Spotify Premium doesn't work??!

[Blackpuddin]

Tried Spotify a couple of years ago (through Sonos) and got so fed up with the user interface I gave up. Thought I'd give it a go again now and signed up for the free trial to get away from Shuffle and have the ability to pick individual tracks/artists as advertised but having given them all my bank details so they can charge me in 3 months time and receiving an acknowledgement on my phone that I am now on Premium there's still no apparent way to get off Shuffle off??! Googling it reveals a load of complaints about this and some suggestions as to how to disable Shuffle but nothing anyone is talking about (interlocked direction arrows on the screen etc) relates to anything I can see on my phone. Tried to sort it on my MacBook but it hasn't even worked out that I'm on Premium yet. Beginning to remember why I gave up the first time.
Does anybody know how to fix this?

[Troubleatmill]

Instead of clicking on "Shuffle Play".

Just click on the first track of the album

[Stuart70]

Open up the face of the album and press the random play icon, it will then play in order.

Not hard. It is faintly irritating though...

[anonymous-user]

Have you tried logging off your account and logging back in to get Spotify to know that you’re on premium?

[Blackpuddin]

yeah I did that and in fact uninstalled the app and reloaded it, I've had a note from Spotify's helpline saying that I have two accounts (?) and that they will need to be 'unified', I will have a go at that tomorrow but too knaokered at the moment, thanks for the replies.

[Macneil]

it does sound as if you have 2 accounts, unless you have a lot of stuff and playlists on your old shuffle account just log in to thenew one, or ditch both and start again.