Tax refund - can't do online or phone

[Davie_GLA]

Afternoon all.

For the first time in a long time I am due a very small refund from HMRC. Followed the instructions and confirm everything but I just get:

"Online refunds are not available at the moment
We’re sorry but we currently are unable to process your repayments either online or on the phone. We will keep this message updated to let you know when you can claim."

Assume this is just another victim of covid and limited resources etc. ? It's not a lot of cash but i'd quite like it in my account rather than theirs.

[timberman]

Davie_GLA said:

Afternoon all.

For the first time in a long time I am due a very small refund from HMRC. Followed the instructions and confirm everything but I just get:

"Online refunds are not available at the moment
We’re sorry but we currently are unable to process your repayments either online or on the phone. We will keep this message updated to let you know when you can claim."

Assume this is just another victim of covid and limited resources etc. ? It's not a lot of cash but i'd quite like it in my account rather than theirs.

I get a refund most years

last year was the 1st time I bothered to sign up and get the payment processed online,

previous years I just ignored the letter and they eventually send a cheque through the post. ( usually about 2 months after I receive the refund letter)

If you can't do it online I suppose you'll have to wait for the cheque to arrive.

[Davie_GLA]

timberman said:

I get a refund most years

last year was the 1st time I bothered to sign up and get the payment processed online,

previous years I just ignored the letter and they eventually send a cheque through the post. ( usually about 2 months after I receive the refund letter)

If you can't do it online I suppose you'll have to wait for the cheque to arrive.

Fair enough. It's a paltry amount but I'll hang off.

[Simpo Two]

Demand an extra £100, telling them that it's their own excellent idea so they can hardly refuse

[Davie_GLA]

Simpo Two said:

Demand an extra £100, telling them that it's their own excellent idea so they can hardly refuse

- I'll happily stay under their radar as much as possible.

[MiseryStreak]

I was sent a cheque refund from HMRC after an online application after only a few days. I lost the cheque immediately in the chaos of house renovations and tried to contact them to ask for another, phone line was dead. My wife got through by phoning the Covid helpline, got straight through and then transferred to right department so she handed me the phone. New cheque on its way...in ‘up to 6 weeks’.

I just know I will find the old cancelled cheque before the new one turns up.

So yeah, if you want to get anything done now, Covid.

[Davie_GLA]

MiseryStreak said:

I was sent a cheque refund from HMRC after an online application after only a few days. I lost the cheque immediately in the chaos of house renovations and tried to contact them to ask for another, phone line was dead. My wife got through by phoning the Covid helpline, got straight through and then transferred to right department so she handed me the phone. New cheque on its way...in ‘up to 6 weeks’.

I just know I will find the old cancelled cheque before the new one turns up.

So yeah, if you want to get anything done now, Covid.

Off topic but I'm currently battling Virgin Atlantic for several thousand pounds and they are also being evasive on the back of covid.

[Mazinbrum]

MiseryStreak said:

I was sent a cheque refund from HMRC after an online application after only a few days. I lost the cheque immediately in the chaos of house renovations and tried to contact them to ask for another, phone line was dead. My wife got through by phoning the Covid helpline, got straight through and then transferred to right department so she handed me the phone. New cheque on its way...in ‘up to 6 weeks’.

I just know I will find the old cancelled cheque before the new one turns up.

So yeah, if you want to get anything done now, Covid.

Why cheque? I entered my account details online and got my refund in a few days, I was very impressed with the online service.

[Simpo Two]

MiseryStreak said:

So yeah, if you want to get anything done now, Covid.

Well you have to admit that 'Sorry, it's Data Protection' and 'Sorry, it's GDPR' had good runs, it was time for a change... never mind, in January it will be 'Sorry, it's Brexit'...