Switching current account
Discussion
Yes, I switched to First Direct, they informed my employer, and moved all my direct debits and standing orders from my previous bank. Had to spend about 5-10 minutes on the phone to set up my security.
And I got £150 for doing it.
Only gripe is their security token app doesn't work on Windows phones, but you generally don't need it except when setting up payments.
And I got £150 for doing it.
Only gripe is their security token app doesn't work on Windows phones, but you generally don't need it except when setting up payments.
Edited by Halmyre on Wednesday 16th March 15:49
Halifax to First Direct.
My only issue was with Santander not collecting a direct debit on either of the accounts and then blocking my credit card as a result. My issue was with them, not the switchover, as they didn't contact me at all (they have my mobile number and can text or call, my address, my email...) and just blocked the card.
First Direct had the DD set up and listed as 'active'. Santander had the details but an error their end meant that they didn't collect on either of the accounts due to the day I switched being too close to the DD date. This shouldn't be an issue as the DD on the old account was also still active and they could have collected there... but didn't.
Both First Direct and Santander apologised and gave compensation for the hassle of getting it sorted, and for leaving me in a fuel garage without means to pay.
My advice would be to make a list of all your direct debits and when they usually go out. For the first switch month, check the list each day and tick them off so you can see if anything's not gone which should have done.
My only issue was with Santander not collecting a direct debit on either of the accounts and then blocking my credit card as a result. My issue was with them, not the switchover, as they didn't contact me at all (they have my mobile number and can text or call, my address, my email...) and just blocked the card.
First Direct had the DD set up and listed as 'active'. Santander had the details but an error their end meant that they didn't collect on either of the accounts due to the day I switched being too close to the DD date. This shouldn't be an issue as the DD on the old account was also still active and they could have collected there... but didn't.
Both First Direct and Santander apologised and gave compensation for the hassle of getting it sorted, and for leaving me in a fuel garage without means to pay.
My advice would be to make a list of all your direct debits and when they usually go out. For the first switch month, check the list each day and tick them off so you can see if anything's not gone which should have done.
Recently done the same switching to first direct. Worked flawlessly despite my usual doubts on everything and was expecting it to all go tits up.
First direct's customer service is as good as everyone says aswell. Called at 8pm at night, 2 rings and straight to a human being not the "press 1 to 47 dependent on your query", Gave phone password, Answered query in seconds and done.
Same when I had to reset all my passwords with first direct you will have a few, Internet password, Firstdirect app password, phone password etc etc. Their online site does seem a bit windows 90;s though but works.
Got the £125 for switching too.
First direct's customer service is as good as everyone says aswell. Called at 8pm at night, 2 rings and straight to a human being not the "press 1 to 47 dependent on your query", Gave phone password, Answered query in seconds and done.
Same when I had to reset all my passwords with first direct you will have a few, Internet password, Firstdirect app password, phone password etc etc. Their online site does seem a bit windows 90;s though but works.
Got the £125 for switching too.
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