First HSBC, now RBS and Nat West - Coincidence?
First HSBC, now RBS and Nat West - Coincidence?
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Discussion

AngryApples

Original Poster:

5,449 posts

296 months

Saturday 5th November 2011
quotequote all
Odd coincidence that HSBC, RBS and Natwest have all had problems with online banking, cashpoints and debit card transactions in the last few days

Anyone know any more beyond the news reports?

Right on top of all the recent guff about cyber attacks, just seems strange

ZOLLAR

19,920 posts

204 months

Saturday 5th November 2011
quotequote all
I was just reading the BBC and was thinking the same thing, I know they're saying maintenance but they could just being that to avoid creating panic perhaps?.

eharding

14,648 posts

315 months

Saturday 5th November 2011
quotequote all
AngryApples said:
Odd coincidence that HSBC, RBS and Natwest have all had problems with online banking, cashpoints and debit card transactions in the last few days

Anyone know any more beyond the news reports?

Right on top of all the recent guff about cyber attacks, just seems strange
Goldfinger said:
Once is happenstance. Twice is coincidence. Three times, it's enemy action.

hornet

6,333 posts

281 months

Saturday 5th November 2011
quotequote all
Hurried maintenance to correct whatever problem it was that hit HSBC perhaps? The conspiracy blogs are doubtless having a field day.

Ginetta G15 Girl

3,220 posts

215 months

Saturday 5th November 2011
quotequote all
eharding said:
Goldfinger said:
Once is happenstance. Twice is coincidence. Three times, it's enemy action.
Actually that was from 'You Only Live Twice'.

Rocksteadyeddie

7,971 posts

258 months

Saturday 5th November 2011
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And on the back of the increase in cyber attacks widely reported. Forgive me for being a cynic...

Six Fiend

6,067 posts

246 months

Saturday 5th November 2011
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Isn't it only twice as RBS and NatWest are part of the same?


Rocksteadyeddie

7,971 posts

258 months

Saturday 5th November 2011
quotequote all
Six Fiend said:
Isn't it only twice as RBS and NatWest are part of the same?
yes Identical network behind the badge.

sadoksevoli

1,232 posts

288 months

Saturday 5th November 2011
quotequote all
Or perhaps a coincidence the problems happen the week after the clocks go back...
Anyhow, IT in banking is not the super-duper be-all and end-all that many try to make it out to be - in fact the reason most Banking IT beyond the whizz kids pays so well is that the money buys silence about just what a state their IT actually is in and that they'll all toe the line and not challenge the utter lunacy that prevails.

Tallbut Buxomly

12,254 posts

247 months

Saturday 5th November 2011
quotequote all
hornet said:
Hurried maintenance to correct whatever problem it was that hit HSBC perhaps? The conspiracy blogs are doubtless having a field day.
Nope. They run secondary redundancy systems and servers in case something goes wrong. I know this as i knocked one of BOA's backup servers offline a few years back.

groak

3,254 posts

210 months

Saturday 5th November 2011
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RBS online seems as if it's back to normal now.

shocks

803 posts

195 months

Saturday 5th November 2011
quotequote all
Tallbut Buxomly said:
Nope. They run secondary redundancy systems and servers in case something goes wrong. I know this as i knocked one of BOA's backup servers offline a few years back.
May not work. Just ask any IBM mainframe'r in the know about DASD failures ;-) - has been known to take out entire zSeries or two, then oops that super duper resilience ain't so resilient...

TBH for such a big hit, and with the amount of systems involved, it's most likely that it's coincidence.

sadoksevoli

1,232 posts

288 months

Sunday 6th November 2011
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shocks said:
May not work. Just ask any IBM mainframe'r in the know about DASD failures ;-) - has been known to take out entire zSeries or two, then oops that super duper resilience ain't so resilient...

TBH for such a big hit, and with the amount of systems involved, it's most likely that it's coincidence.

Uhuh, and all the clever-d1cks babble on about SANs - yet every major outage that I've seen that;s a result of a system failure has been down to a SAN failure which takes out practically every major system from email to DBMS to application servers and more (just had some this week where I work - I wonder if that's a councidence too).

shocks

803 posts

195 months

Sunday 6th November 2011
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sadoksevoli said:

Uhuh, and all the clever-d1cks babble on about SANs - yet every major outage that I've seen that;s a result of a system failure has been down to a SAN failure which takes out practically every major system from email to DBMS to application servers and more (just had some this week where I work - I wonder if that's a councidence too).
  • shrug* resilience is only as good as the as deployed design being up to snuff and any subsequent operational changes not being done by trained monkeys... sad state affairs in IT these days lends itself to the latter, or the lack of proper care and feeding of the system over it's life.
For every broken major system I see 9/10 are down to poor change and process... tells you something that does.

Hilts

4,684 posts

313 months

Sunday 6th November 2011
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Ginetta G15 Girl said:
eharding said:
Goldfinger said:
Once is happenstance. Twice is coincidence. Three times, it's enemy action.
Actually that was from 'You Only Live Twice'.


CobolMan

1,433 posts

238 months

Sunday 6th November 2011
quotequote all
shocks said:
May not work. Just ask any IBM mainframe'r in the know about DASD failures ;-) - has been known to take out entire zSeries or two, then oops that super duper resilience ain't so resilient...

TBH for such a big hit, and with the amount of systems involved, it's most likely that it's coincidence.
Been there with DASD failures in the past and have no wish to ever repeat the ststorm that it resulted in from the head honchos headache

shocks

803 posts

195 months

Sunday 6th November 2011
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CobolMan said:
Been there with DASD failures in the past and have no wish to ever repeat the ststorm that it resulted in from the head honchos headache
Aye, smarts a bit. Murphy has this annoying habit of applying his law once in a while to stuff that should recover. Most times though still comes down to human error or poor pre-production test / upgrade.

Too many corners getting cut these days, seeing more and more instances of serious failure, call it "cost cutting, offshoring, process efficiency" all you want, still no replacement for good core engineering management. Suspect it will only get worse with the downturn, good for us; I just pity the poor sods in corp IT that take the flak for systems issues though ultimately down to managements pursuit of cost optimisation at expense of proper lifecycle management of platforms and training of the their people.


Bosshogg76

792 posts

214 months

Sunday 6th November 2011
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Hilts said:
hehe almost as if that pose was waiting for this thread.

mwstewart

8,601 posts

219 months

Tuesday 22nd November 2011
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shocks said:
Too many corners getting cut these days, seeing more and more instances of serious failure, call it "cost cutting, offshoring, process efficiency" all you want, still no replacement for good core engineering management. Suspect it will only get worse with the downturn, good for us; I just pity the poor sods in corp IT that take the flak for systems issues though ultimately down to managements pursuit of cost optimisation at expense of proper lifecycle management of platforms and training of the their people.
Agreed. Off shoring and poorly managed outsourcing relationships are usually to blame.