An old building society account
An old building society account
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Simpo Two

Original Poster:

92,708 posts

294 months

Tuesday 18th August 2020
quotequote all
I have an old Nationwide passbook that hasn't been updated since 2000. I get a statement once a year so I know it's still live and has money in it.

An unexpected bill has popped up and I thought it would be a good chance to use some of it. However nobody at Nationwide is available and I can't set up on-line access because the account number is the wrong format (xxxx/xxx xxx xxx). No sort code.

Short of driving into town, spending an hour trying to park and getting wet, can I achieve my objective? The Nationwide answering machine said something about 'use voice activated services' but I can't find them.

anonymous-user

83 months

Tuesday 18th August 2020
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Simpo Two said:
Short of driving into town, spending an hour trying to park and getting wet, can I achieve my objective?
I'd send them an old-fashioned letter, requesting an electronic transfer of £x to some other suitable account in your name. Make sure you give them your phone number(s) and email address with a view to covering any queries as simply as possible.

In the same letter you could ask them to transfer the remaining balance to a newer type of account with online access.

Sheepshanks

40,988 posts

148 months

Tuesday 18th August 2020
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They may well ask for ID etc - wife recently had to do it for a building society account she hadn't accessed for years. Had to get a solicitor to certify copies so we could send by post as the building society is a long way away.

So if you do go into town to do it, take your passport and a utility bill.

Robertj21a

18,009 posts

134 months

Tuesday 18th August 2020
quotequote all
Simpo Two said:
I have an old Nationwide passbook that hasn't been updated since 2000. I get a statement once a year so I know it's still live and has money in it.

An unexpected bill has popped up and I thought it would be a good chance to use some of it. However nobody at Nationwide is available and I can't set up on-line access because the account number is the wrong format (xxxx/xxx xxx xxx). No sort code.

Short of driving into town, spending an hour trying to park and getting wet, can I achieve my objective? The Nationwide answering machine said something about 'use voice activated services' but I can't find them.
Driving to the nearest branch will probably be the quickest solution. Take good ID.

BritPop

30 posts

79 months

Tuesday 18th August 2020
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If you know which branch it was setup at, you could try searching these Nationwide sort codes

Failing that, if the posted statement doesn't include the details, you're going to be best off going into the branch.

David_M

487 posts

79 months

Tuesday 18th August 2020
quotequote all
Simpo Two said:
Short of driving into town, spending an hour trying to park and getting wet, can I achieve my objective?
I had exactly the same issue recently - in the end it took much less than five minutes to get it transferred to another (proper) account and close the old book once I was in the branch.

RammyMP

7,712 posts

182 months

Tuesday 18th August 2020
quotequote all
You can get hold of someone at a branch if you get the number off the website instead of the main number.

To be honest though, I’d keep £100 in the account on the off chance that they convert in to a bank like Halifax did 25 years ago and issued shares to the account holders. You need an old account to qualify, I’ve got one that’s about 30 years old with £100 in it just in case.

Simpo Two

Original Poster:

92,708 posts

294 months

Tuesday 18th August 2020
quotequote all
RammyMP said:
You can get hold of someone at a branch if you get the number off the website instead of the main number.

To be honest though, I’d keep £100 in the account on the off chance that they convert in to a bank like Halifax did 25 years ago and issued shares to the account holders. You need an old account to qualify, I’ve got one that’s about 30 years old with £100 in it just in case.
I remember those days! I think they called it carpetbagging. But of course the Nationwide is the one that's remaining stubbornly mutual... (I did have a Scottish Widows endowment though, which netted me about £4K (and just about made up the subsequent shortfall; wonder if there's a connection?)

Good point about the ID; I have the branch number so will call first then head in as I'd like to get the bill paid soon.


On the plus side, at least with all accounts paying fk all interest, I'm not losing interest by having it rot in an old account...!

Sir Bagalot

7,089 posts

210 months

Wednesday 19th August 2020
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Simpo Two said:
I remember those days! I think they called it carpetbagging.
Indeed. Who remembers www.carpetbagger.com a great site in its time. From memory I had accounts at all the BS's except for 8!

Simpo Two

Original Poster:

92,708 posts

294 months

Wednesday 19th August 2020
quotequote all
Well every Nationwide number goes through the usual rigmarole of options - one even let me put the account number in - but then cuts me off. I can't even confirm if the branch is open, so it can stay for now and I'll pillage from somewhere else.