hmrc password ...

[jimbouk]

Honestly mine is all done and settled....

However I've been asked to help someone that has their utr and gateway 12 digit id, however they have forgotten their password, three attempts then locks out..

So they can submit their details and request a new password by email, however that immediately cancels their existing one.

So do they

a. request a new one by email and hope it is a rapid automated reply with new password
b. keep on trying passwords.

Concern is they request new one by email and it takes four days and they remember their old password 5 seconds after they press the submit button...

Anyone used the new password by email function? If so how long?

Thanks!

[Eric Mc]

Ask an accountant to submit it for him. The accountant will have his own "agent's" password so doen't need a separate individual password for the taxpayer.

[sumo69]

Yes - little option to do anything else at this stage.

David

[essayer]

Crikey, imagine being an accountant who forgets his government gateway password this week!

[Eric Mc]

Not likely as most of us use bespoke 3rd party software that doesn't need the password to be inputted every time a return is submitted.

And we should all have our important passwords written on good old fashioned paper somehere "just in case".

My main fear at this time of the year is having serious computer or internet problems.

I only have about four laggards to get in now so I am not too worried. These last four are all people who got their information to me very recently - despite being asked months ago - so I won't be too upset if the deadline is missed. I'll still try and get it all done by midnight 31st, of course.

[DanX5]

You're doing very well Eric with just 4 to go.

I've only just stopped working for today and our whole team have been flat out for most of December and January. Each of our fee earners are down to their last few stragglers but with well over 1,000 tax returns between us, it is the logistics of chasing everything back in and checking submissions that is the real challenge this week.

Roll on midnight on Thursday!

[oldcynic]

New password arrived by email within seconds when I reset my wife's account earlier. Sadly I'm on a first registration and the website smugly tells me I should have dealt with this last week to avoid a fine.

So yes, just request a password reset.

[sumo69]

3 left for me - 2 of those are now resident in NZ hence why I am posting at this time of night just having my calls to go through queries around the treatment of certain income bearing in mind the Double Tax Treaty - its doing my head in so I am going to sleep on it!

David

[sumo69]

DanX5 said:

You're doing very well Eric with just 4 to go.

I've only just stopped working for today and our whole team have been flat out for most of December and January. Each of our fee earners are down to their last few stragglers but with well over 1,000 tax returns between us, it is the logistics of chasing everything back in and checking submissions that is the real challenge this week.

Roll on midnight on Thursday!

Dan

How many in your team and what grades are they to produce this number?

Anyone there an expert on the interaction of NZ and UK tax by any chance?

David

[jimbouk]

Thanks, if they have not had an eureka moment overnight, I'll tell them to request a new password by email.

I have previously suggested an accountant, they prefer to use me... The irony is that I use an accountant myself!

[Eric Mc]

Why not suggest that they use your accountant?

The fee might probably be less than the fine.

[Eric Mc]

DanX5 said:

You're doing very well Eric with just 4 to go.

I've only just stopped working for today and our whole team have been flat out for most of December and January. Each of our fee earners are down to their last few stragglers but with well over 1,000 tax returns between us, it is the logistics of chasing everything back in and checking submissions that is the real challenge this week.

Roll on midnight on Thursday!

I'm a smaller practice than yours. I have about 100 Self Assesment tax returns to do each year.
I had a former client turn up unannounced yesterday after a gap of six years (they'd been abroad). I'm not convinced I can get this return sorted in time.

[Benjurs]

sumo69 said:

DanX5 said:

You're doing very well Eric with just 4 to go.

I've only just stopped working for today and our whole team have been flat out for most of December and January. Each of our fee earners are down to their last few stragglers but with well over 1,000 tax returns between us, it is the logistics of chasing everything back in and checking submissions that is the real challenge this week.

Roll on midnight on Thursday!

Dan

How many in your team and what grades are they to produce this number?

Anyone there an expert on the interaction of NZ and UK tax by any chance?

David

I can do interaction between UK/US tax...most probably broad enough to help....if you like..PM me!

Ben

[jimbouk]

New password requested, received and return submitted, thanks all.

What are the odds they will be on yo me next year again? High I fear, they have promised to do better next year....

[DanX5]

sumo69 said:

Dan

How many in your team and what grades are they to produce this number?

Anyone there an expert on the interaction of NZ and UK tax by any chance?

David

Sorry, no experts in NZ / UK tax I'm afraid.

2 partner firm, 11 fee earners who look after accounts and tax returns with roughly a 50:50 split between qualifieds and those still training, a number of other fee earners not involved in tax returns (either accounts only, or VAT/payroll) at all and a few administrators. 22 in all, but effectively been 3 fee earners down with 2 maternity leaves and 1 who has had major op. It has made Dec and Jan particularly busy, very lucky we have a good team who have all pulled their weight without exception.

[Eric Mc]

jimbouk said:

New password requested, received and return submitted, thanks all.

What are the odds they will be on yo me next year again? High I fear, they have promised to do better next year....

SA is not a matter of "them being on to you". The key word in "Self Assessment" is "self" - which means the legal position is that the taxpayer is obliged by law to self declare sources of income that are not being taxed correctly by deduction of tax at source or otherwise would not be taxed at all.

By submitting the 2011/12 tax return so close to the filing deadline, it is very probable that HMRC will already have set in motion the issuing to you of a "Notice to Submit a Tax Return" for 2012/13.

But, as I have pointed out, even if they DON'T issue that notice - and even if they issue you with a letter telling you that you do NOT have to submit a 2012/13 tax return - if you KNOW that you have income that needs to be declared, then you STILL must submit a tax return, no matter what letters or notices HMRC has issued to you.

[blindswelledrat]

Jimbo, you only get locked out for 20 minutes. There is no need to reset.

[Eric Mc]

Just to prove my point about whether people should do SA returns or not, I have just carried out an exercise for a client who, because they didn't complete SA returns for 6 years, have just thrown away £6,800 of tax refunds.

[sumo69]

Eric

What tax years do you understand as not being accessible?

You can PM me if you prefer.

David

[Eric Mc]

Don't worry - I am well aware of what can be reclaimed and what is beyond claim.

The reason I couched my comment in the terms I did is that

a) the client didn't realise they had overpaid tax

b) they also didn't have a clue that there were time limits for recovering old overpaid tax.

We will be taking steps to recover what is recoverable.