Anyone work for sky?
Discussion
So after my wife's had the phone put down on her for asking sky to fix something they fixed poorly the last time we paid them to come out, she's called in her powerfully built company director husband to deal with it instead. So does anyone work for sky in "customer service"? Hoping someone on PH might.
Dont work for sky but in the same industry, their installers work is pretty shocking a lot of the time, they have lot of jobs to carry out in a short amount of time.
Email your complaint here: jeremy.darroch@bskyb.com its the ceo, obviously he doesn't read them but the email address does get good results, well good by skys standards.
Email your complaint here: jeremy.darroch@bskyb.com its the ceo, obviously he doesn't read them but the email address does get good results, well good by skys standards.
I have to say, I think Sky give as good a customer service as anyone I can think of. I've had various problems over the years, and they have always bent over backwards to help, including half an hour on the phone to my lad helping him link his Playboxstationwii thingy to the t'internet.
OP, you've been really unlucky I'd say.
OP, you've been really unlucky I'd say.
I've always had good service from Sky.
OP, are you still in contract i.e. in the first 12 months?
If not, call them back, ask to speak to cancellations, tell them you want to cancel and when asked why tell them that you want it repaired properly and quickly. Stand firm on the cancellation. They'll have someone round pretty quick. DO NOT pay them £60.
OP, are you still in contract i.e. in the first 12 months?
If not, call them back, ask to speak to cancellations, tell them you want to cancel and when asked why tell them that you want it repaired properly and quickly. Stand firm on the cancellation. They'll have someone round pretty quick. DO NOT pay them £60.
Sky themselves have been pretty good as far as I'm concerned.
The fitters however. Sheesh. As someone said, too many jobs too little time. Thus they throw in an installation or a repair. Without checking everything is sorted. Customer then has to figure it out.
Off topic but relevant. Wanted my Sky dish moving and some extra points in. Employing a proper aerial and TV installation bod, the work was a revelation. Cost me a couple of hundred for all the work but excellent service. No bodged and jointed cable, new lines laid from end to end and some good suggestions for alternate solutions to the issues.
No argy bargy like you get from the Sky bloke if there isn't a handy phone point, who then drills a hole through the wall in the handiest place for him but awkward for you and then bodges an extension using a cheap Maplin adapter in a way that would get racist comment from Prince Philip. Proper job, extremely neat using solutions I didn't know existed.
The fitters however. Sheesh. As someone said, too many jobs too little time. Thus they throw in an installation or a repair. Without checking everything is sorted. Customer then has to figure it out.
Off topic but relevant. Wanted my Sky dish moving and some extra points in. Employing a proper aerial and TV installation bod, the work was a revelation. Cost me a couple of hundred for all the work but excellent service. No bodged and jointed cable, new lines laid from end to end and some good suggestions for alternate solutions to the issues.
No argy bargy like you get from the Sky bloke if there isn't a handy phone point, who then drills a hole through the wall in the handiest place for him but awkward for you and then bodges an extension using a cheap Maplin adapter in a way that would get racist comment from Prince Philip. Proper job, extremely neat using solutions I didn't know existed.
FiF said:
Sky themselves have been pretty good as far as I'm concerned.
The fitters however. Sheesh. As someone said, too many jobs too little time. Thus they throw in an installation or a repair. Without checking everything is sorted. Customer then has to figure it out.
Off topic but relevant. Wanted my Sky dish moving and some extra points in. Employing a proper aerial and TV installation bod, the work was a revelation. Cost me a couple of hundred for all the work but excellent service. No bodged and jointed cable, new lines laid from end to end and some good suggestions for alternate solutions to the issues.
No argy bargy like you get from the Sky bloke if there isn't a handy phone point, who then drills a hole through the wall in the handiest place for him but awkward for you and then bodges an extension using a cheap Maplin adapter in a way that would get racist comment from Prince Philip. Proper job, extremely neat using solutions I didn't know existed.
trouble with the comments from prince Philip is that they are true . my mates laughed because they summed my skills up to a tee The fitters however. Sheesh. As someone said, too many jobs too little time. Thus they throw in an installation or a repair. Without checking everything is sorted. Customer then has to figure it out.
Off topic but relevant. Wanted my Sky dish moving and some extra points in. Employing a proper aerial and TV installation bod, the work was a revelation. Cost me a couple of hundred for all the work but excellent service. No bodged and jointed cable, new lines laid from end to end and some good suggestions for alternate solutions to the issues.
No argy bargy like you get from the Sky bloke if there isn't a handy phone point, who then drills a hole through the wall in the handiest place for him but awkward for you and then bodges an extension using a cheap Maplin adapter in a way that would get racist comment from Prince Philip. Proper job, extremely neat using solutions I didn't know existed.
Like Fif says the installers lack only spurs. They offer one service, cheap and rough, if you're at all fussy get a sparky or TV man to run their cabling for them, before they come, then they have only to do the final connections/fit the dish etc. It might seem like you're paying twice but think of it like throwing away the cheap freebie phono leads that come with a CD player and using some quality ones.
Virgin fitters are no better, and their customer service is a joke.
Virgin fitters are no better, and their customer service is a joke.
TX1 said:
Had the misfortune of ringing Virgin media 3 days in a row last week after they buggered my email password.
The recorded greeting is the most annoying I have come across, and good luck trying to understand the helper on the other side of the phone.
I just used to go straight through to the customer retentions team and begin by telling them i was cancelling my sub, whatever the problem was. They speak proper englando and seem to be the only people within the organisation who don't just follow multi-choice instructions off a computer screen.The recorded greeting is the most annoying I have come across, and good luck trying to understand the helper on the other side of the phone.
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