Ryanair Ban Passengers Who Used Chargeback.
Discussion
I have to say I am not suprised. I have used Ryanair. Twice. No issues. Dirt cheap. Left on time. Got me where I was going. I had no illusions that if things went wrong I would get first class customer servive.
"Budget airline Ryanair has been accused of “outrageously” blocking customers from its flights unless they repay money previously refunded for cancelled trips.
Holidaymakers have said their plans were left in tatters after the airline informed them they would be unable to fly unless they paid Ryanair money previously refunded via credit card “chargebacks”."
"Matthew Glover, a 42-year-old IT technician from the West Midlands, said he was told he would "never be able to fly with Ryanair again" unless he cleared a £680 debt placed on his account. "
https://www.telegraph.co.uk/money/consumer-affairs...
"Budget airline Ryanair has been accused of “outrageously” blocking customers from its flights unless they repay money previously refunded for cancelled trips.
Holidaymakers have said their plans were left in tatters after the airline informed them they would be unable to fly unless they paid Ryanair money previously refunded via credit card “chargebacks”."
"Matthew Glover, a 42-year-old IT technician from the West Midlands, said he was told he would "never be able to fly with Ryanair again" unless he cleared a £680 debt placed on his account. "
https://www.telegraph.co.uk/money/consumer-affairs...
cc3 said:
No axe to grind here, but the detail is important"While in this case the flights themselves went ahead, the passengers felt they could not take them due to the extraordinary Covid circumstances at the time."
The flights happened. The flights were not banned. The customers effectively just didn't want to fly. I can't really see that trying a charge back in such a situation is really fair to the airline who have a seat ready for you.
The vast majority of people who did not fly were following government advice
MSE state.
'Use the small claims court as a final resort. If you still haven't been given a refund or the right to fly in future, your final option is to take Ryanair to the small claims court. You can take your complaint to a county court in England, Wales and Northern Ireland, or to a sheriff court in Scotland.'
This is wrong as Ryanair are based in Ireland, so proceedings have to be issued there
MSE state.
'Use the small claims court as a final resort. If you still haven't been given a refund or the right to fly in future, your final option is to take Ryanair to the small claims court. You can take your complaint to a county court in England, Wales and Northern Ireland, or to a sheriff court in Scotland.'
This is wrong as Ryanair are based in Ireland, so proceedings have to be issued there
Edited by SydneyBridge on Tuesday 12th October 20:56
85Carrera said:
Why would anyone want to fly with Ryanair anyway?
Always the same answer to that one. They’re cheap. In some ways I admire their we don’t give a f
k about you and you know it attitude. You’re paying for minimal levels of service and anything above that is extra. I’m sure we all know people who like to complain about them but keep using them, they know that too.They’re never my first choice but flying from Dublin means they’re often the most convenient carrier for route and time of day. They’re good at what they do.
85Carrera said:
Why would anyone want to fly with Ryanair anyway?
I haven't flown with them for 15 years ... the last time was when they closed their check-in 5 mins early when I was walking up to it (the attendant saw me and smirked as she closed it). They refused to check me in and as I was due to fly to London to catch a transatlantic flight the next day, I had no choice but to book a flight (from another airline) at pretty much the last minute and pay a hefty price for it.When trying to get a refund on my flight tax and landing fees from them over the flight (not the actual flight itself) I was informed that indeed they could refund it but there would be a service charge equal to said flight tax and landing fees to provide it. So they just straight up pocketed them.
They are scum - have never even considered using them again. It's one thing to offer a no-frills service for cheap prices, quite another to be world class pr1cks about customer service and screw people out of money at all costs.
By the way, the cheap prices thing is not a given - the most expensive domestic flight I ever made was on Ryanair. If you actually want to fly at a convenient (and popular) time and not book months in advance, they really get the arm in. They can be super cheap if you want to fly to the middle of nowhere at 5am though, or they have some seats they are trying to get rid of. Easyjet are miles better for a budget airline - had many good experiences with them and prices are generally as good if not better plus better choice of airports.
roger.mellie said:
85Carrera said:
Why would anyone want to fly with Ryanair anyway?
Always the same answer to that one. They’re cheap. In some ways I admire their we don’t give a fk about you and you know it attitude. You’re paying for minimal levels of service and anything above that is extra. I’m sure we all know people who like to complain about them but keep using them, they know that too.They’re never my first choice but flying from Dublin means they’re often the most convenient carrier for route and time of day. They’re good at what they do.
Aircraft was clean, bang on time and staff pleasant.
Even had a brand new 737-8200 on my return leg. (I held my breath there…)
If you take them for what they’re trying to achieve, that is a bus with wings with no frills - they’re unbeatable.
No ideas for a name said:
cc3 said:
No axe to grind here, but the detail is important"While in this case the flights themselves went ahead, the passengers felt they could not take them due to the extraordinary Covid circumstances at the time."
The flights happened. The flights were not banned. The customers effectively just didn't want to fly. I can't really see that trying a charge back in such a situation is really fair to the airline who have a seat ready for you.
cheap n cheerful what do people expect , costs more to drive to the airport than what he charges to fly me spain
cant expect orient express travel for 9.99
over all the covid they kept going way more than lots of others , dont really see its their problem if folk didnt want to go after all
cant expect orient express travel for 9.99
over all the covid they kept going way more than lots of others , dont really see its their problem if folk didnt want to go after all
If folk refuse to turn up then why should they get a refund? They just used the chargeback system to get money back as chargebacks are rarely successfully challenged.
We have had people chargeback to get free goods or for goods they dont want but cant be arsed to return. I would happily ban then from ever buying from us again if we could.
We have had people chargeback to get free goods or for goods they dont want but cant be arsed to return. I would happily ban then from ever buying from us again if we could.
roger.mellie said:
85Carrera said:
Why would anyone want to fly with Ryanair anyway?
Always the same answer to that one. They’re cheap. In some ways I admire their we don’t give a fk about you and you know it attitude. You’re paying for minimal levels of service and anything above that is extra. I’m sure we all know people who like to complain about them but keep using them, they know that too.They’re never my first choice but flying from Dublin means they’re often the most convenient carrier for route and time of day. They’re good at what they do.
Edited by 98elise on Wednesday 13th October 12:58
Last year I had a load of flights that I couldn't use (I don't recall if it was due to the flights being grounded or if I chose to cancel them because flying was a bloody stupid idea) and was pleasantly surprised that the Ryanair ones were painless and quick to cancel. I psyched myself up for an absolute PITA but it was easy.
By contrast the BA ones required talking to someone on chat, then being asked to phone, being on hold for ages, emailing and getting a "Ha! we don't check our emails lol" response. Took much more effort to get my money back.
As to those saying "they could have flown, suck it up!", if you recall during the first few months of the pandemic the medical advice was changing faster than the government mandates. Industry needs to try and keep making money so aren't going to be as cautious as their customers. A lot of people will have fallen into the grey area where flying was unsafe, everyone knew it was unsafe, but the aircraft weren't grounded.
In part, the aircraft were flying to give people time to get home before everything was closed, the intent wasn't so people could go on holiday. So, all very messy and I can see why both sides think they are entitled to the money.
By contrast the BA ones required talking to someone on chat, then being asked to phone, being on hold for ages, emailing and getting a "Ha! we don't check our emails lol" response. Took much more effort to get my money back.
As to those saying "they could have flown, suck it up!", if you recall during the first few months of the pandemic the medical advice was changing faster than the government mandates. Industry needs to try and keep making money so aren't going to be as cautious as their customers. A lot of people will have fallen into the grey area where flying was unsafe, everyone knew it was unsafe, but the aircraft weren't grounded.
In part, the aircraft were flying to give people time to get home before everything was closed, the intent wasn't so people could go on holiday. So, all very messy and I can see why both sides think they are entitled to the money.
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