EBay Pathos amplifier faulty advice

[Jumpingjackflash]

Good morning,

I sold a used Pathos amplifier on EBay just over two months ago. The buyer has contacted me to advice me it is broken. He wants a refund. The amplifier was serviced in November 2017 and I have 100% feedback with no issues of selling equipment in the past.

The buyer said he had to buy new speakers and also the amplifier did not sound correct from the beginning. It worked perfect for me and I don’t know why it took two months to contact me or notice a problem.

I posted on this HiFi section because you guys might understand the issues with HiFi more. Any advice?

[kiethton]

He is fishing to try and get a refund - either you've been very unlucky and its actually broken on him or he has broken it through misuse/had a broken one already that you'll shortly be getting back....

If it was a private sale and the items were accurately described I'd be declining any refund - as a private seller you aren't responsible for warranting used goods....but eBay do have some form in (unreasonably) siding with any purchaser.

[Deranged Rover]

I'm afraid you'll probably just have to take it on the chin, sadly.

I sold an amplifier to a chancer a few years back. He waited three months before telling me it was broken and eBay automatically gave him his money back - instantly dumping my dedicated Paypal bank account over £600 into the red.

After some to-ing and fro-ing, including me stumping up £80 for someone to have a look at it ("Conclusion - "it must be an intermittent fault". Yeah - right...). I eventually drove a 400 mile round trip to collect it. I got it home and it was filthy, stank of weed and indeed didn't work properly - I subsequently found out because he'd been inside and stolen some parts from it.

if eBay do side with him and refund his money, get it back, chalk it up to experience and make sure you add him to your blocked bidder list.

[gregs656]

Do what ever you can to get it back.

If you fight it, you will more than likely lose the money and the amp.

[Funk]

And NEVER sell on eBay, it's set up to fk over sellers, especially the casual ones.

[anonymous-user]

It's a real shame. Ebay has gradually become an almost no go zone now with the money back guarantee. I still use it to sell some bits and bobs, but I'm very careful with what I sell, how they pay, and how I post things.

It's supposed to be a second hand auction site with no guarantees, but now, your sales are guaranteed whether you like it or not, and most listings are chinese new items.

[Funk]

RogerDodger said:

It's a real shame. Ebay has gradually become an almost no go zone now with the money back guarantee. I still use it to sell some bits and bobs, but I'm very careful with what I sell, how they pay, and how I post things.

It's supposed to be a second hand auction site with no guarantees, but now, your sales are guaranteed whether you like it or not, and most listings are chinese new items.

They've been moving it that way for some time on purpose - look at how many retailers have an ebay 'shop' now, such as AO, Currys etc. EBay don't want the small, infrequent seller shifting stuff that would've once graced a pasting table 'round the back of a beige Cortina in a field on a Sunday morning. They want frequent listings with companies who won't sell broken stuff and can absorb the scam-artists who seek to con sellers out of money and/or goods.

Basically what we've ascertained is that Ebay is....well....a bit st.

[Jumpingjackflash]

I called EBay today and they told me the buyers has expired his time limit to make a dispute. I might double check tomorrow.

The Pathos is a Class A 10 watt amp. How do I know he didn’t try a pair of huge sh*t speakers.

Edited by Jumpingjackflash on Monday 28th January 18:32

[gregs656]

Jumpingjackflash said:

I called EBay today and they told me the buyers has expired his time limit to make a dispute. I might double check tomorrow.

The Pathos is a Class A 10 watt amp. How do I know he didn’t try a pair of huge sh*t speakers.

Edited by Jumpingjackflash on Monday 28th January 18:32

I wrongly assumed he had already opened a dispute on eBay. They say that buyers have a 30 day window, I am not sure if this has changed recently (in the last year) as I am sure I have dealt with people a long time after that in the past.

If he hasn't opened a case officially through eBay, or PayPal which used to be 45 days, then I would say he has had it for too long for you to get involved and he should talk to the manufacturer.

If he does open a dispute, you're basically at his mercy, which sucks.

[TonyRPH]

Pathos is quite an expensive brand, so I guess this amp must have run into 4 figures?

Maybe your buyer is experiencing a bit of buyers remorse, perhaps because he's not getting the improvement he expected?

Also, I think most Pathos stuff is valve? So connecting 'huge' speakers to it would unlikely cause any harm I would have thought.

[Jumpingjackflash]

Double checked with eBay and the buyer is too late to raise a dispute.

[Fore Left]

Buyer has 180 days to open a Paypal dispute.

https://www.paypal.com/uk/webapps/mpp/first-disput...