Credit card fraud

[hairyben]

Rang RBS last Friday after looking at my online banking and seeing 30 fraudulent uber transactions over last 3 days. They confirmed they'd lock the account and send new card. I inform them the card has never been registered with uber.

Rang them again on Thursday as I can still see all the fraud online - normally they lock me out of the account until new card arrives. They confirmed account was locked and they were in fact working on it.

Yesterday I look online and see another 20 uber transactions. WTF?

Add to that, every RBS credit card I have gets compromised sooner or later. Can't be anything I'm doing, as 1 replacement card managed to get scammed while the physical card was still in an envelope on my hallway sideboard (replacement for previously scammed card) And it doesn't seem to happen to my other credit card (touch wood) . Is someone in RBS selling my card details to uber or what? RBS seem incredibly behind the curve on fraud. They regularly block transactions when I attempt to use it. Nationwide seem able to "hold" a suspicious transaction while they text me a code to authorise it. Much more sensible.

I also incurred £37 interest as I was locked out of the online card account last month (previous card scammed) so couldn't log in to pay, as they don't allow online access until they receive a payment. Well duh. Okay I could have paid another way but they push you to online.

All seems pretty amateurish, are RBS just trying to rid themselves of customers now?

Can anyone recommend a good credit card? I settle every month. Not amex as many places don't accept.

[anonymous-user]

Credit card fraud is absolutely rife. Nothing unusual about your situation.

Earlier this year one of my cards was again targeted with many luxury goods ordered online by fraudsters in Manchester - using various names that were'nt mine and delivered to various addresses in Manchester. You'd think someone from the bank might pop round to knock on the door to see what's going on.

For practical purposes there seems to be zero level of security on cards and I don't think the banks care. They make so much profit from exorbitant credit card interest rates that they just suck up the losses from fraud. I'm willing to bet they're getting significant losses from "contactless" as well and again simply don't care so long as they don't have to handle cash or cheques.

[Simpo Two]

rockin said:

I'm willing to bet they're getting significant losses from "contactless" as well and again simply don't care so long as they don't have to handle cash or cheques.

It was interesting that they put the limit for contactless up from £20 to £30. I can only assume the gains outweigh the losses.

I've never had any of the problems the OP has so I suggest he moves from RBS PDQ!

[Mortgage_tom]

rockin said:

For practical purposes there seems to be zero level of security on cards and I don't think the banks care.

They often reverse the transaction with the unlucky retailer. So its the retailer who pays the cost.

Card fraud was a regular business cost when I worked in e-commerce. Sometimes you could even google the name on the delivery address of a fraudulent order and find the fraudsters Instagram feed. Usually featuring dem ganstas living the high life, bottles of dom perignon, etc. Looking like forex traders....making fousands.

[anonymous-user]

Mortgage_tom said:

They often reverse the transaction with the unlucky retailer. So its the retailer who pays the cost.

When the fraud happened on my card I received quite a lot of correspondence from the card company, sending me copies of the retailer's transaction information and asking me to confirm it wasn't me. That's where I got to see all the fraudulent names and addresses of the "buyers". Some of the retailer information even stated, "name doesn't match" and/or "address doesn't match"! Presumably the card company had rejected the transaction once I said it was fraud and the retailer was trying to supply documents to defend its position. However, they will have failed miserably because on each occasion I simply sent the papers back to the card company marked, "not my name, not my address".

I guess if the retailers are that slack they eventually get what they deserve. I'm pleased to hear the banks aren't getting hit with all the losses where the retailer's been such a muppet.