Just how rubbish is Sky customer service?

[traxx]

Just to have a rant about this

Call up to activate a card

Took 15 minutes on the phone to an Indian call centre before they could find someone who knew what I wanted

Then they told me their computers are not working and to call back on Friday - something they didn't mention on my previous phone call this afternoon when they people told me no one was their who could help

And all of this on some premium rate phone line which is costing me a fortune

I swear they just take their time to be able to rip you off more on the phone calls

Unbelievable

[FunBusMk2]

This is exactly why I always search a number through "Say no to 0870" - I don't like to line companies pockets more than I already do!

I've had both good and bad experiences with Sky in the past.

[hesnotthemessiah]

I've had no problems with them whatsoever. If I have need to phone them I get a pleasant person on the other end (usually a lovely Scottish accent) and whatever I rang about is sorted straight away.

I recently phoned to cancel HD and join up for Sky Movies and they gave me six months movies at half-price, didn't even ask for it.

[Gow3r]

No the only indian I have had must have had a scottish accent too.

I have had no issues with them, sure they are annoying but you get that in all call-centres.

[matchmaker]

hesnotthemessiah said:

I've had no problems with them whatsoever. If I have need to phone them I get a pleasant person on the other end (usually a lovely Scottish accent) and whatever I rang about is sorted straight away.

I recently phoned to cancel HD and join up for Sky Movies and they gave me six months movies at half-price, didn't even ask for it.

Sounds like you got my son on the phone!