Visa debit card fraud

[MrJuice]

I noticed about £100 worth of payments to deliveroo on my account about two months ago. I don't have a deliveroo account. Call bank, they cancelled card, refunded payments and sent out a new card. A few days later, some more payments only this time total was approx £200. I'm surprised because I've only had the new card for a week or so.

Anyhow, bank refunds the charges and sends out a new card. A few weeks later, 6k of payments leave my account. Some transactions in Hundreds, one at 1000, one at 1500. Bonkers

Turns out visa are supplying my new card details to deliveroo each time allowing the fraud to continue. Deliveroo then just update the account with new card details. Apparently this is a big problem with deliveroo in particular. Hopefully this won't happen again because I've asked the bank to completely block deliveroo

I suspect somewhere down the line, the fraudster will claim a refund. Surely they can't be eating £1500 worth of food.

[anonymous-user]

MrJuice said:

<snip>
Turns out visa are supplying my new card details to deliveroo each time allowing the fraud to continue. Deliveroo then just update the account with new card details

This sounds incorrect - what would be the mechanism for the card issuer to provide the details of your new card to a third party?

[MrJuice]

No idea but that's what the bank said

I wonder who is taking the hit too?

[wazztie16]

EddieSteadyGo said:

MrJuice said:

<snip>
Turns out visa are supplying my new card details to deliveroo each time allowing the fraud to continue. Deliveroo then just update the account with new card details

This sounds incorrect - what would be the mechanism for the card issuer to provide the details of your new card to a third party?

Could it be through something like Google pay, each time you update it with your new card, it will automatically update Deliveroo?

[soad]

Why would you keep that much in your account?! Open instant access savings and move spare funds there?

[anonymous-user]

MrJuice said:

No idea but that's what the bank said

I don't think you have found the source of your leak. Your bank who issued the card will not be sending your new card details to a third party company like Deliveroo. If this is what they have told you, I would contact them again and ask to speak to a manager who can give you more specific information. TBH I suspect you might have misunderstood what they have said.

The most likely problem is that another system you use has been compromised, which is why your updated card details are being obtained each time. Definitely worth thinking through what this might be. I would also suggest changing your passwords and making sure every system you use has a unique and difficult to guess password.

[MrJuice]

Sure

I said that visa are sending the details, not the bank. The bank are annoyed at visa for doing this because it's a common problem with deliveroo specifically, according to the bank.

It's quite an elaborate fraud and will get closed down soon if not already. I don't think any fraudster got card details for the new cards that were issued to me. And no fraud on latest card since I asked for deliveroo to be black listed.

[Zirconia]

I would be clearing out any places that have your card and changing passwords and pin.

[anonymous-user]

MrJuice said:

Sure

I said that visa are sending the details, not the bank. The bank are annoyed at visa for doing this because it's a common problem with deliveroo specifically, according to the bank.

This will not be the correct explanation. Visa will not be doing this.

[Jakg]

EddieSteadyGo said:

This sounds incorrect - what would be the mechanism for the card issuer to provide the details of your new card to a third party?

EddieSteadyGo said:

I don't think you have found the source of your leak. Your bank who issued the card will not be sending your new card details to a third party company like Deliveroo. If this is what they have told you, I would contact them again and ask to speak to a manager who can give you more specific information. TBH I suspect you might have misunderstood what they have said.

If it's a Continuous Payment Authority that's exactly what they'd do - it's designed so that if your card expires, the details are automatically updated.

[MrJuice]

That's the one. I couldn't remember the terminology

Pretty st. Not that I have taken a hit but someone clearly has

[ClareD]

My husband had this with his car insurance. His renewal was due, and payment would be automatically taken, but the card details in the renewal letter didn't match his card.

Day or two later, new debit card arrives and details match the letter. Insurance Co says that they got the details from Visa. Nothing to do with the bank, it is down to Visa for passing on the new card details.

[anonymous-user]

Jakg said:

If it's a Continuous Payment Authority that's exactly what they'd do - it's designed so that if your card expires, the details are automatically updated.

Hmmm... that's interesting. Hadn't seen that... looks like I owe MrJuice an apology!

[Sir Bagalot]

soad said:

Why would you keep that much in your account?! Open instant access savings and move spare funds there?

Yes Dad.

BTW it could be a Santander 123 account paying 1.5% interest..... yes yes, I know they're the biggest bunch of s going

[btdk5]

It has been happening in various forms for a while....

https://www.pistonheads.com/gassing/topic.asp?h=0&...

[MrJuice]

Sir Bagalot said:

Yes Dad.

BTW it could be a Santander 123 account paying 1.5% interest..... yes yes, I know they're the biggest bunch of s going

It's a business current account. It does not pay any interest

TBH, I don't know where to put the money. The business does not operate in the way it used to as of 2.5 years ago and so I sold off my stock and the proceeds are in the account. I am looking at a new business which will require some cash and so I've left it as is.

It does pain me to leave it there.

Not sure what to do. First world problems.

[Revisitph]

MrJuice said:

It's a business current account. It does not pay any interest

TBH, I don't know where to put the money. The business does not operate in the way it used to as of 2.5 years ago and so I sold off my stock and the proceeds are in the account. I am looking at a new business which will require some cash and so I've left it as is.

It does pain me to leave it there.

Not sure what to do. First world problems.

I have not looked hard but do not know of anywhere which is paying an above-inflation rate of return for cash deposits. What follows may not be relevant as it sounds as if you have a business account but a few days ago I opened a "Marcus" savings account with Goldman Sachs. I was expecting to have to send of certified copies of passport, source of funds, address etc but was pleasantly surprised that they opened an account within 24 hours on the usual details which I submitted online; presumably those details for my ID checked out with the credit reference agencies. Because it is a simple savings account which can only be fed and bled through a current bank account I guess that they rely on the fact that your own bank must have done due diligence on you and the source of funds which keeps their costs down, as does an online/telephone only interface. They currently offer interest calculated daily with 1.35% +0.15% if you keep it open for a year with unlimited traffic in and out of the account (max total deposit £100k though I assume that they would allow that to grow with compound interest - if not presumably they would pay out the interest to your account which would be a (1st world) pain as it would not compound but I have not scoured the T&Cs to see if that would be the case). Granted, with inflation at >2% you will still be losing especially after tax but if you need to keep cash deposits then 1.5% is better than 0% interest.

D.O.I. I have no connection with Goldman other than now being a customer!