Sky Q network connected, painfully slow

[James_P]

As per the title. We have our sky q connected via our network. We have points where the mini boxes are connected back to a ubiquity switch. Main box is plugged into this switch as well as all the other ubiquity gear. Networking came all with the house.

When more than one of the boxes are on they go so slow to the extent that it takes 30 seconds or more for the channel to change. Main box is always OK.

Is this a common problem with networked Sky Q? Would it be better to have all the Sky Q on a separate switch perhaps? Any recommendations?

Many thanks
James

[stub101]

There definitely seems to be issues with boxes that are wired currently. My main Q 2TB box is dreadfully slow when wired to my hub but is much quicker when on WiFi.

Amazon Prime app struggles to work on the Q 2TB (wired) yet works fine on the Q Mini (WiFi) in the living room??

Several posts on the Sky forums but no real solution, unless they push out an update sometime in the next 5-10 years

[James_P]

Thanks, just had a look and someone recommending using a netgear unmanaged gigabit switch?

I could find the cables from the wall sockets that feed the switches and plug them all into another switch

[TEKNOPUG]

Is this a recent development? I had 4 SKY Q boxes connected via a D-Link switch for 5 years and they all ran faultlessly the entire time. Literally never had to address any connection issue, not even reboot the switch.

[R32]

Got 3 mini boxes connected to my main Q box via an unmanaged gigabit switch with no issues.

I thought I remembered reading somewhere that the SkyQ setup doesn't like managed switches. Maybe try a cheap unmanaged one as a test?