Nationwide flexaccount scam?

[condor]

Hi all
Just been sent a 'your Nationwide statement is ready to view' type email.
However, it also added that fees had been applied to my account - which, of course, their shouldn't have been. It looked exactly like a nationwide email should look - with postcode added at top of letter ( as they said they would do to make you feel it's genuine) and addressed to me by name. It looked so genuine - that I accessed my own account via the nationwide.co.uk website to check on my accounts ( didn't use the link in the e.mail and everything looks fine.
Have forwarded to their fraud hotline which is [e-mail]
I had previously tried fraud @nationwide .co.uk which I would have thought would have been a lot more obvious.
Don't know if this is part of the big computer hack saga - but a heads up in case anyone else receives one.

[Twig62]

I have never known any bank send out a "your statement is ready to view" email.

[condor]

Nationwide have sent me one each month that I've had my current account with them - it's online banking only.

[anonymous-user]

ive had a few like this. your details will have stolen/leaked elsewhere and they get lucky usually.

try this website

https://haveibeenpwned.com/

[romeogolf]

condor said:

Hi all
Just been sent a 'your Nationwide statement is ready to view' type email.
However, it also added that fees had been applied to my account - which, of course, their shouldn't have been. It looked exactly like a nationwide email should look - with postcode added at top of letter ( as they said they would do to make you feel it's genuine) and addressed to me by name. It looked so genuine - that I accessed my own account via the nationwide.co.uk website to check on my accounts ( didn't use the link in the e.mail and everything looks fine.
Have forwarded to their fraud hotline which is [e-mail]
I had previously tried fraud @nationwide .co.uk which I would have thought would have been a lot more obvious.
Don't know if this is part of the big computer hack saga - but a heads up in case anyone else receives one.

I received this email today, also saying there were fees added.

The email is genuine (comes from the same address as other Nationwide emails, has my postcode at the top, the link in the email goes to the same website as all other emails from them). I expect it's an error on their system rather than phishing.

[Jimmy Recard]

Twig62 said:

I have never known any bank send out a "your statement is ready to view" email.

I get them from Tesco Bank for sure (I've just looked at the last one) and I think HSBC and Lloyds too

[drainbrain]

Twig62 said:

I have never known any bank send out a "your statement is ready to view" email.

I get one every month from Barclays (a company's business account).

[Jockman]

Twig62 said:

I have never known any bank send out a "your statement is ready to view" email.

If you include credit card companies I receive 4 or 5 such messages each month.

[Elderly]

I have N.Wide accounts but never been sent such an email.

Ignore it and log in to your account via your browser.

[thebraketester]

I got the exact same email. I always ignore emails from my banks anyway :-)

[thebraketester]

Just had an email from NW apologising for the error.

[condor]

I've also had an email from them apologising for their mistake.
I'm glad that it was an error on their part rather than a hacking incident.

[V8covin]

If you get genuine emails every month to say your statement is ready....I get 3 or 4...you can probably stop them in the account settings