Barclays Bank - Useless
Discussion
Steer Clear ladies n gents what an absolutely diabolical mess for a bank.
Car is broken so off it went into A garage for repairs. Whilst at the garage I thought Ill sort the funds out. Logged onto online banking with my card details (i have them saved). Went to transfer the money to my main bank account as ATM is miles away for Barclays so thought transfer to Natwest as machine over the road. Put card in PINSentry (Card reader) and entered my PIN wrong 3 times. My bad, whoops. Not a Card I use often at all. Only way to transfer cash is to use this stupid Pin Sentry machine. Great. So phoned them up nope cant do anything you have to go to nearest branch. Great. Its in town center and I'm other end of the city so there isnt one local really nor a cash machine for them.
Wonderful.
Gets a phone call from Barclays - Oh you could use your mobile app to transfer the cash. Excellent puts phone down and does just that. ERROR your account is blocked. Great. So cant use that either - turns out my account is not compatible with Mobile App.
Long story short - got a slow walk home until I can get to the branch in the morning. Your telling me a bank - only has one way for you to get money out and if you cock it up thats it unless you can visit a local branch ? No good if you live no where near a machine or branch which unfortunately... I dont.
Marvelous.
Car is broken so off it went into A garage for repairs. Whilst at the garage I thought Ill sort the funds out. Logged onto online banking with my card details (i have them saved). Went to transfer the money to my main bank account as ATM is miles away for Barclays so thought transfer to Natwest as machine over the road. Put card in PINSentry (Card reader) and entered my PIN wrong 3 times. My bad, whoops. Not a Card I use often at all. Only way to transfer cash is to use this stupid Pin Sentry machine. Great. So phoned them up nope cant do anything you have to go to nearest branch. Great. Its in town center and I'm other end of the city so there isnt one local really nor a cash machine for them.
Wonderful.
Gets a phone call from Barclays - Oh you could use your mobile app to transfer the cash. Excellent puts phone down and does just that. ERROR your account is blocked. Great. So cant use that either - turns out my account is not compatible with Mobile App.
Long story short - got a slow walk home until I can get to the branch in the morning. Your telling me a bank - only has one way for you to get money out and if you cock it up thats it unless you can visit a local branch ? No good if you live no where near a machine or branch which unfortunately... I dont.
Marvelous.
Its a complete farce. Natwest, if my card doesnt work or PIN is forgotten who cares thats your card... login online with completely different credentials and all is well u can do what you like.
The details are separate as they are for Barclays, Ive authenticated and verified my Identity. So let me have my sodding cash!
The details are separate as they are for Barclays, Ive authenticated and verified my Identity. So let me have my sodding cash!
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
The Spruce goose said:
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
Not bad, its causing me a major headache. To top it off local branch closes at 4PM..... Great Im at work till 6. i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
The Spruce goose said:
you can get other banks money from other machines you know.
i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
Agree about PIN number but its seldom used this card as usually we pay into it and not take monies out but the one time we do use it for that purpose I've now got stuck. However, surely there should be a fail safe in place for certain situations.i use pin sentry and online banking. never put my pin in wrongly thou, you have to take some responsibility for that.
i did have a complaint with them and they paid me 120 quid for failing to help me with my problem, so not all bad really.
I bank with Barclays and can transfer money between accounts and pay someone using the phone app; I've also bought a car using it. Shouldn't you be able to use any ATM to withdraw cash or am I missing something?
ETA - just read OP doesnt have a debit card, that explains it.
ETA - just read OP doesnt have a debit card, that explains it.
Edited by Riley Blue on Thursday 1st December 16:20
Well I suppose to even things out I've used Barclays for about 10 years, had to deal with them plenty of times by phone, email and app and I've never had an issue and always found them to be helpful.
somewhat pointless warning people off, all companies have at some point issues with customers doesn't mean everyone should avoid them.
somewhat pointless warning people off, all companies have at some point issues with customers doesn't mean everyone should avoid them.
SAS Tom said:
To be fair it's hardly their fault you can't remember your pin. Even if you'd gone to the bank with it you'd have only put the wrong pin in.
Very true but something you dont use you dont always remember and the amount of passwords and other pins I have Its no wonder I sometimes forget. Surely there should be something in place so if you do forget you can still transfer money - I can login online no problem so why not let me use the online banking for what it was intended for.
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