Mortgage query

[Saleen836]

I was having a look at my BTL mortgage recently and having a play with online mortgage calculators, I have no idea how accurate they are but inputting my BTL figures and it was showing a monthly repayment amount of approx £390 per month, I emailed my mortgage company asking if they could check their figures and also to deduct my overpayment balance from the remaining total, the following screenshot shows the figures on June 21....



I received a letter from the mortgage company today confrming they have put a credit on my account (the £1143.09) which has reduced the balance on the account to £38,849.52, also a new revised payment of £393.85.
I might be being dumb but I can't work out why the remaining balance is the same as it was before I emailed them?
Any of you with knowledge in this area able to shed some light?

[Sarnie]

Your screen shot seems to shot a negative payment arrears amount.......is that cancelling out the credit to your account?

No one can really answer it though, apart from your lender..........

[Saleen836]

Sarnie said:

Your screen shot seems to shot a negative payment arrears amount.......is that cancelling out the credit to your account?

No one can really answer it though, apart from your lender..........

For some reason when I over pay every month they put the amount aside (the negative amount,it now shows £0 btw) instead of deducting it from the balance, I will give them a call but thought I would ask on here incase I was missing something simple.

[Saleen836]

Phoned the lender earlier and all explained and sorted!