Cancelling Sky tv
Discussion
I've just been through the performance of cancelling my Sky subscription. I had heard that this could be a time consuming process, but I had hoped this would not be the case. Firstly you have an option to begin the process on the net with Sky Live - unfortunately after nearly 10 minutes I gave up trying to get through to a Sky "expert" on line. The other option is by phone, which of course for non Sky telephone users means paying a premium rate; from my bt phone this costs 15p connection charge and 9p per minute. I got through fairly quickly to an operator, who then put me through to an "expert". He asked me what I wanted and I said "I want to cancel my subscription", this was the first of approximately 15 - 20 times I told him this. He wanted to know why I wanted to cancel, I replied "I will be travelling a lot and no longer wish to use their service". He then went through some security questions, giving me hope that I had successfully cancelled, but no this was just the beginning. For the next 15 minutes I was asked questions about where I was going, I replied "it's none of your business - please just cancel my subscription". Can they give me a discount to keep me -No, please cancel and on and on it went. Apparently they have to tick boxes, lots of them, before they can authorise a cancellation. Eventually I did prevail, but before he could action my request/instruction he wanted to read back to me my replies to his questions. So after nearly 30 minutes from first trying to cancel on-line, to my final farewell which was "I will never use your company's services again" I think I'm free of them. In the event they do not cancel as agreed, I believe they now have to make available the tape of your conversation; I think my repeated requests to cancel should be evidence of my intentions. But just in case, I made contemporaneous notes of the who conversation.
Do others on here have similar experience of this cancellation pantomime.
Do others on here have similar experience of this cancellation pantomime.
This will not be the last time you hear from them. In approx 2 weeks they will call you back to tempt you back with an improved offer - i.e. free services/discount for the next 12 months.
We've had an even more painful experience trying to get a Sky phone line. So far we in our 6th week and still no line....I realise this is related to BT Openreach but it's still unacceptable, because if I went through BT directly, it would have only taken 2 weeks.
Sky? Customer service? Don't belong in the same sentence, unless it's along with s
t, S, wkER, BALLBAG, ttS!!!!!!
We've had an even more painful experience trying to get a Sky phone line. So far we in our 6th week and still no line....I realise this is related to BT Openreach but it's still unacceptable, because if I went through BT directly, it would have only taken 2 weeks.
Sky? Customer service? Don't belong in the same sentence, unless it's along with s
t, S, wkER, BALLBAG, ttS!!!!!!
pull the other one 
MacW said:
It's very simple, when they first ask why you're cancelling you just tell them you're emigrating, the hassle dies off amazingly quickly after that.
It did cross my mind, but I don't like lying and FFS why should I need to, just to jettison Sky. I don't care now what offers they make - I'm ooout.This guy found it quite hard too 
http://www.dailymail.co.uk/news/article-3045839/Th...
We've just cancelled though and it was fairly simple although there's a significant history of complaint with them regarding internet speed they were probably happy to see us go
http://www.dailymail.co.uk/news/article-3045839/Th...
We've just cancelled though and it was fairly simple although there's a significant history of complaint with them regarding internet speed they were probably happy to see us go
My brother had the opposite problem.
He had heard everyone going on about phoning up to cancel, and getting talked into staying with cheaper deals, so he decided to give it a go.
He phoned up and said he wanted to cancel and the bloke pretty much said "ok then"...
He then had to furiously pack pedal the conversation...
He had heard everyone going on about phoning up to cancel, and getting talked into staying with cheaper deals, so he decided to give it a go.
He phoned up and said he wanted to cancel and the bloke pretty much said "ok then"...
He then had to furiously pack pedal the conversation...
soad said:
Sky insist on you speaking to them as a pre-condition to cancellation is solely to give them the opportunity to talk you out of it.
I actually had a great one trying to cancel my 3 contract [It had come to an end and was rolling]Connected very quickly to the callcenter:
Lady on the phone: Are you sure the new contract you want with our competitors is valid in your country and not country specific? You can double check and just ring us again
Hmm thinks I, I'll just have a gander quickly, no harm no foul. New deal is fine, I ring up again 5 minutes later but this time a man answers
Man: Are you sure the new deal is valid in your country?
Turns out these people are paid per customer retention, and in theory the first lady had retained me because I didn't cancel on that specific call, and the second guy gets a failed attempt on his quota. Well played, callcenter people.
arun1uk said:
Sky? Customer service? Don't belong in the same sentence, unless it's along with st, S, wkER, BALLBAG, ttS!!!!!!
I've always found Sky customer service to be superb. They always go out of their way to help. They usually perform really well in those surveys where Talk Talk and Santander always seem to come bottom. t, S, wkER, BALLBAG, ttS!!!!!!NinjaPower said:
My brother had the opposite problem.
He had heard everyone going on about phoning up to cancel, and getting talked into staying with cheaper deals, so he decided to give it a go.
He phoned up and said he wanted to cancel and the bloke pretty much said "ok then"...
He then had to furiously pack pedal the conversation...
That's what happened to me! (Sort of)He had heard everyone going on about phoning up to cancel, and getting talked into staying with cheaper deals, so he decided to give it a go.
He phoned up and said he wanted to cancel and the bloke pretty much said "ok then"...
He then had to furiously pack pedal the conversation...
Wasn't interested in a discount for xx amount of months, I liked their services and equipment so wanted to stay. The only condition I had was that I wanted free multi room for the bedroom. Couldnt do it etc... Kept offering so much of for xx months (which worked out significantly more expensive than the free multi room) in the end they just put through the cancellation. I get a call every month now and when I tell them what I wanted to stay they are all shocked that I wasn't given it.
Moved to Virgin. Hate it. The equipment is all w
k, the UI of the TiVo box is fking awful, connection is ureliable to Internet. Can't wait to go back Sky!Virgin are no better, the Internet has been down since yesterday afternoon, which also means no working TV so my series linked TdF recordings have failed. It has only just come back on in the last hour!
When I finally got through to a human, and after the inevitable security questions....the operators first question to me was "would I like to increase my broadband speed to 100megs for £2.19 extra/month? Err..no, I would just like my broadband to actually work thanks!!
It took a further 2 hours of them calling me back to finally get through to their tech dept. It seems they are rather busy.
When I finally got through to a human, and after the inevitable security questions....the operators first question to me was "would I like to increase my broadband speed to 100megs for £2.19 extra/month? Err..no, I would just like my broadband to actually work thanks!!
It took a further 2 hours of them calling me back to finally get through to their tech dept. It seems they are rather busy.
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