issues with HSBC bank
Discussion
Evening all,
Does anyone know if there is someone high up in HSBC that I could email about a serious complaint e.g a CEO type or someone specific at a senior level as opposed to the countless drones I've spoken to? I've tried all the normal avenues i.e complaints department, customer services etc and have been fobbed off by the "managers" of these departments, its like banging my head against a brick wall. Have also tried google and linked in etc, with little joy.
Apologies for the whiney post but I'm really at my wits end
any advice would be greatly appreciated,
Cheers
Does anyone know if there is someone high up in HSBC that I could email about a serious complaint e.g a CEO type or someone specific at a senior level as opposed to the countless drones I've spoken to? I've tried all the normal avenues i.e complaints department, customer services etc and have been fobbed off by the "managers" of these departments, its like banging my head against a brick wall. Have also tried google and linked in etc, with little joy.
Apologies for the whiney post but I'm really at my wits end
any advice would be greatly appreciated,Cheers
superman84 said:
Which bit of the bank? They're obligated by the FSA to respond to you within I think 5 days of a complaint being made but if you think you're gonna get a response from the CEO... lol.
Most company CEO addresses that are published are dummy accounts run by underlings. And no, if you cant be arsed to google it, I dont see why I should help you.
bandulu said:
Any chance of his email adress...
That's not the CEO, it's Stuart Gulliver but he's the head of an organisation of 300,000 and based in Hong Kong he's unlikely to get back to you.Try these contacts, if you don't get a written acknowledgement in five days go to the ombudsman.
http://www.hsbc.co.uk/1/2/personal/contact/complai...
quote=superman84]
That's not the CEO, it's Stuart Gulliver but he's the head of an organisation of 300,000 and based in Hong Kong he's unlikely to get back to you.
Try these contacts, if you don't get a written acknowledgement in five days go to the ombudsman.
http://www.hsbc.co.uk/1/2/personal/contact/complai...
[/quote]
I've sent them a complaint via the website already, thanks all the same. I think next port of call is firing off a letter.
Go to the ombudsman if they won't respond to your complaint in a written manner - assuming you made it clear you were complaining. They have five days to respond with a written acknowledgement and 8 weeks to provide a formal response and/or resolution. And if after 8 weeks you are still unhappy with response/resolution you're entitled to go to the ombudsmen to review.
Edited by superman84 on Tuesday 27th December 21:18
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