Booking.com Refund
Booking.com Refund
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Discussion

worsy

Original Poster:

6,606 posts

205 months

Monday 3rd July 2017
quotequote all
Had a booking at Hol Inn Express last week which could be cancelled for free up to 18:00 on the day. I cancelled (and have the email confirmation) at 17:00 however Hol Inn Express have charged me £149.

I've emailed booking.com but they want a statement showing the transaction, card number and bank logo. Now the card number isn't part of the statement anyhow but my account number and sort code is. I've sent them a screenshot of the statement excluding that info as I'm not keen for a third party to have my bank name, sort code and account number plus a list of recent transactions.

Am I being paranoid?