Sky Glass, delivers less than it promises?
Discussion
Perhaps I should have done my research, but going from SkyQ to Glass has been, so far, a step in the wrong direction. I naively thought that Sky Glass was basically SkyQ but without the need for a satellite dish but in reality it’s a completely different operating system. For example, you can’t record programmes but you add them to a “playlist” which is just another way of watching via BBC i player, ITV Hub etc.
The issue with that is, is you can’t watch from the beginning until it’s ended and appears in your playlist. So if you’ve missed 15 minutes of the start of your favourite programme you will have to wait a few hours or longer to be able to watch from the beginning.
Facilities like subtitles, which we use a lot, randomly disappear and the only way to get them back is to unplug from mains and wait 5 minutes for a reboot.
If you try and ff through adverts, you end up with a blank screen as the system crashes.
Many of these issues would be resolved if Sky offered a recording option.
It seems the customer is doing all the testing and research and perhaps Sky Glass has been introduced to the market too early. I do hope it improves.
Would be interested to read other peoples views.
The issue with that is, is you can’t watch from the beginning until it’s ended and appears in your playlist. So if you’ve missed 15 minutes of the start of your favourite programme you will have to wait a few hours or longer to be able to watch from the beginning.
Facilities like subtitles, which we use a lot, randomly disappear and the only way to get them back is to unplug from mains and wait 5 minutes for a reboot.
If you try and ff through adverts, you end up with a blank screen as the system crashes.
Many of these issues would be resolved if Sky offered a recording option.
It seems the customer is doing all the testing and research and perhaps Sky Glass has been introduced to the market too early. I do hope it improves.
Would be interested to read other peoples views.
They are hopeless.
I am working from home today and on my other screen have been trying to renew with them on live chat for Sky Q.
Still going and first opened the chat at 1155 this morning (5 hrs and 29 mins ago), luckily its not an issue as I am working etc but honestly that is shocking!
I am working from home today and on my other screen have been trying to renew with them on live chat for Sky Q.
Still going and first opened the chat at 1155 this morning (5 hrs and 29 mins ago), luckily its not an issue as I am working etc but honestly that is shocking!
craig1912 said:
I’m not sure why anyone would consider buying a TV from Sky?
I have Sky Q and would want to choose my own TV. I really can’t see any advantages for the end user.
Completely agree.I have Sky Q and would want to choose my own TV. I really can’t see any advantages for the end user.
I just did a quick google and the TV is made by TP Vision who are effectively Philips so not from terrible stock, but I'd still rather choose my own TV and can't see the attraction.
Ok, I’ll come clean, we were looking for a new TV and at the same time my wife was looking at ways to reduce our sky package, which tbh, is at the top end, with Netflix, BT Sport, Sky Cinema, Internet, etc.
She phoned Sky and after the usual 20 mins of “you call is important to us”, she eventually spoke to a real human being and in the course of that conversation the sales person persuaded her ( and I don’t mean that in a coercive way) that by changing to Sky Glass, a new TV would be provided included in the Sky Subscription).
What you actually get is an interest free loan over 4 years to buy the TV, subject to a credit agreement. So basically we got Sky Glass including a 55 inch TV for slightly less per month than we were paying before.
It was only afterwards and when we had given our “old” tv to our son, that I started to read forums and articles which were not, generally, praising Sky Glass.
I am hoping that in time we will get used to the system and alter our viewing patterns to alleviate some of the shortcomings that are apparent.
With regard to leaving Sky, we did try Virgin a few years ago and that wasn’t a great experience so we came back to Sky. I understand that you can opt out of adverts for the privilege of paying an extra fiver per month but I haven’t had that confirmed!
She phoned Sky and after the usual 20 mins of “you call is important to us”, she eventually spoke to a real human being and in the course of that conversation the sales person persuaded her ( and I don’t mean that in a coercive way) that by changing to Sky Glass, a new TV would be provided included in the Sky Subscription).
What you actually get is an interest free loan over 4 years to buy the TV, subject to a credit agreement. So basically we got Sky Glass including a 55 inch TV for slightly less per month than we were paying before.
It was only afterwards and when we had given our “old” tv to our son, that I started to read forums and articles which were not, generally, praising Sky Glass.
I am hoping that in time we will get used to the system and alter our viewing patterns to alleviate some of the shortcomings that are apparent.
With regard to leaving Sky, we did try Virgin a few years ago and that wasn’t a great experience so we came back to Sky. I understand that you can opt out of adverts for the privilege of paying an extra fiver per month but I haven’t had that confirmed!
rigga said:
swiveleyedgit said:
Never had Sky, so please excuse the following stupid question, if you have to subscribe to watch it why have you got to put up with adverts?
I think you pay extra to skip them.It's probably, the more channels you pay for, the more adverts you get.
rigga said:
swiveleyedgit said:
Never had Sky, so please excuse the following stupid question, if you have to subscribe to watch it why have you got to put up with adverts?
I think you pay extra to skip them.
People must have more money than sense, no wonder it's called the idiot box.
I've just looked and for the package you would want - Sports, movies and kids, UHD, decent size screen, multi-room etc, it's £138/month. And then you've got what, 25% (or more) advert time??
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