TSB Adding insult to injury

[mikyman]

Over the past month TSB customers have had their patience tested with the complete 'balls up' by them implementing a new 'super' system.
I fought to pay on line accounts,get a sensible balance etc.
However this txt message I received today really shows what TSB thinks of their customers
' As you're near your limit ,please make sure you have enough in your a/c to pay for any upcoming transactions'.
Am I being super sensitive to feel insulted over such a condescending missive,or is this good customer service?

[Rick101]

I have the same when balance drops below 20 pence or something.

I just use it as a holding account to move money through so the balance is often only a few pence.

[cuprabob]

Don't see the issue myself. You would be moaning if you accidentally went over your limit and they didn't warn you

[mikyman]

I make sure my account is always in credit. I know when d/ds etc go out and make sure money is there,checking every morning.Don't need childish remindings,would be better if they got themselves sorted.

Edited by mikyman on Wednesday 9th May 14:05

Edited by mikyman on Wednesday 9th May 14:06

[cuprabob]

If it annoys you, you can always vote with your feet or change your contact settings

[Jakg]

Lots of banks do this, including Lloyds.

[ManicMunky]

The problem is these things never go well, and TSB have done alright as far as it goes. This is also speaking as a TSB customer.

Most people think changing these banking systems is like installing Windows updates, when in fact it's more like trying to move from an abacus to Windows 10.