Sky Q Mini losing sight of main box Daily.
Sky Q Mini losing sight of main box Daily.
Author
Discussion

Trevatanus

Original Poster:

11,349 posts

173 months

Friday 3rd April 2020
quotequote all
Becoming a bit of a ball ache to be honest, have to spend up to ten minutes every night resetting up my Sky Q Mini box in the bedroom, because it loses sight of the main box.
Main box sometimes, but not always loses internet connection too, but it's the only device in the house that does.
Sky don't offer help because I am not a key worker, and they are very busy, but not too busy to notice I had cancelled my Sky Movies and email me to offer me a reduced price to stay.
Anyone else had this happen before and know how to fix it?
Lot's of threads online about it, but no answer.

sp222

202 posts

172 months

Friday 3rd April 2020
quotequote all
We had the same - their engineer visited and put in a wireless booster FOC and now it’s fine - if you can speak to them perhaps ask if they can just send you one? It just plugs into the mains nearer the mini box..

Big Al.

69,332 posts

281 months

Friday 3rd April 2020
quotequote all
Agree, same here no problems since it was installed 3 months ago not dropped out once.

VEX

5,259 posts

269 months

Monday 6th April 2020
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Check the channel your boxes are working on, could well be a congested wifi channel.

Also are the boxes running 2.4 or 5ghz? If 5, try pushing it to 2.4, a little slower but better range.

Finally, when did this start happening, I have had a couple of client with the same issue, but only resently, and mine. I think there may have been an up-date that is limiting range.

V.

Skyedriver

22,332 posts

305 months

Monday 6th April 2020
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A warning, mine was doing this a few days before it crashed and we couldn't access any recordings