrading the router soon to one of these new beamforming ones which might make it even better..as I said above their fibre BB is very good when it works...and TBF it's pretty reliable, but as has been confirmed by other posters their CS is crap..not sure english is even the third language of most of them...they do struggle to understand fairly basic stuff. I also agree with comments about their FB page, their responses to my posts were comedy gold!!Edited by briang9 on Friday 1st December 23:40
sas62 said:
Virgin just cabled our area and a lot of people switched. I concur with other comments that the customer service is woeful. Checkout their facebook page and comments/responses - unbelievable.
Their service has been top notch, on the rare occasion i’ve needed it.I’d suggest any company social media page is full of comments be self important tossers, who think anyone cares what they think !
Jimboka said:
sas62 said:
Virgin just cabled our area and a lot of people switched. I concur with other comments that the customer service is woeful. Checkout their facebook page and comments/responses - unbelievable.
Their service has been top notch, on the rare occasion i’ve needed it.I’d suggest any company social media page is full of comments be self important tossers, who think anyone cares what they think !
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