Currys 5 Year Guarantee Sony TV

[CSK423]

I purchased a sony TV back in may 2016 and in recent months it's developing white blobs on the screen.

I recall when purchasing that the TV came with a 5 year guarantee but the e receipt doesn't say this. Does anyone have experience of claiming under the 5 year guarantee with Currys. I'm trying to understand what kind of response I'm may expect from Currys when I call them regards it.

[Benrad]

I claimed a year or so ago, very easy. Ring up KnowHow (their support arm) and give them the TV serial number, they'll have the purchase on record

[Shuvi McTupya]

I guess you will need to speak to them to find out!

Some yrs back a friend of mine was in a similar position. He took the TV back to the shop as it developed a fault just before the five yrs was up and they gave him a store credit.

Because the price of TV's had come down so much in that period he wandered round the shop doing a bit of a supermarket sweep. "I'll have that TV, this laptop, that camera" etc

He was a very happy chap that day..

[MetalMatters]

As above, but don’t ask if you have warranty, tell them you do absolutely remember but can’t find the receipt and when can I expect a service visit?

[CSK423]

MetalMatters said:

As above, but don’t ask if you have warranty, tell them you do absolutely remember but can’t find the receipt and when can I expect a service visit?

This was going to be my approach but in the event they wriggle I'm wondering what angle they might play ?

A bit of googling has found mixed responses.

[InitialDave]

Not sure about your specific example with a TV, but I had a freezer from them that died, and they were fine claiming under the extended warranty. This was years ago, though, and I did have the paperwork.

Check your email history at the time? Did you register it or anything?

[CSK423]

No registration required, receipt was enough which leaves me a little wobbly possibly.

Let's see what they say tomorrow.

[MJNewton]

Here's an archive.org snapshot of the Sony TV page on Curry's website in May 2016 which shows numerous (but not all) being sold with a 5yr guarantee:

http://web.archive.org/web/20160502172804/http://w...

If yours is listed, a printout of that page (or your particular product page if also archived) ought to be enough.

[CSK423]

Thanks for the link, appreciated. It does indeed show the TV I purchased although the price is a little higher. However if you scroll through to just after I purchased it shows the correct price and the 5 year details.